Ourisman Honda of Frederick

I was in deep trouble. I changed a flat on the road and left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but had no way of removing the nut. I took a chance and drove to Shockley's service department unannounced and they took me immediately. Service tech Elvis found the right "Key" and removed all my locking lugnuts (one had been severely damaged by the last person to change my tires and it took him half an hour to get it off) without complaining. When I asked to service manager for my ticket so I could pay and leave he replied, "Oh, there's no charge for helping out a Honda owner." I was flabbergasted. I thanked everyone in sight and went on my way. By the way, I did not buy my Element from Shockley, but if their sales office is as customer friendly as their service, I would highly recommend shopping here. Also, if you need an all-around vehicle that you simply cannot hurt no matter what you haul or whatever driving you encounter, get an Element. More

I was looking into buying a Honda Civic and after little research on Edmunds , I sent a price quote requests to honda dealers in the area. With in few mintues later I received an email from Emily Moore at S research on Edmunds , I sent a price quote requests to honda dealers in the area. With in few mintues later I received an email from Emily Moore at Shockley Honda Frederick MD with a complete detailed itemized price quote for the model I was interested in. Due to professional and straight forward communication from Shockley Honda I made an appointment to visit the dealership. When I arrive at the dealership , I was greeted and introduced to a highly experienced sales person Coy Chaney who handled the entire transaction professionaly and with his knowledge of honda cars, made my experience so far the best one. After a short while , we met our finance manager who handled our financing and explained us about some great services Shockey offers to their loyal customers. for e.g . free car wash for life , first oil change free and service reward program etc..... It was a great experience shopping at Shockley and I will definately buy again from them and will highly recommend my family and friends to do the same. Thanks Shockely Team Regards, Waqar More

I wanted to buy from Shockley; they are my neighborhood dealer, and several colleagues recommended them. So perhaps my experience is unusual, but I got much better price quotes from other dealers, and whe dealer, and several colleagues recommended them. So perhaps my experience is unusual, but I got much better price quotes from other dealers, and when I brought the quotes to Shockley, they still wouldn't come within $1200 of the best price. I should be clear that during my two visits I dealt with Bill, who was very friendly, and when he didn't know the answers to my questions, he found them quickly. But any time I talked price, he had to "go talk to the manager", and negotiation didn't seem to go anywhere. Probably most frustrating was that I couldn't get an explanation for how they were coming to their price. I knew what invoice was, I knew factory-to-dealer incentives, and so I thought my offer was reasonable, and if it wasn't I never found out why. In any case, I got the car for my price at another dealer. More

I sent out a request for quote on a 2011 Ridgline and after 2 days with no response I emailed again and got a response from Charlie with a quote. I never heard back from him until I emailed him 15 days l after 2 days with no response I emailed again and got a response from Charlie with a quote. I never heard back from him until I emailed him 15 days later asking for an "out the door" price but I have yet to hear back from him. I've since given up and purchased from another dealer. I wouldnt bother with this place. More

We really appreciated the professional way this dealership handled the Internet sale, giving us a fair out-the-door price. We were not pressured in any way and the sale was handled quickly and eff dealership handled the Internet sale, giving us a fair out-the-door price. We were not pressured in any way and the sale was handled quickly and efficiently. They honored the price they quoted us, and we would have no hesitation in using this dealership again. More

My entire experience with Shockley Honda was a very positive one. From my first visit to the showroom when I met Juan for the first time, until I drove my new car out of the lot I felt like I was trea positive one. From my first visit to the showroom when I met Juan for the first time, until I drove my new car out of the lot I felt like I was treated very fairly and respectfully. Juan was an outstanding sales person, he listened to what I wanted and didn't try to pressure me into anything, no games, just honest communication. He didn't talk down to me because I was a woman, and I know that isn't always the case. He responded very promptly to all of my communications, either by phone or email and answered all of my questions in a timely manner. He was friendly and professional. Our Finance person was very courteous and extremely efficient, had us in and out in record time. One other person that I want to mention is Renda Reed. She truly is a gem! She was very helpful in showing me around and introducing me to our Service Advisor, Chris, and she gave me a lot of general information about Shockley. I honestly felt like I left with a new friend. So thank you Juan, and everyone at Shockley for a great car buying experience. I will definitely recommend you to my friends and family. More

Juan was very interested in knowing all about the vehicle I desired. He gave us just the right amount of help without being pushy. He responded quickly to my emails and kept in touch often while trying to I desired. He gave us just the right amount of help without being pushy. He responded quickly to my emails and kept in touch often while trying to find us the car we wanted. He has scheduled a meeting with me to help me implement all of the tech features on the new vehicle. This experience has been very satisfying and informative. The Financial person, Tim, explained things thoroughly so we understood all of the financing clearly. I am looking forward to continuing a long and rewarding relationship with Shockley Honda. More

Even though they are a good distance from my home, decided to try Shockley and requested an Internet quote on an Odyssey. Got a good price right out of gate where with other dealers you have to work a decided to try Shockley and requested an Internet quote on an Odyssey. Got a good price right out of gate where with other dealers you have to work a little to get a decent quote or they pressure you to make an appointment to get the "best" price. Emily answered all my questions promptly so decided to make the drive. Once there, the sales process went smoothly with no surprises and we were not high pressured into options we didn't want. Coy patiently worked with us to go over the features of the vehicle. Overall, very satisfied and worth the drive to Frederick for anyone in the VA/MD/DC area. More

Easy to work through the complex event of buying a new car. Salesman Juan was extremely helpful getting us into the right price and features on the vehicle. Test drive was great; section on the lot had car. Salesman Juan was extremely helpful getting us into the right price and features on the vehicle. Test drive was great; section on the lot had many choices to select from. Paper work went well and toured service department, very clean and modern looking. Thanks for a great experience! More

We were greeted promptly and professionally, and in a friendly fashion. We were very satisfied with the time it took to complete the deal and drive away with a new car. Would definitely recommend the D friendly fashion. We were very satisfied with the time it took to complete the deal and drive away with a new car. Would definitely recommend the Dealer and Juan to another potential customer. We would definitely buy another car from Shockley and Juan. We drove 145 miles for this purchase after checking the Dealer's reputation. More