Ourisman Fairfax Toyota

Service department is awesome. I unfortunately did not purchase my vehicle at ourisman but I certainly wish that I had. I have 2 years Toyota car and I have worked with the service I unfortunately did not purchase my vehicle at ourisman but I certainly wish that I had. I have 2 years Toyota car and I have worked with the service department on many occasions. As a person who doesn't know much about cars it's hard to understand and trust many mechanics or shops. I have never had to worry about that with Ourisman's fairfax location. Every time I am in someone always takes time and explains things I don't understand or have questions about. I have referred a couple people who have bought new cars from there. I definitely know where to go for my next purchase. Thank you all so much for all you do! More

Great! Professional, great service. I was out of there before I thought I would be, ut cost less than I thought it would, and my car was washed. Professional, great service. I was out of there before I thought I would be, ut cost less than I thought it would, and my car was washed. More

Great Dealership Experience I used USAA car buying service and was contacted by Chris Whitlow who provided me with the USAA buying price that I thought was to good to be true; I I used USAA car buying service and was contacted by Chris Whitlow who provided me with the USAA buying price that I thought was to good to be true; I actually emailed him back to confirm. Upon I arriving for my appointment I was greeted in the parking lot and taken inside to meet with Chris, who introduced me to Richie. Richie helped me find the car I wanted and guided me efficiently through the paperwork. I would be remiss if I left out Darwin the finance manager, he was truly a pleasure to work with. Hands down - In my 30+ yeas of buying cars this has to be the best experience I've had at a dealership. Thanks Fairfax Toyota! Jon More

Customer service is important! You can tell Ourisman Fairfax places customer service as a core value. From the moment I was greeted in the parking lot through to being escorted to m You can tell Ourisman Fairfax places customer service as a core value. From the moment I was greeted in the parking lot through to being escorted to my new car and shown the options, I felt that I mattered. The sales team listened to what I wanted and the finance team took the time to work every finance option I wanted to see. They all demonstrated patience, humor and a great understanding of their product. This was a great experience for me! More

service experience very good service...carroll did a great job in explaining the process, letting me know what to expect and then coming out and leading me through the c very good service...carroll did a great job in explaining the process, letting me know what to expect and then coming out and leading me through the check out procedure More

Update 80000 mile check up The appointment I had was for 8:45 and I was running a few minutes late. The service associate that greeted me was very busy however, she turned me o The appointment I had was for 8:45 and I was running a few minutes late. The service associate that greeted me was very busy however, she turned me over to Mr. Beunier as soon as he finished with a another customer. I was appreciative of the associates' customer attention while being extremely busy. More

RAV4 Purchase I knew what I wanted and what I was willing to pay and the process was pretty straightforward. The sales person was friendly but since I knew what I w I knew what I wanted and what I was willing to pay and the process was pretty straightforward. The sales person was friendly but since I knew what I wanted it was a pretty easy deal for him as well. The price changed from what we agreed to because I took advantage of the 0% financing. Essentially I was told I couldn't get the agreed upon price and the financing. One or the other so I took the financing. More

54 month service Needed service was explained. A loaner was available. The experience was timely and courteous. Work was done in the time promised. Convenience was Needed service was explained. A loaner was available. The experience was timely and courteous. Work was done in the time promised. Convenience was important to me. More

10,000 miles maintenance My experience was the service staff was professional, prompt, and competent. The moment I walked in to the moment I left. The waiting area was comfort My experience was the service staff was professional, prompt, and competent. The moment I walked in to the moment I left. The waiting area was comfortable, the coffee good and it was nice to have the Post to read. More

Billing Irregularities at Fairfax Toyota Business Office During purchase of a new vehicle, I was billed (and paid) the Toyota $960 Destination Charge twice. After a long period of silence, I have reached a During purchase of a new vehicle, I was billed (and paid) the Toyota $960 Destination Charge twice. After a long period of silence, I have reached a settlement with the dealership refunding the $960. More