Ourisman Fairfax Toyota

Brian and Tom saved the day by insuring they fixed several problems on my certified Toyota. Brian and Tom knew I was not happy with the Fairfax Toyota sales team that sold me a lot rental car without several problems on my certified Toyota. Brian and Tom knew I was not happy with the Fairfax Toyota sales team that sold me a lot rental car without telling me. Brian and Tom made it their mission to get this car right like a certified car should be. Tom took the time to explain what he was going to do and then came back and explained what he did and the end results. Brian keep me informed all along the way. This service team saved the day and fixed my problems. I can not say enough about how much I appreciate their service. Sales is a different story and as a repeat buyer from this dealer I will never buy from them again. But I will use the service department. More

Danny was awesome! Despite the confusion with the remodeling and trailers, he came and met me at my car, showed me where to go, and took care of my car. Great service! remodeling and trailers, he came and met me at my car, showed me where to go, and took care of my car. Great service! More

I took my Camry Hybrid in for 45,000 mile servicing. Doug Price, Asst Service Manager, pointed out that I needed tires. I agreed, but I decided to purchase them elsewhere as I thought Toyota's price was a li Price, Asst Service Manager, pointed out that I needed tires. I agreed, but I decided to purchase them elsewhere as I thought Toyota's price was a little high. While at the other tire place, their mechanic insisted that I needed new hydraulic struts; they were leaking he said. I did not buy the struts and instead called Doug Price at Ourisman. I was upfront with him and told him I was purchasing tires elsewhere. He understood and he assured me that during Toyota's regular service of my car the previous day the struts were checked and serviced. They were not leaking; any oil was just from the serviceing and the other mechanic was mistaken. I appreciated this. I feel that I received good, honest service for my car from Fairfax Toyota and am inclined to use them again. More

The dealership was very helpful in fixing the problem with the car. My brakes were not working properly and dealership looked at the problem and found that the caliber on the right front side was frozen with the car. My brakes were not working properly and dealership looked at the problem and found that the caliber on the right front side was frozen. They fixed the problem at no cost. More

I worked with Jovan Valls while negotiating for a new Prius. I had emailed Ourisman and Jovan replied. I also emailed many local dealers to see who had what I wanted and would offer the best price. Jo Prius. I had emailed Ourisman and Jovan replied. I also emailed many local dealers to see who had what I wanted and would offer the best price. Jovan was one of several who were friendly, honest, and working to earn my business. He was not pushy but kept in touch with me. In the end I chose a dealer who was closer to my location but it was a tough choice. Jovan worked hard as did some others. I highly recommend Jovan at Ourisman as a sales person for his honesty, candor, and friendliness. If you are in his area I recommend you contact Jovan! More

DOUG PRICE MADE ME FEEL SPECIAL AND TREATED ME AS IF I WAS THE ONLY CUSTOMER THAT DAY.HE HAD THE SERVICE PERFORMED IN LESS THAN AN HOUR AND I WAS ON MY WAY AND I WILL RETURN AND I WILL TELL OTHER TOYOTA O WAS THE ONLY CUSTOMER THAT DAY.HE HAD THE SERVICE PERFORMED IN LESS THAN AN HOUR AND I WAS ON MY WAY AND I WILL RETURN AND I WILL TELL OTHER TOYOTA OWNERS TO CALL HIM TO SET UP SERVICE ON THEIR VEHICLES. More

Everyone at Ourisman Toyota was very professional, courteous and efficient. The waiting area offered free television, coffee, tea and doughnuts, as well as Wireless Internet connection and a place fo courteous and efficient. The waiting area offered free television, coffee, tea and doughnuts, as well as Wireless Internet connection and a place for me to plug in my laptop. Ourisman did good work! More

The service person was very nice and professional. The service was done in a timely manner. The service person took the time to print out the costs for my next service because it will be a major one and service was done in a timely manner. The service person took the time to print out the costs for my next service because it will be a major one and will cost more. He said he wanted me to be prepared for the extra expense. I really appreciate the dealership looking out for me. More

Excellent dealership and extremely reliable service department. They are informative with the customer and the service is done in a timely manner. The waiting area is clean and provides an extremely department. They are informative with the customer and the service is done in a timely manner. The waiting area is clean and provides an extremely hospitable environment. More

I always experience A1 service at this dealership!! Maurice always takes care of me and my vehicle in the utmost of professionalism and courtesy. I won't take my care anywhere else for any serious type Maurice always takes care of me and my vehicle in the utmost of professionalism and courtesy. I won't take my care anywhere else for any serious type work. More