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Ourisman Fairfax Toyota
Fairfax, VA
948 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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948 Reviews of Ourisman Fairfax Toyota
August 03, 2015
Waste of time I sat for over an hr and 1/2 just for an oil change. Then they came out with their recommendations and said I would need breaks soon so why did they I sat for over an hr and 1/2 just for an oil change. Then they came out with their recommendations and said I would need breaks soon so why did they give me a price WITH rotors if my breaks are still good? Then with their recommendations they mentioned the a/c. I told them I didn't want anything else done I was ready to go. I had finally got my car back and the next day went to use my a/c and it didn't work BUT it worked when I dropped it off, never had a problem with it. And if they ask if you want your car "washed" just say no because all they do is spray water on it!! I hope they didn't think I was taking my car back there for my a/c. And most (not all) of their reps in the front have poor attitudes. Forget OURISMAN Fairfax Toyota!!!!!! More
by kgibby25
Employees Worked With
not worth mentioning
July 31, 2015
Tony Armendariz Is THE REAL DEAL!!!! Let me start by saying this, I come from a long line of sales professionals and I have a pretty clear understanding of the buying and selling process Let me start by saying this, I come from a long line of sales professionals and I have a pretty clear understanding of the buying and selling process and what a buyer's experience should be when making a purchase. I know BS when I see it and can smell its stench a mile away. I know what I want, how much I'm willing to pay and will NOT make a major purchase just because I like the item that much, the price has to be rite. In short, I'm not an emotional buyer. With all of that being said, Tony is the MAN (HOW YOU DOIN) in his voice!!!! He is honest, friendly and seems to genuinely care about what I was looking for in a vehicle. My initial conversation with Tony was over the phone and we discussed the features and specs that I desired to have in a vehicle and how much I wanted the bottom line to be at closing. From that point Tony went to working on finding the perfect vehicle for me! By the time I arrived at the dealership, he had already pulled a vehicle that was almost EXACT to what we discussed. I was very impressed that he actually listened and took the time to prepare for my arrival. After taking the vehicle for a test drive, I asked him if he could pull a vehicle that I saw online and there was another vehicle on the lot that I wanted to test as well. Tony explained that the online vehicle was at another location about 30 minutes away, but agreed to send someone to pick it up for me. After test driving 3 vehicles, and discussing the pros and cons of each vehicle, I was satisfied and came to the conclusion, out of the 3 vehicles that I tested, the one that Tony picked out was the best option! In my opinion the best sales professional is honest, listens to the customer, and does the best that he/she can do to deliver. Tony provided a great balance of all three! Tony and his Sales Manager Pete, who was also very accommodating, were able to crunch the numbers to get me a deal that was very pleasing. I know that this was not an easy task but they worked VERY hard to make sure that I was happy, and I am! My only reason for giving them a 4 star review instead of 5 is because the deal was not made during my first visit, and I had to come out of my pocket just a little bit and really didn't want to. BUT that's the nature of the business that I don't particularly care for and is just my personal bias. I wish there was a 4 1/2 star option because that's what I would give. I would confidently refer my family and friends to Tony he is the real deal!!!! More
by Daddysgirl
Employees Worked With
Tony Armendariz, Pete Howard
July 21, 2015
My car purchase experience at Ourisman Fairfax Toyota. When I purchased my Land Cruiser Mr Taye & Mr. Nayne. Were very helpful answered all my questions.They are Polite, patient, & excellent in what they d When I purchased my Land Cruiser Mr Taye & Mr. Nayne. Were very helpful answered all my questions.They are Polite, patient, & excellent in what they do. More
by Car lady.florence137
Employees Worked With
Mr. Taye and Mr Nayne
March 31, 2015
My recent used car purchase experience.. I had a wonderful experience with the used car Sales associate Tony. He went above and beyond. I drove 7 hours to pick up the truck and was not let do I had a wonderful experience with the used car Sales associate Tony. He went above and beyond. I drove 7 hours to pick up the truck and was not let down when I arrived. Thanks Tony and to the wonderful people at Ourisman Fairfax Toyota~ More
by susan
Employees Worked With
Tony Armendariz
March 09, 2015
