Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Fairfax Toyota
Fairfax, VA
939 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
939 Reviews of Ourisman Fairfax Toyota
April 21, 2020
There service are too slow, they dont care about others times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. G times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. Gaurav Gulati and Walter there behavior was really rood I couldn’t even believe that time, that im talking to a dealership. Dear manager please make sure That your employee know how to behave with customers and handle Customer. Thank you More
by Rahman
Employees Worked With
Gaurav Gulati, Walter, Jeff Hoyt, Tony Armendariz, Ten Mohammed
Helpful April 11, 2020
Top-Tier Dealership "I’m so glad that I chose Ourisman Fairfax Toyota as the place to buy our new 2020 Camry. I can’t say enough about our amazing car-buying experience. "I’m so glad that I chose Ourisman Fairfax Toyota as the place to buy our new 2020 Camry. I can’t say enough about our amazing car-buying experience. Wow, first of all Tony Armendariz, our salesperson, and Adam Zaboli, our financial services specialist, were enormously sensitive to our concerns about maintaining social distancing, due to our current Coronavirus National Emergency. We never even had to enter the dealership or get physically close to any other person while going through the entire car buying process. Both gentlemen could not have been nicer to us or more accommodating to both our personal needs and car buying preferences. In the end, they gave us an incredible deal on the car we wanted, which could not be matched by any other dealership in the DMV. And believe me, I contacted most of them. We could not have been more satisfied with Ourisman Fairfax Toyota.” More
by tvshowguy
Employees Worked With
Adam Zaboli (5 Stars), Tony Armendariz
December 10, 2019
Outstanding Experience Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help infor Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help inform us about the cars and their particulars, and work with us on our purchase. You even had the bow on the car at the very end! Thank you for a great car buying experience! More
by - B
Employees Worked With
Matthew Snyder , Tony Armendariz
October 25, 2019
Excellence!!!! The service was good, thank you Tony for your help and Mr. Taye. If anyone is looking for a car go to ourisman and look for Toni Armendariz. The service was good, thank you Tony for your help and Mr. Taye. If anyone is looking for a car go to ourisman and look for Toni Armendariz. More
by Bruno!
Employees Worked With
Taye, Tony Armendariz
October 16, 2019
Over the top My regular maintenance went fine, but I had to return for a problem I was responsible for (lost my keys). I stopped back in with a friend and got Mel My regular maintenance went fine, but I had to return for a problem I was responsible for (lost my keys). I stopped back in with a friend and got Melanie, my original service rep. She and another person helped me search in my car for my keys (I knew they were there). She found them in record time. My friend commented on how nice and helpful they were. As a woman myself, we each have had less than stellar service elsewhere. Kudos!!! More
by Prius lover
Employees Worked With
Melanie
August 17, 2019
Excellence The service was so good awesome, Ibra was so welcoming and helped a great deal. Ten too was helpful. I am happy to be associated. Thanks The service was so good awesome, Ibra was so welcoming and helped a great deal. Ten too was helpful. I am happy to be associated. Thanks More
by Millie
Employees Worked With
Ibra, Ten Mohammed
July 12, 2019
Very happy with our new car! We were very happy with the way we were treated at Ourisman Toyota! The team there always seemed attentive to meet our needs! We could not be happier We were very happy with the way we were treated at Ourisman Toyota! The team there always seemed attentive to meet our needs! We could not be happier we chose to do business with them. Special thanks to our sales representative Ibrahim! More
by Papapan
Employees Worked With
Ibrahim, Drew, Chris, Nine
March 13, 2019
Irresponsible Dealer! Please avoid this dealer since they won’t be responsible for defects happens to their certified cars even if that defect would endanger their client’s Please avoid this dealer since they won’t be responsible for defects happens to their certified cars even if that defect would endanger their client’s life! Here’s my story: I’ve bought a certified Camry 2015 with 30K miles on it 6 month ago from this dealer! The car came with 4 brand new Goodyear tires while they didn’t give me the tire’s warranty booklet. I didn’t know this mistake until last week that both my front tires got flat at the same time on the sidewalls which means the tires were of such a low quality! One of my tires got a 3-inch hole on the sidewall at low speed! Thank god we weren’t on a highway in the time of that incident! Anyway, I’m following up this problem to at least get my flat tires covered by my toyota certification or tire manufacturer warranty. Both of them denied to help me and referred me to each other! I’m still shocked why two front tires should get flat at the same time on the sidewall while they’ve been only used for less than 8k miles! It puts my whole family’s life in danger! After all, instead of being regret for this terrible mistake, their rude service guy tells me “Toyota is not a tire manufacture! “ Can you believe this! I feel so frustrated now. I’ll follow l this matter up to the related agencies to get my right! I strongly discourage anyone to deal with this irresponsible dealer! You can pay a little more to a more reputable dealer which has more respect for their customer’s safety! I'm sure that the owner will reply under my review here and leave a number to call him! However, this is just a show up! I called them 10 times and couldn't talk with their manager! Also, I left a lot of messages for them, but still didn't get back a simple apology! This is embarrassing!!! More
by Masoud
Employees Worked With
Gaurav Gulati
February 18, 2019
Amazing Dealership The kind team at Toyota gave us a once in a lifetime deal. Nayne, Colin, Jeff, Marcus, Ebra were all incredible and believe me, you want to work with The kind team at Toyota gave us a once in a lifetime deal. Nayne, Colin, Jeff, Marcus, Ebra were all incredible and believe me, you want to work with this team. They were attentive, accommodating, kind, professional and worked with us to create an incredible deal on a RAV4. We have worked with Fairfax Ourisman Toyota for 5 years and will continue to do so—we want to be loyal to such an amazing team. More
by AnneDan
Employees Worked With
Nayne, Colin, Marcus, Ebra, Jeff Hoyt, Ten Mohammed
August 21, 2018
Racial Comments Made an associate named Wajahat (im sorry if I spelled that wrong) was standing around me and my wife and loudly yelled, "DOOM CLAN xxxxx". I'm not sure wh an associate named Wajahat (im sorry if I spelled that wrong) was standing around me and my wife and loudly yelled, "DOOM CLAN xxxxx". I'm not sure what this means, if it is a racist organization or threat but my and my family will not be visiting here again. More
by disgruntledcustomer22
Employees Worked With
wajahat
