Ourisman Honda of Tysons Corner

Sales team will sell you a car and then never follow up with information you need. Jimmy is probably the worst sales person to deal with. He will call you everyday, but once you have bought the car they ar with information you need. Jimmy is probably the worst sales person to deal with. He will call you everyday, but once you have bought the car they are no help with title and tags. Finance department manager John is also no help. Be careful buying from them. I regret it everyday. More

Worse customer service. Lies. Deception on every step of the way. Never ever landing there. Employees has no knowledge of products. Lies. Deception on every step of the way. Never ever landing there. Employees has no knowledge of products. More

I purchased a car in August and am still awaiting the title. They have told me several times that I should receive it in a week. Most recent communication, they attempted to blame the delays on my fina title. They have told me several times that I should receive it in a week. Most recent communication, they attempted to blame the delays on my financial institution. I called my financial institution only to discover that the statement was not true and that the delays are within the dealership. Instead of taking responsibility and making it right, they choose to deceive me and blame another source. While the car buying experience was not horrible, the service after they receive your money is horrible. I will NEVER purchase from this dealership again. They also have a F rating on BBB. Should have checked there first. More

Excellent costumer service. They answered all my questions online before I arrived. Once I arrived, I received 5 start treatement. The car was waiting up front. They were ready They answered all my questions online before I arrived. Once I arrived, I received 5 start treatement. The car was waiting up front. They were ready with the application, and helped financed the portion that I was unable to cover. I was offerred coffee several times. Although, it was Badye Ladhari that came with me on my test drive, the rest of the team was ready to help once we returned to the the dealership. Mr. Badye was a very helpful throughout the process. I came back after closing time becuase I was unfamilar with the car, and once again they took time to help me understand all the features of the car before I drove off with my car. I have only had the car for a day but so far so good. I am enjoying my new purchase but most of all I am grateful for the pleasant experience of purchasing it with Ourisman Honda of Tysons Cornder. Thank you all. I'll be happy to recommend my friends and family to your dealership. More

I am very pleased with Zach Weathers help. I knew nobody else there. I did get 5 stars assistance from him, very warm and professional. Besides his help, I know he has a very good personality. I knew nobody else there. I did get 5 stars assistance from him, very warm and professional. Besides his help, I know he has a very good personality. I will find him if i go there again. Just get Zach, when you go there. He is the best. More

Beware that you will charged 3% if you use your credit card to pay for service at this dealership. I was not informed of this new change in their policy and learnt this at the time of payment. I am extr card to pay for service at this dealership. I was not informed of this new change in their policy and learnt this at the time of payment. I am extremely disappointed with the lack of transparency: this should have been flagged to customers at the time they drop the car since this is a new policy starting August 1st, 2023. If I knew this in advance I would have brought my check book. So I had to go back home to get my checkbook and make another trip to pick up my car. I was told the service advisor was supposed to inform me when I dropped my car for service, which did not happen. Finally the service is 1 out of 10. Staff is unfriendly, not courteous, and nobody would come up to ask what you need when you drive your car in. Manager declined to speak with me about the new credit car service fee. The only nicest and most helpful person is the shuttle driver. I grt much better service at a small Exxon or Shell garage. More

