Ourisman Honda of Laurel

I’m honestly at a loss for words regarding the service and treatment I received at this dealership. I called ahead about two Polestars they had listed and was given incorrect information over the phone and treatment I received at this dealership. I called ahead about two Polestars they had listed and was given incorrect information over the phone regarding the features and packages on the vehicles. Based on that information, I drove about 25 minutes to the dealership in the rain and waited more than 30 minutes, only to find out that the vehicles did not have the packages I was specifically told they had. That alone was extremely frustrating, but it was not the reason for my one-star rating. I want to make it clear that Sonia, the salesperson I worked with, was AMAZING. She was professional, helpful, and genuinely pleasant to work with. Unfortunately, my experience with management was the complete opposite. After discovering that the vehicles I came to see were not as described, I decided not to simply walk out. I asked if there were other vehicles in the inventory that I could look at, including Mustangs or new Civics, because I wanted to make the trip worthwhile. Instead of trying to assist me, I was met with an attitude that made me feel like I was inconveniencing them. I was even asked, “So what are you trying to accomplish?” At that point, I decided to leave. What makes this experience particularly disappointing is that I could have walked out immediately after discovering that the information I was given over the phone was incorrect. Instead, I gave the dealership an opportunity to earn my business by looking at other vehicles, and I felt completely dismissed. Customers should not be made to feel like a burden for asking to see other vehicles after making a trip to the dealership based on information provided by the dealership itself. I sincerely appreciate Sonia and the way she treated me, but the interaction with management completely overshadowed the rest of my experience. Based on this experience, I will not be returning to this dealership or considering other Ourisman dealerships in the future. I would strongly encourage anyone shopping for a vehicle to verify the vehicle’s actual features and packages before making the trip. More

Mr. Jalloh a real friendly and informed advisor was very good. Took time to explain and kept me informed about timeline. good. Took time to explain and kept me informed about timeline. More

My experience buying a Chevrolet Blazer EV yesterday was smooth from online inquiry through onsite pickup. The process was professional, quick, and easy. Special thanks to Michael Tate (salesman) for making smooth from online inquiry through onsite pickup. The process was professional, quick, and easy. Special thanks to Michael Tate (salesman) for making everything seamless and stress-free. More

We received a great deal on a new car when we were originally looking at a used one. originally looking at a used one. More

Exceptional people! Professional, kind, listen, made buying a vehicle painless!!! Love them, will tell everyone!!@ Professional, kind, listen, made buying a vehicle painless!!! Love them, will tell everyone!!@ More

Donny was my sales guy he was very professional and was was able to answer all my questions and concerns about Honda pilot touring great customer service. was able to answer all my questions and concerns about Honda pilot touring great customer service. More

I'm not sure where the disconnection is. However, I spent nearly 6,000 with this location. To be told that driving 20mins to my house made a screw 😒 come out. I will never do business with However, I spent nearly 6,000 with this location. To be told that driving 20mins to my house made a screw 😒 come out. I will never do business with you guys again. More

Our sales man was easy to work with , so was the rest of the staff. I would definitely recommend to family and friends and will be coming to buy another car in the future the staff. I would definitely recommend to family and friends and will be coming to buy another car in the future More

They don't even deserve one star. I intend to do everything I can to make sure as many people as possible are aware of my experience with this dealership. I have documentation and ev I intend to do everything I can to make sure as many people as possible are aware of my experience with this dealership. I have documentation and evidence that I believe show the dealership failed to disclose a major accident in the vehicle's history. As a Virginia buyer, I was told the vehicle had passed Maryland inspection and was in good condition. However, the very next day after purchasing the vehicle, it could not pass a Virginia inspection, which raised serious concerns about the condition of the car and the representations made during the sale. The Sales Director was one of the most unprofessional and disrespectful individuals I have ever dealt with. Instead of addressing my concerns, I feel that my situation has been ignored and that I have been given the runaround. I have already contacted Honda Corporate, but after spending two weeks trying to resolve this matter through numerous conversations, I have received very little assistance. This review is only my first step. If the dealership continues to ignore my concerns rather than work toward a fair resolution, I will consider pursuing additional remedies, including seeking legal advice. I strongly encourage anyone considering doing business with this dealership to conduct thorough research and carefully review all vehicle history and inspection records before making a purchase. More

Fantastic experience, great people. Extremely helpful and willing to work you. Never once did we feel pressured to buy. Our salesman Jamel was so friendly and eager to help with any Extremely helpful and willing to work you. Never once did we feel pressured to buy. Our salesman Jamel was so friendly and eager to help with any questions or concerns. He made sure that the car we bought was going to be just how we wanted it. The finance dept was also very good. The gentleman who help us was great. We never felt pushed to get or buy anything additional that we didn't want. Overall we had a great experience at Ourisman Honda of Laurel. We will recommend it to anyone looking to buy a vehicle. We would also definitely buy from them again. More