Ourisman Honda of Frederick

Great Experience! I had a great experience purchasing a Mitsubishi Outlander! Alma Aguirre was absolutely great! She found exactly what I was looking for, a vehicle tha I had a great experience purchasing a Mitsubishi Outlander! Alma Aguirre was absolutely great! She found exactly what I was looking for, a vehicle that fit in my price range with low mileage. More

I would recommend your Dealership to anyone in need of a New I am writing this review as a humble note of my sincere appreciation for the outstanding Customer Service I received from my Sales Man Jaimin Parikh I am writing this review as a humble note of my sincere appreciation for the outstanding Customer Service I received from my Sales Man Jaimin Parikh of Shockley Honda located in Frederick, MD. He provided timely and helpful advice regarding my new Honda CRV, which to date has been everything I had anticipated. Mr. Parikh was extremely attentive and he listened to all my concerns with a great deal of patience and knowledge. I have wanted to purchase a Honda for many years and I feel this vehicle will suit my needs best for many years to come, as I will return to your Dealership once again when necessary. Please accept my gratitude and appreciation towards his and your customer care staff, I also wish to say the detail involved in prepping my vehicle for delivery was outstanding and I want to Thank that member of your staff for an excellent job, well done. Thank You Mr. Parikh for your professionalism and superlative skills. Clark More

Strut New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was New to area and our Honda Pilot required repairs to tire and strut. Repairs were performed and completed as promised. Our service representative was Chris. The staff and the environment within the Service Dept was friendly, helpful and professional. We shall turn to Shockley Honda for all our future servicing needs. Thank you! More

"Decked out 2015 Civic-EX" First experience with Shockley and came away very impressed. Started with the excellent and easy to use web site, one of the few around the area that First experience with Shockley and came away very impressed. Started with the excellent and easy to use web site, one of the few around the area that actually provided useful information including plenty of photos, video, and pricing details without having to call first. We received a prompt response to my request for the "e-quote" price, which was very competitive. We worked with Jennifer Vance and she was quite accommodating on a very busy Saturday! She took the time to learn about our interests and really helped us zero in on the right Civic. The entire time we spent with her was not high pressured or intimidating in any way - we were quite comfortable with her customer service skills and approach. We negotiated a fair trade-in allowance on our old vehicle. The new vehicle financing was done by Phil and that was also a very easy process. Overall we really appreciated the experience we had with Jennifer and the entire Shockley team - it made the car buying process enjoyable! More

Lovin' our new Hondas =) My first experience with Shockley was last year when I purchased a 'previously owned' 2011 Honda Accord. Bill Collings was awesome to work with and t My first experience with Shockley was last year when I purchased a 'previously owned' 2011 Honda Accord. Bill Collings was awesome to work with and that was just the beginning. From sales to finance to service, this place rocks! A few weeks ago we wanted to purchase some cars to ensure our 17 and 19 year old had dependable, reliable, perfect cars. Without a doubt, Shockley was where we went to take action. We purchased a 2013 Civic SI and a 2015 Crosstour. Bill was again great, John Price took over while Bill was away, Scott jumped in and everyone else greeted us, chatted with us and made our visits great. We are a Honda family and when in need of another car this is where we will go. ALL departments are awesome! Thanks Shockley! More

2015 Civic Worked with Thomas he made the process go as smooth as he could . The only thing that upset my wife and me was they made a very low ball on my trade I Worked with Thomas he made the process go as smooth as he could . The only thing that upset my wife and me was they made a very low ball on my trade I know that it was not in great shape but their offer was very sad ,Thomas kept working on it and got better on my trade, I wish that when you purchase something new that maybe they could give you a discount on the EXTRAS I would have like to have gotten the good floor mats. More

Came in for one, left with two I came in after getting a mail flyer with a too-good-to-be-true trade offer for our Pilot. I left with a new Pilot, AND a new 2014 Insight for use as I came in after getting a mail flyer with a too-good-to-be-true trade offer for our Pilot. I left with a new Pilot, AND a new 2014 Insight for use as a commuter car. The markdown on the Insight made it impossible to turn down, and we broke even on our payments on the new Pilot - a four model year upgrade for the same monthly payment. Mark was great, as were Justin in finance and the sales manager, Charlie. They fed me lunch (they were having a cookout) and were very hospitable - they had to rearrange the showroom floor to get the Insight out for a test drive, but did it gladly. As good a car-buying experience as you can have. More

Very helpful! I started looking for a new Civic. Mark did everything he could to make a deal work, not in my budget. I left with no new car. After I came to terms w I started looking for a new Civic. Mark did everything he could to make a deal work, not in my budget. I left with no new car. After I came to terms with my budget, a week later, I found the perfect used Civic on the web site. I called Mark and he was able to pull the keys and hold it until I came in later that day. He was so helpful getting it to the payments that I could afford. So nice and helpful. Justin was the finance guy that helped us get a better rate than was originally offered. He was also able to get us gap coverage and a warranty that we would of gone without, if he was not so helpful with the numbers. This was my second car purchased from Schockley Honda and I will always go back. More

Great Service I came in need of a gas efficient car to replace my truck. Mark Lawson helped show me what was available in my price range and showed me all the featu I came in need of a gas efficient car to replace my truck. Mark Lawson helped show me what was available in my price range and showed me all the features and incentives. All in all I got a good price and great customer service. More

Top Qualitty--with a friendly smile Buying a car at Shockley was the best experience we have ever had. We are a retired couple looking for someone we could trust and an affordable new Buying a car at Shockley was the best experience we have ever had. We are a retired couple looking for someone we could trust and an affordable new car. We found them both with Bill Collings and Shockley Honda Richard and Barbara More