Ourisman Fairfax Toyota

Did not have my car so they want to sell me another car for the same price, which I did not agree, older and more mileage and smaller in size and engine and even another brand. sorry no deal for the same price, which I did not agree, older and more mileage and smaller in size and engine and even another brand. sorry no deal More

Took my vehicle in for service in the evening. Got a call from the dealer that it was done and would be ready for pick up at 8 a.m. the next day. At 9 a.m., I was told that it was not done because it s call from the dealer that it was done and would be ready for pick up at 8 a.m. the next day. At 9 a.m., I was told that it was not done because it still needed to be washed and that the wash bay didn't open until 8 a.m. and that mine was still in line. I complained that one shouldn't be told that a car would be ready at 8 a.m. if that was not possible. Next time tell me 9 or 9:30. All I wanted the manager (Jeff) to say was "sorry, I will talk to the service guys so they don't tell customers that cars will be ready at 8". What I get is "well it is a hand wash so it takes a while and yours was not first in line". We own 3 Toyotas, and now that the name brand does not mean what it used to, you would think that customer service would be a priority. We will be buying a car for my 16 year old in the next month and it will not be a Toyota primarily because he is thinks they are bad cars since he has only heard bad press. If Toyota is going to have a hard time getting new customers, you would think they would want to keep the ones they have. More

I don't typically take the time to write a review about anything but I had a very positive experience tonight. My husband and I bought a new Toyota Sienna. We spent several days price shopping in the pap anything but I had a very positive experience tonight. My husband and I bought a new Toyota Sienna. We spent several days price shopping in the paper, online and at dealerships to get a good deal during the Memorial Day weekend sale. The sales manager, Chris Woods, was very professional and efficient. We were ready to buy and discussed it over the phone before we would be willing to step foot in the dealership. When we arrived, the car we expected was ready and waiting for us (no bait and switch tricks) and the pricing was fair, without the dealership trying to sneak in extra hidden fees. During the time I had called all local dealerships, some dealers had nasty things to say about their competitors. I decided to come in to Ourisman Fairfax Toyota because I liked that Chris could very clearly say whether or not he could sell me the car I was looking for at my price, without needing to badmouth his competitors. He did not waste our time because our paperwork was expedited and everyone at the dealership was so nice to our toddlers during the process. After we agreed to the deal and it was pretty much in the bag for our salesman, Fahim Kakar, he still took the time to come back and check on the kids. Fahim even went to the vending machine to buy them snacks while he could have been out trying to work on new deals (it was a very busy day). So we finished the deal and signed everything, including financing through Toyota Financial Services, and we left. Later that night, I had concerns about our payment schedule and Chris worked with us immediately to make adjustments so that our monthly payments could better fit our budget. Keep in mind we already signed and agreed to terms so it was our fault for signing and wanting to change after driving off with the car. He was very cordial and made it clear that he wanted our long-term business and referrals and therefore wanted us to leave happy. I came in expecting typical dealer shenanigans and was a little weary of some negative reviews I had seen online. I can happily say that we were so pleased with this experience and will buy from them again. This was our 3rd new car purchase and we know the games some dealers play and I was pleasantly surprised at how well this went. Our two kids were each given snacks, balloons, keychains and drinks by several different staff during the time we were there. When our kids were batting their balloons onto the sales managers' desk area, I felt so embarrassed that they were such a nuisance but Chris assured us that it was fine and they didn't mind so that we could focus on signing our papers. There was one minor error in our paperwork that I noticed while we were signing, but they quickly corrected it and given the overall positive experience I can give them the benefit of the doubt and believe that it was an honest mistake versus "trickery." I did have another concern after they had closed and I came back a SECOND time (yes, I am a difficult to please customer). There were still a few people there and Chris had left for the day but they got him on his cell phone and he was able to assure me, all the while keeping very cordial and professional. I really can't say enough great things and I'm usually a complainer. I'll definitely spread the word--these guys are so much better than the vultures that swarmed us at other dealerships. They provided us additional options that we declined (of course) but did not use high pressure sales tactics. All this plus Ourisman gives a free "Auto 4 Life" warranty beyond the manufacturer's warranty so it was a great deal. More

VERY VERY BAD customer service. Robert (don't know his last name) was very rude to me. I made an appointment for my car because they didn't put my undercarriage cover back on the last time I had an oil ch last name) was very rude to me. I made an appointment for my car because they didn't put my undercarriage cover back on the last time I had an oil change there and he (robert) deliberately made me waited for almost two hours that would normally take 5mins to do. I would not go back to this dealership ever again. More

Here's what I wrote the Ourisman Toyota: "Please Here's what I wrote the Ourisman Toyota: "Please remove my email address from your mailing list. Counter-offering the 2009 Toyota Venza I inquir Here's what I wrote the Ourisman Toyota: "Please remove my email address from your mailing list. Counter-offering the 2009 Toyota Venza I inquired for $28,995 from the original 'deal' of $29,152 ($157 difference) is quite insulting. Don't call me again on my phone either. -Disgruntled Potential Customer-" Enough said. More

these guys prey on people who don't do their research. no matter what, they think they can get top dollar from you since they're in the NoVa area. they "misdiagnosed" my AC problem, then said it was another matter what, they think they can get top dollar from you since they're in the NoVa area. they "misdiagnosed" my AC problem, then said it was another problem and to fix was $1500. then threw away old parts when i requested they just put them back on. should've takin' the crooks to court. take your car somewhere else for service at all costs. More

Purchase process was a nightmare. Spent four hours negotiating a trade-in. Business manager, Jimmy Z, kept pushing this massive warranty package. He spent more time pushing warranty than on actual p negotiating a trade-in. Business manager, Jimmy Z, kept pushing this massive warranty package. He spent more time pushing warranty than on actual paperwork! When I noted his pushy attitude in a survey, he called me and laid a guilt trip about how he was fired because of my survey! No joke. Their service department, on the other hand, is just awesome. Sean and Amy work in the service department. I called upon them to get some upgrades. They made the process painless and easy. Even provided a loaner car (at no charge for first day). When I picked up my auto, they explained the new features thoroughly and answered all of my questions. Very happy with service group. If you can survive the sales process drama, you can get a good deal that will be backed by a great service department. More

We bought a certified suv from this dealership and they will not cover the transmission a year later. We also have the auto for life and still they will not cover the transmission due to the fact we didn't will not cover the transmission a year later. We also have the auto for life and still they will not cover the transmission due to the fact we didn't have the tires rotated when they recommended it. Very dishonest dealership. Please shop eleswhere. More