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Ourisman Fairfax Toyota
Fairfax, VA
947 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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947 Reviews of Ourisman Fairfax Toyota
March 05, 2016
Five stars without hesitation I am a house call doctor so it's vital that my Highlander is running safe and sound. I live in DC but I've been making the 45 min trip out there for t I am a house call doctor so it's vital that my Highlander is running safe and sound. I live in DC but I've been making the 45 min trip out there for the past 7 years because I know I will get great service and if there is a problem I know it will be taken care of by Nick. His attention and dedication has kept me coming back. In fact, I'm scheduling to take it in for maintenance next week. It will be great to know Nick will be there. Thanks Nick! More
by gooddoggy
Employees Worked With
Nick Agrella
March 01, 2016
Superior Customer Service Go to Fairfax Toyota and ask for Nayne! Nayne, along with the whole team there, provided incredible service. Everyone was incredibly kind and generous Go to Fairfax Toyota and ask for Nayne! Nayne, along with the whole team there, provided incredible service. Everyone was incredibly kind and generous with their time and with providing us the best deal possible. If you want great service and personal attention, seek out this dealership! More
by A.B. Bowles
Employees Worked With
Nayne Mohammed, Chris Whitlow
February 15, 2016
Awesome Service We have been all over searching for the right vehicle. We visited many dealerships and hands down this dealership was the most professional. Tony (o We have been all over searching for the right vehicle. We visited many dealerships and hands down this dealership was the most professional. Tony (our salesman) was very responsive with our phone calls and texts back and forth with questions as we were 2 hours away so we had lots of questions before driving that distance. When we arrived we were greeted by a couple of different salesman that were very polite and got Tony for us right away. Then Tony asked if we wanted coffee, expresso, latte, water or a soda. He already had the car out ready to go when we arrived. We were also greeted by Bernie (Sales Manager) with a friendly hand shake and smile. Tony was extremely knowledgeable about the 4runner we were looking at, as if he had gone through the car so he could answer questions. As I said earlier we have been to many dealerships (other Toyota dealerships, Honda dealerships etc) and none of the salesman were half as knowledgable on their product than Tony and Bernie. Later we met Emmad (finance manager) and he was just as nice and knowledgeable. The entire car buying experience at this dealership was TOP NOTCH!!! I would highly recommend them. More
by Tammy
Employees Worked With
Bernie McHale and Emmad Sherded, Tony Armendariz
February 08, 2016
Great Experience! We truly had a great experience at this dealership. Our Sales Associate Marcus and the General Manager Gaurav behaved incredibly professional and resp We truly had a great experience at this dealership. Our Sales Associate Marcus and the General Manager Gaurav behaved incredibly professional and respectful. They truly cared to help us find the car that would fit our needs. The staff is very knowledgeable and patient and thoroughly helped me, as a first time car buyer, to understand everything. They have the customers best interest in mind! More
by Jen723
Employees Worked With
Marcus Dos Santos
January 17, 2016
Ask for Marcus dos Santos and Jeff Hoyt! Upon searching for a vehicle to purchase, my Salesman Marcus dos Santos was very professional, he contacted me to set up an appointment to stop by to Upon searching for a vehicle to purchase, my Salesman Marcus dos Santos was very professional, he contacted me to set up an appointment to stop by to look at some options that would best fit my needs and budget. Once I got there Marcus and the Finance Manager Jeff Hoyt selected three vehicles that would be the best fit for me. They worked together and were able to find the perfect car for me! After I picked up my car I came back to schedule my first maintenance appointment and was greeted by everyone there! I highly recommend this dealership to anyone who is looking for magnificent service, and staff who are there to assist with meeting their vehicle purchase needs. More
by A. Carolina Beltran
Employees Worked With
Marcus Dos Santos, Jeff Hoyt
November 19, 2015
Very cheap I purchased my car from Orisman Fairax Toyota back in 2005... Car is in excellent condition. I got a recall notice in the mail stating that it would b I purchased my car from Orisman Fairax Toyota back in 2005... Car is in excellent condition. I got a recall notice in the mail stating that it would be taken care of completely at no charge to me. I have errands to run and things to do. You didn't want to wait for 2 hours to get it fixed. They wanted me to pay 5 $ for the loaner car !!! The car problem and recall is not my mistake and I have to pay to be able to run my errands... The manager would not budge "its policy "... Well I know I am due for a new car, and I know it will not be from Orisman Fairfax Toyota... More
by Samar
Employees Worked With
David and manager
September 12, 2015
A Surprisingly Adversarial Experience If you must have your vehicle serviced at Ourisman Fairfax Toyota be sure to take a full set of photos of your vehicle and any exterior and interior If you must have your vehicle serviced at Ourisman Fairfax Toyota be sure to take a full set of photos of your vehicle and any exterior and interior accessories. You may need the photos later. When my Rav4 went in for front airbag replacement, the vehicle was returned to me with a different spare tire cover at the back of the vehicle. When I brought this very odd situation to the attention of the Parts and Service Director, Michael, his immediate response was a challenging “Who Says?” By the way, because of the “fragment grenade” airbag recall, my Rav4 was brought in for replacement of the airbag and mechanism. I was told in the recall notice and by the Ourisman Service Team that it could be months before a solution and parts became available. Several days later, when I was out of town in for the Labor Day holiday, the Ourisman Service Team called and told me that the job was complete (within a few days!) and that I had to immediately return the loaner vehicle guaranteed by the recall notice or get charged full rental fees for it. I didn’t realize that their view was that I was supposed to remain in the area and wait for an indefinite time until they were ready to give me an early and unexpected “surprise” phone call. These and other circumstances lead me to recommend that you deal with a different dealer or be prepared for a potentially adversarial relationship, at least if you have to deal with the Service Personnel who were assigned to me. More
by FairfaxToyotaOwner
Employees Worked With
Michael - Parts and Service Director, and others.
September 01, 2015
"EXCELLENT CUSTOMER SERVICE" I recently purchased an Avalon and worked with Tony Armendariz and Taye Wubeshet. They were polite, patient and provided excellent customer service. I recently purchased an Avalon and worked with Tony Armendariz and Taye Wubeshet. They were polite, patient and provided excellent customer service. My experience was AMAZING! More
by newcar2015
Employees Worked With
Tony Armendariz, Taye Wubeshet
August 17, 2015
Model customer service We recently purchased a pre-owned vehicle and worked with Tony Armendariz. Tony offered exceptional customer service. We did not feel pressured into We recently purchased a pre-owned vehicle and worked with Tony Armendariz. Tony offered exceptional customer service. We did not feel pressured into making the deal, and he worked with us in answering all of our questions and concerns. Tony is patient, responsive and very pleasant to work with. He made our car buying experience very positive. More
by dccarbuyer
Employees Worked With
Tony Armendariz
August 03, 2015
Waste of time I sat for over an hr and 1/2 just for an oil change. Then they came out with their recommendations and said I would need breaks soon so why did they I sat for over an hr and 1/2 just for an oil change. Then they came out with their recommendations and said I would need breaks soon so why did they give me a price WITH rotors if my breaks are still good? Then with their recommendations they mentioned the a/c. I told them I didn't want anything else done I was ready to go. I had finally got my car back and the next day went to use my a/c and it didn't work BUT it worked when I dropped it off, never had a problem with it. And if they ask if you want your car "washed" just say no because all they do is spray water on it!! I hope they didn't think I was taking my car back there for my a/c. And most (not all) of their reps in the front have poor attitudes. Forget OURISMAN Fairfax Toyota!!!!!! More
by kgibby25
Employees Worked With
not worth mentioning
