Ourisman Fairfax Toyota

Land Cruiser Service Maurice Allen is fantastic, responsive, caring and easy to work with. He has been my service advisor since vehicle was purchased in 1999. Maurice is j Maurice Allen is fantastic, responsive, caring and easy to work with. He has been my service advisor since vehicle was purchased in 1999. Maurice is just excellent. More

Great service with consideration for my time I've been taking cars to Ourisman Fairfax Toyota since 2000, and we keep going back because their service department does a great job. They make appo I've been taking cars to Ourisman Fairfax Toyota since 2000, and we keep going back because their service department does a great job. They make appointments at times that work for me, the car is generally fixed in the expected amount of time. If it takes longer than I can wait, they offer a loaner car and they do a good job of whatever the service that is needed. They have a great waiting area with tables, comfortable chairs and a kid friendly area. You can relax, watch TV or do work with plenty of places to plug in a computer. The available hot drinks and donuts are a nice touch too. More

Brian extended the most professional service I scheduled oil change service online. When I arrived at the service center, Brian Croy, the Assistant Service Manager, explained to me that according I scheduled oil change service online. When I arrived at the service center, Brian Croy, the Assistant Service Manager, explained to me that according to their records, my car is due for 50,000 miles service and the benefit of doing so as opposed to just to do an oil change service. I explained to him that the tire pressure light has been lit up every 2 months, and I needed to pump up the tire with proper air pressure for the past 2 years. I requested to have this problem fixed. Brian assured me that he will have the tech department to do a thorough check up and determine whether additional work needs to be done. About one hour and a half later, he came to the waiting room, gave me a great news that the technician found a nail on my tire and the problem is fixed. I appreciate very much Brian's positive and professional manner in giving me the detailed explanation on the service and the resolute in fixing the existing problem upon request. I will definitely ask for him when I need to have any work done on my car in the future. More

5000 miles checkup Was impressed with the explanation of the service I was receiving. This was the first service I received since the purchase of my car in Oct 2016. I t Was impressed with the explanation of the service I was receiving. This was the first service I received since the purchase of my car in Oct 2016. I thought I was going to get the first oil change but that won't be necessary until 10,000 miles. I also asked about the poor reception I had regarding my calls via Bluetooth. They made some adjustments and now my callers can hear me clearly! More

Alignment They were very professional and even honored a coupon from a competitor. The work was completed earlier than expected. They kept me informed of the They were very professional and even honored a coupon from a competitor. The work was completed earlier than expected. They kept me informed of the progress while I waited. More

Excellence Custome Service The saleman who help me purchase my car sugges that I stop by because I had a low pressure light on my dashboard. After the repair division examined The saleman who help me purchase my car sugges that I stop by because I had a low pressure light on my dashboard. After the repair division examined the tire the told me that I had a nail in the tire and that it could be fixed. Within 15 minutes with out an appointment the Manage of the Service Department made sure my tire was fixed. I happy and more that grateful that I have chosen Ourisman as the dealership to purchase a car and to make sure I have the best repair service. They provide great customer service on every level. More

Excellent! Check Engine light on & trac iff light on. My licking gas cap was missing..veh was parked overnight on street i was concerned something may have been Check Engine light on & trac iff light on. My licking gas cap was missing..veh was parked overnight on street i was concerned something may have been put in my gas. More

Quick and easy I came in for service on my Camry. The service manager who assisted me, Sean Jagdeo was very helpful and courteous. My car was done quickly and I had I came in for service on my Camry. The service manager who assisted me, Sean Jagdeo was very helpful and courteous. My car was done quickly and I had a good experience. I always ask for Sean when I do my service since he is a top knotch assistant manager and I trust him to be honest in his assessment of my vehicle. More

excellence service I had a very good experience buying a Toyota sienna the staff is very knowledgeable and professional I would highly recommend Marcus and David they h I had a very good experience buying a Toyota sienna the staff is very knowledgeable and professional I would highly recommend Marcus and David they have lots of patience and answered with a smile all my endless questions Thank you More

Excellent service in Fairfa city, va I can always get in abd our with in a Couple hours, nice waitivv are. Lots of room and wuiet spaces. Friendly atmosphere and clean environment. I can always get in abd our with in a Couple hours, nice waitivv are. Lots of room and wuiet spaces. Friendly atmosphere and clean environment. More