Ourisman Fairfax Toyota

Friendly & Informative The adviser, Melanie Webster, was very friendly and her explanation for maintenance was very informative. Maintenance service was done earlier than ex The adviser, Melanie Webster, was very friendly and her explanation for maintenance was very informative. Maintenance service was done earlier than expected and I was satisfied with the waiting facility while waiting. More

fast, professional and reliable service The service manager went over service and time frame before I left. He called me earlier that expected to let me know the car was ready. Upon pick u The service manager went over service and time frame before I left. He called me earlier that expected to let me know the car was ready. Upon pick up, he review what was done and what would be needed in the future. Great customer service and workmanship. More

Sales person Pariz Oroztico As soon as I get off my car, the sales person came to help me. He was very professional as sales person. I did feel very confident when he started t As soon as I get off my car, the sales person came to help me. He was very professional as sales person. I did feel very confident when he started to show me the cars. He let me drive a car it was great. I knew was going to leave the dealer with a new car I think is very important when we feel confident and trusted. As a knew sales person he was well trained. Respectful, good manners and took the time to explain everything about the new car. I am very satisfied with the service. Thank you!!! More

Back to the top! My prior experience was not at all good. I won't repeat the specifics. This time was excellent. I was treated to Sean Peiper. He deserves 5 stars My prior experience was not at all good. I won't repeat the specifics. This time was excellent. I was treated to Sean Peiper. He deserves 5 stars on his own. I was particularly impressed with the time and patience he gave me to explain what was done in servicing my car, answering my questions, and personally guiding me through check-out. More

Always a pleasure Held to customer appreciation that had for almost 12 years. Almost like being a family, even when employees move on. Seems to be a contagious behavoir Held to customer appreciation that had for almost 12 years. Almost like being a family, even when employees move on. Seems to be a contagious behavoir started by management More

Nice service I am interested toyoda van and visit there. There are a lots of cars can choose. So I visited and that day bought Sienna Van. I am interested toyoda van and visit there. There are a lots of cars can choose. So I visited and that day bought Sienna Van. More

Amazing Let me start by saying a big thanks to Tony, Ibra Kebe, Akshay, and the rest of the staff at Ourisman Fairfax Toyota for making the process of getting Let me start by saying a big thanks to Tony, Ibra Kebe, Akshay, and the rest of the staff at Ourisman Fairfax Toyota for making the process of getting a new car so easy. It felt like I knew every staff member at this facility. Even when I call, everyone is more than willing to assist me. I thank God for bringing me to you guys. Driving from Delaware to Virginia Ourisman was not a waste of time. Thank you all for making me feel at home. May God bless you all and your families for constantly putting a smile on the faces of people like me who at want point thought will return to delaware without a car. You guys rock!! Love you all. More

On Top Of The World! The service was amazing, we were #1 it was all about us from the time we walked in the door. It was our first time buying a new car, our agent Tony Ar The service was amazing, we were #1 it was all about us from the time we walked in the door. It was our first time buying a new car, our agent Tony Armendariz made us feel very comfortable, he answered all our questions we are so pleased. More

It was great. The personal were very helpful. Tony Armendariz and Amard were very helpful in convincing us that purchasing a new Toyota would be appropriate. We were not sure which model was best Tony Armendariz and Amard were very helpful in convincing us that purchasing a new Toyota would be appropriate. We were not sure which model was best, and if we could handle all the new technology on today’s cars. They helped us evaluate each item and demonstrated how each item worked. Without their help, we would probably hot have purchased a new car. More

Ripoff Artist Extraordinares I checked in at 6:25 for a routine oil change on my 2013 Highlander which I called ahead to schedule. I also mentioned that my engine light had come o I checked in at 6:25 for a routine oil change on my 2013 Highlander which I called ahead to schedule. I also mentioned that my engine light had come on that same day. They charged me $124.00 to tighten my gas cap( why check engine light was on) Furthermore the time before I had told them about my headlights were flickering and that other cars stopped thinking I was a police officer or an emergency vehicle. They said I needed new headlights- $160 plus later and guess what my lights are doing the same thing!!! I told them again tonight that my headlights are doing the same thing-- " Our technicians checked them and there is nothing wrong " After getting in my car to leave - my maintenance needed lights were still on and my mileage sticker for my next oil change was not changed on the vehicle. I turned my car around and went back in to tell them " The supervisor came over and said" Well, your maintenance needed light does not automatically turn off after an oil change" I said that's funny it always did before..." They took my car and amazingly it took ten more minutes to get these issues resolved. Careless, unprofessional( my technician clearly did not want to be there when I checked in my vehicle)failed to resolve a serious and dangerous problem of my headlights. I will need to stop in to talk with the Fairfax County police station to share my safety concern. I am appalled by the lack of consideration by this service station to my and my family's safety concern. BTW- the service tech is not listed on your list of employees and would not let me submit this review unless I chose someone-- More