On 6/22/23 I made an inquiry on cars. com about a 2020 Honda Accord. Miguel Santos was the the salesman that contacted me. I explained to him that I was interested in the vehicle but I was com about a 2020 Honda Accord. Miguel Santos was the the salesman that contacted me. I explained to him that I was interested in the vehicle but I was 250+ miles from the dealership. I asked him if he could check the vehicle out for me for scratches, dents, odors in the interior from smoking. He said he would and sent me a video. The video was taken and it was slightly misting. He said the car had no scratches, dents, stains or odors. We agreed on a price and financing terms. So after working all night on 6/23/23, I got off work on 6/24/23 in the morning and made the 250+ mile drive up to the dealership. I wasn’t at the dealership long to say the least. I walked in and Miguel walked me to the car. I was IMMEDIATELY beyond pissed when I saw the vehicle. I am not exaggerating when I tell you there was not 1 body panel that did not have deep scratches on it. On the roof of the car it had deep scratches through the clear coat and paint all the way down the metal. I asked him “did I not ask you to look the car over for scratches”. He replied “it was dark”. It was not dark when he took the video, it was overcast and misty. Ray Charles himself could’ve seen the scratches, especially on the roof of the vehicle. Well then the manager came out and looked at the car, he said he would get his detail guy out to the vehicle because those scratches would buff out. I called BS on that. I’ve done detailing on vehicles and trust me, those scratches would not buff out, in my experience over 75% of the car would’ve needed to be repainted. I’ve never seen a car in all my years as scratched up as that car. The manager then said he had a few more used 2020 honda accords. They went inside and I saw another used accord while I was waiting and walked over to it and it was scratched all up to. To be 100% honest I should’ve left immediately but I didn’t. Miguel came out and said they had another 2 accords they wanted to show me. One with 26k miles and one with 40k+ mikes on it. I told him I didn’t want to see the 40K mile one but show me the 26k mile one. Upon checking out the 26k mile accord it too had deep scratches on it as well, not as bad as the first one but still bad. I immediately left and started my ride home. On a personal note….Miguel, from the bottom of my heart I truly appreciate you wasting 10+ hours of my weekend. To the manager who I didn’t care enough to get his name, how in the world do you expect people to pay twenty thousand plus dollars on vehicles that got into a fight with a sandpaper factory? More

I financed a hybrid Toyota rav4 The worse customer service. The worse communication - The most negligent staff and scammy finance manager. If you are from Maryland or DC or any other state don’t bo service. The worse communication - The most negligent staff and scammy finance manager. If you are from Maryland or DC or any other state don’t bother buying a car from them they will leaving you hanging about your tags. Also if you happen to get a salesperson who quits or no longer works there, they will continue to pass the buck and make excuses on why they haven’t communicated or got anything done. The finance manager lied completely about an add on expense, called armor shield(smart shield )- you don’t have to add it. it’s from a third party company and completely impossible to get a hold of. You will not benefit from it as the try to sell to you. When I confronted the finance manager about this add on he was aggressive with my sales person saying she should of explained it to me. She looked scared and confused when I said I didn’t need it he said it was a service that I would be able to use for the duration of my payments to clean the interior and for the exterior sap bird poop etc. BUT ITS A THIRD PARTY COMPANY THEY HAVE NOTHING TO DO WITH AND THEY WILL NOT MAKE SURE THOSE SERVICES ARE PROVIDED. Do not allow them to add this to your cars price. More

Poor customer service from the sales and finance team. They sell you warranties, claim you can get full refund, and then take money from you. I’ve tried calling the finance team about this, and they just They sell you warranties, claim you can get full refund, and then take money from you. I’ve tried calling the finance team about this, and they just keep ignoring my phone calls. If you go into the dealership, be ready to wait for long periods of time. They also have very little inventory - it’s probably due to their poor performance in customer satisfaction More

Ourisman Honda of Tysons Corner 1580 Spring Hill Rd, Vienna, Virginia 22182, I am writing to express my dissatisfaction with the recent experience I had at your car dealership – Ourisman Honda of Tys Vienna, Virginia 22182, I am writing to express my dissatisfaction with the recent experience I had at your car dealership – Ourisman Honda of Tysons Corner. I had been corresponding with you via email regarding the lease of a new Odyssey, and we had agreed on a deal that I was satisfied with. However, upon arriving at the dealership to complete the transaction, I was informed that the deal had been changed and that I would not be receiving the terms that had been agreed upon in our email exchange. This behavior is completely unacceptable and unethical. As a customer, I placed my trust in your dealership and the sales representative, Jorge Rivera Sales Consultant, I was working with, and I feel that this trust was betrayed. I had made plans based on the agreed upon deal and wasted my time and resources to come to the dealership, only to be told that the terms had been changed without my consent. I expect a fair and honest transaction when dealing with any business, especially one as reputable as yours. Reneging on a deal that was previously agreed upon in writing is simply not acceptable, and it has left me with a negative impression of your dealership. I urge you to take this matter seriously and take steps to ensure that this type of behavior does not occur again in the future. I’d suggest that no one entertains doing business with you until those changes are made. Sincerely, Steve Kohn More