Ourisman Honda of Frederick

New Car Experience My wife and I recently just bought a 2016 Honda Pilot from this dealership, help by the Senior Sales Consultant Bill Collings. To say the least, it wa My wife and I recently just bought a 2016 Honda Pilot from this dealership, help by the Senior Sales Consultant Bill Collings. To say the least, it was the most pleasant experience, as far as car buying goes, for the both of us. Bill was informative and attentive in aiding our purchasing process to a smooth and successful finish. The same can be said about the other staff members involved. A definite recommendation for all car buyers... More

Internet Sales Purchase Used I will start by saying that my internet sales and leasing consultant, Thomas Barker, was fantastic and made this the easiest automobile purchase I've I will start by saying that my internet sales and leasing consultant, Thomas Barker, was fantastic and made this the easiest automobile purchase I've ever done new or used (after due diligence). I had visited the dealership previously and test drove the car with another sales person. Really liked the car and made a low ball offer that must of offended him so bad he came back with nothing, wouldn't budge. Tried again on the phone with a fair offer and same results, wouldn't budge. after a few days the price of the car dropped but we didn't get a call or anything...Hmm New approach, dropped an email expressing interest and was pleasantly surprised to receive immediate attention from Thomas Barker. His greeting made me feel like he cared about me as a consumer and that he wanted to do what he could to help. I told him the car I was interested in and gave him a fair offer price. He responded by 1st making sure we were both talking about the same car (sounds funny but you never know). He asked if we would like to come test drive and I explained we had already and liked the car but not the price. I repeated my offer and after waiting just a couple minutes he replied he could meet our offer. Yeaaaa! This is the best part...from the time I left my house until I got home was like an hour an a half. Thomas had started getting things together and got the car ready by the time we got there. Super nice young guy that you could just tell he really cared, my wife also commented about him several times. He handed us off to the paperwork guy who was also very nice and was right there when we finished to take us to the car. So thats about it, he popped the tags on and had us out the door in record time which was my goal. More

Car Buyinf Experience While buying a car I already had an Ida of what I wanted but Shockely Honda, especially Mark Lawson, was incredibly helpful. He was very friendly and While buying a car I already had an Ida of what I wanted but Shockely Honda, especially Mark Lawson, was incredibly helpful. He was very friendly and offered great tips while on the test drive. He was not pushy but picked up on the fact that I was ready to buy a car and got me in and out the door with a different vehicle than o arrived very quickly. Thank you! More

Great service! I went to Shockley to test drive a few cars, came back a week later after visiting other dealerships to buy the car I liked, thanks to Mark for all hi I went to Shockley to test drive a few cars, came back a week later after visiting other dealerships to buy the car I liked, thanks to Mark for all his patience and helpfulness.Great guy. More

No hard sell Salesman did a great job of listening to what I wanted and had a very professional manner. He was knowledegable about the car I wanted to lease. Salesman did a great job of listening to what I wanted and had a very professional manner. He was knowledegable about the car I wanted to lease. More

Great customer service Dante Velasquez was patient and informative when my husband and I bought our Odyssey. Even though the place was about to close, Dante was never pushy Dante Velasquez was patient and informative when my husband and I bought our Odyssey. Even though the place was about to close, Dante was never pushy and he never rushed us. He was laid back, patient, and sincere. I will highly recommend him. More

Trustworthy and quick I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confi I totally trust Chris Drennan from Shockley Honda to have my car fixed with what is needed and nothing more! I tried other places but never felt confident with anyone other than Chris. He's friendly, patient, and always able to squeeze me in during emergencies. I will not go anywhere else to attempt to save money because it always costs me more money in the end. I have been a customer for over 8 years and counting. More

Old car Dead, New car purchased Mark was the first to respond to an e-mail inquiry. Nearly immediately. He was a consummate professional throughout the entire process. He worked wi Mark was the first to respond to an e-mail inquiry. Nearly immediately. He was a consummate professional throughout the entire process. He worked with me through he entire process. I would certainly recommend him. More

Service needs some work Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was sec Great mechanical service, they replaced my battery which was under warranty since it was low and would be sketchy int he winter. The detialing was second rate missing handle bar surfaces and comparment surfaces. The timing was horrible almost making me late to pick up my Daughter at day care. I left the car at 8 am for an oil change and a basic detail. asked for completion by 4pm. By 4:30 I had to get a ride to sjop and track down my car to not miss pickup at 5 pm. More

Tremendous and responsive service My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without a My Acura limped into the dealership with engine/transmission problems this week and Chris Drennan and his team took care of it within a day (without an appointment) and it's running fine again. I always get responsive and professional treatment from Shockley employees. Totally satisfied. Over 20 years now. Chris is just incredible. More