I almost got ripped off by this dealer Recently I took my 2008 Camry LE to Ourisman Fairfax for a multipoint inspection which I bought from another dealer few days before. There was a whirr Recently I took my 2008 Camry LE to Ourisman Fairfax for a multipoint inspection which I bought from another dealer few days before. There was a whirring noise and the technician from Ourisman did a test drive with me and realized the same. I told them to check the tires if that is causing the noise. They said they will check everything and let me know. They don't charge for multipoint inspection. After 2 hours they came with a report and told me that my car has many issues: Left front wheel bearing needs to be replaced, front rotor needs to be resurfaced, alignment needs to be done and oil filter needs to be changed. Estimate was around $900. Since I already had 1 month / 1,000 miles warranty from the dealer where I bought, I preferred to take my car there. The dealer where I bought the car - they rechecked my car and showed me all the maintenance they did before selling the car and found that the left front tire is making the noise - not the bearing. They also showed me the rotors are clean and resurfaced before they sold the car. I replaced the tire and everything is nice and noise was gone. What I want to make a point here is - don't buy what this Ourisman fairfax dealer is telling you. They will rip you off. I almost got ripped off. But I was lucky not buying their story. More
by Ranjan
Employees Worked With
Brian Pettaway
February 04, 2015
Great service, no problems !!! Great Guys, good service, No problems. I took my Camry in for its 2yr service, they cleaned it throughout, and I also got a drive away car whilst b Great Guys, good service, No problems. I took my Camry in for its 2yr service, they cleaned it throughout, and I also got a drive away car whilst being serviced !!! Highly recommended !!! More
by Alan
Employees Worked With
Bernie McHale
December 12, 2014
Worst Service Worst dealership. Oil change for Camry car took more than 2 1/2 hrs and their website misleads and their customer service rep said that service would Worst dealership. Oil change for Camry car took more than 2 1/2 hrs and their website misleads and their customer service rep said that service would be done immediately and if it is going to take more time, they would provide free rental car for 1 day as advertized in the website. But the sales Rep "Nick" so arrogant and rude and said I have to wait for 1 to 1 1/2hr or pay and get the rental car. But eventually i ended up waiting for more than 2hrs and it is total nightmare. I strongly suggest people look for alternate dealers around Fairfax. More
by lotus jmx
Employees Worked With
Nick
September 18, 2014
Watch Getting Services at Ourisman Fairfax We recently went in to have two recall notices taken care of at the dealer. They were friendly to meet and called in the afternoon to tell my son the We recently went in to have two recall notices taken care of at the dealer. They were friendly to meet and called in the afternoon to tell my son the recall work was complete but the brakes, tires, battery, and rotors needed replaced. He didn't understand the issues and thought they were talking about the recall. It cost over $1100 - none of which I needed. We talked with them and said put the old parts back on. We were told they are long gone (doubtful). They did reduce the price with some coupons but it was still a $900 bill. This is the second time we went in for a recall and they found additional problems. More
by ljmays
Employees Worked With
Service Manager
April 11, 2014
We are an Ourisman Family! We love Ourisman! I bought my first car from Ourisman in 2007. My husband bought his from them in 2005. My mother bought hers in 2010. My mother-in-la We love Ourisman! I bought my first car from Ourisman in 2007. My husband bought his from them in 2005. My mother bought hers in 2010. My mother-in-law has bought 2 cars from them as well! We have all had really good experiences and we keep coming back. I even went back to the same salesperson I worked with in 2007 to purchase my new car. Tony Armendariz is spectacular! He is knowledgeable and very friendly but not pushy at all and I never felt like i was being "swindled" or "up-sold". If you choose Ourisman ask for Tony! They were able to work with me on financing and making sure my car payments were right at the price point I needed them to be. Their service department has always been great as well. Stellar dealership! More
by Etalbett
Employees Worked With
Tony Armendariz
March 26, 2014
My husband and I have purchased many vehicles over many years and by far this was the best and most stress free experience we have ever had. We will be back there in the next couple of months to purchase years and by far this was the best and most stress free experience we have ever had. We will be back there in the next couple of months to purchase another vehicle for our son. I highly recommend Sam. No pressure, provided all the information we needed and found us the vehicle we wanted at the reasonable price we want to pay. Fantastic Experience. Thank you Sam and all of the managers, finance dept, car prep and thank you for the time to educate me on how to operate this new vehicle with all of the new electronics. More
by Mackrm
Employees Worked With
Sam Abdelfattah
