Ourisman Honda of Frederick

Poor Service - Had 2 chances at it Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a is Had an Air Bag recall on our Pilot. They could not get us right in because they had to "Order it". They scheduled an for 8:30 appt. We also had a issue with the automatic doors locks and asked them to provide an estimate of repair. Close to 5pm that afternoon we get a call about the problem with the door locks and they said they should finish it up around 6 PM. This is not acceptable to me. We actually dropped the car off the night before. We should have had a call by noon about the repairs. I have a father in law sick at home and had to rearrange my evening to pick up the car later. Not thrilled with their service. We'll see how they treat me with my CRV Air bag recall next week!! Part 2 CRV Had to wait 2 weeks for the Air Bag and 2 other recalls to come in for the CRV and they made the appt. Took the car in at 7:30 & got a call for pick-up around 11am. I thought great a lot faster this time. I get there and they gave me the wrong key for my car. Can't find it anywhere. I had to stand around for 25 minutes while they looked for it. They finally found it with other ticket with the same last name. Really? Then they called me over to tell me one of the recall parts they don't carry in stock so they had to order it and now I have to bring the freakin car back into to be serviced. They had 2 weeks to get these parts in. "Sorry Mr. Hall but we can have it tomorrow." "YOU HAD 2 FREAKIN WEEKS!! NOW I HAVE TO REARRANGE MY SCHEDULE TO BRING THE CAR BACK IN!!" I reduced my rating down from a 3 to 2. While I was standing there for 25 minutes, all I heard was the receptionist fielding complaining customer calls and listening to her answer the calls like it was an inconvenience. Then she would make faces and sounds about whoever was on the phone. Very unprofessional. This is why I stopped going to Shockley Honda. Poor service... If it wasn't for the recalls, I would not visit there. Do yourself a favor and find a local mechanic. More

Pleasant experience at Shockley Honda Bought my fifth Honda recently, changing from Hersons down in Rovkville to Shockley. I wanted to buy local in Frederick County. Very pleasant experi Bought my fifth Honda recently, changing from Hersons down in Rovkville to Shockley. I wanted to buy local in Frederick County. Very pleasant experience. Fast and efficient. Good price and nobody trying to give me the hard sell. I'll buy here again. More

Great Deal, Great Assistance I shopped around, comparing prices both online and at the dealer. Thomas Barker gave me the best out the door price. Others seemed to use numbers to g I shopped around, comparing prices both online and at the dealer. Thomas Barker gave me the best out the door price. Others seemed to use numbers to get me in the showroom, but no one was able to meet Thomas' out the door price. Additionally, he cancelled a dinner so we could finish the deal and dealt with numerous coordination email/phone calls. The dealership made a place for my wife to privately nurse our newborn. More

Very Nice Bought my new Honda accord car from them. Very nice treatment and very fast too. Like other dealerships no time waste. Price is very competitive. Bought my new Honda accord car from them. Very nice treatment and very fast too. Like other dealerships no time waste. Price is very competitive. More

Three Time Buyer It was time for a new car and I didn't even consider going to another dealership. Shockley Honda has taken care of all my car needs since 2006. So, th It was time for a new car and I didn't even consider going to another dealership. Shockley Honda has taken care of all my car needs since 2006. So, this year, when it was time to replace my CRV I returned to Shockley for my third purchase. This time, the entire buying experience was made even more pleasant when we were paired with Mark Lawson. Mark is the kind of salesman every buyer wants. He was knowledgeable, pleasant and willing to do whatever it takes to get me the new car I wanted. He even took the new car to the detailer to make sure my pinstripe was on the car when I picked it up! I would highly recommend Mark Lawson as the person to see when you go to Shockley! Thanks again for all your hard work Mark! Sincerely, Sandy Cafarelli More

I would recommend your Dealership to anyone in need of a New I am writing this review as a humble note of my sincere appreciation for the outstanding Customer Service I received from my Sales Man Jaimin Parikh I am writing this review as a humble note of my sincere appreciation for the outstanding Customer Service I received from my Sales Man Jaimin Parikh of Shockley Honda located in Frederick, MD. He provided timely and helpful advice regarding my new Honda CRV, which to date has been everything I had anticipated. Mr. Parikh was extremely attentive and he listened to all my concerns with a great deal of patience and knowledge. I have wanted to purchase a Honda for many years and I feel this vehicle will suit my needs best for many years to come, as I will return to your Dealership once again when necessary. Please accept my gratitude and appreciation towards his and your customer care staff, I also wish to say the detail involved in prepping my vehicle for delivery was outstanding and I want to Thank that member of your staff for an excellent job, well done. Thank You Mr. Parikh for your professionalism and superlative skills. Clark More

Great Experience! I had a great experience purchasing a Mitsubishi Outlander! Alma Aguirre was absolutely great! She found exactly what I was looking for, a vehicle tha I had a great experience purchasing a Mitsubishi Outlander! Alma Aguirre was absolutely great! She found exactly what I was looking for, a vehicle that fit in my price range with low mileage. More

Strut New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was Chris. The staff and the environment within the Service Dept was friendly, helpful and professional. We shall turn to Shockley Honda for all our future servicing needs. Thank you! More

"Decked out 2015 Civic-EX" First experience with Shockley and came away very impressed. Started with the excellent and easy to use web site, one of the few around the area that First experience with Shockley and came away very impressed. Started with the excellent and easy to use web site, one of the few around the area that actually provided useful information including plenty of photos, video, and pricing details without having to call first. We received a prompt response to my request for the "e-quote" price, which was very competitive. We worked with Jennifer Vance and she was quite accommodating on a very busy Saturday! She took the time to learn about our interests and really helped us zero in on the right Civic. The entire time we spent with her was not high pressured or intimidating in any way - we were quite comfortable with her customer service skills and approach. We negotiated a fair trade-in allowance on our old vehicle. The new vehicle financing was done by Phil and that was also a very easy process. Overall we really appreciated the experience we had with Jennifer and the entire Shockley team - it made the car buying process enjoyable! More

2015 Civic Worked with Thomas he made the process go as smooth as he could . The only thing that upset my wife and me was they made a very low ball on my trade I Worked with Thomas he made the process go as smooth as he could . The only thing that upset my wife and me was they made a very low ball on my trade I know that it was not in great shape but their offer was very sad ,Thomas kept working on it and got better on my trade, I wish that when you purchase something new that maybe they could give you a discount on the EXTRAS I would have like to have gotten the good floor mats. More