Ourisman Honda of Tysons Corner

Thanks to Mr. Zachary Weathers for his assistance and knowledge of The vehicle I purchase. He Showed excellent professionalism helping me with my purchase. I'm gla Zachary Weathers for his assistance and knowledge of The vehicle I purchase. He Showed excellent professionalism helping me with my purchase. I'm glad I had the opportunity to work with such a great salesman. Thank you Zack. More

This is an update of a review I wrote on Feb 19 regarding a lease to buy transaction. Following several discussions with the dealership (Mr. Chadad, Mr. Mehta, and Mr. Nickles were most helpful) Ourisman ref a lease to buy transaction. Following several discussions with the dealership (Mr. Chadad, Mr. Mehta, and Mr. Nickles were most helpful) Ourisman refunded the $1,000 Dealer Fee and the $899 Processing Fee. Because my son received the entire amount in dispute, I have changed my rating from one star to three. They took the appropriate action. Nevertheless, I would recommend that anyone planning to lease a vehicle from Ourisman or any other dealership insist that all fees be specified, including estimated dollar amounts, in the lease contract if one opts to purchase the vehicle. Federal Consumer Leasing Regulations are available to review at Code of Federal Regulations, Title 12 Part 1013. Check Section 1013.4 in Supplement I to Part 1013 for specific disclosure requirements. More

Wonderful experience! I was assisted via phone, text, and email by Ramtin Rahebi and Sai Mehta at Ourisman Honda of Tyson’s Corner. They were professional, knowledgeable, I was assisted via phone, text, and email by Ramtin Rahebi and Sai Mehta at Ourisman Honda of Tyson’s Corner. They were professional, knowledgeable, patient, and dedicated to making my out of state purchase go smoothly! I live in Ohio and was searching nationally for a used Honda CR-Z EX with M/T which are rare and not easy to find. Sai and Ramtin put me at ease with making the purchase, “sight unseen”. The listing was only a day old and there were only a few photos posted but Ramtin sent me numerous photos and a video of the car’s interior and exterior. They kept me informed on the car’s progress through being serviced and prepared and then worked with my credit union in Ohio to complete the transaction. I used an auto transport company and Ramtin personally made sure my car made it onto the carrier and let me know when it was on its way. It was delivered to me in great condition and I greatly appreciate the excellent customer service provided by Ramtin and Sai throughout the process. I recently retired after 20 years in the car business and know how much extra work is involved in completing an out of state transaction. I give them my highest recommendation! More

Be careful when leasing. If you are leasing a vehicle with the intent to purchase at the end of the lease, the contract states that you can purchase it for x dollars "plus an If you are leasing a vehicle with the intent to purchase at the end of the lease, the contract states that you can purchase it for x dollars "plus any required taxes and fees." (language when my son leased a Civic in 2019) When my son went to purchase the car in Sept. 2022, in addition to such expected taxes/fees as Registration and Title, Ourisman added on a Dealer's Fee of $1,000 (per the sales person; it was not stated explicitly in the final Buyers Order) and a processing fee of $899 (a documentation/preparation/service fee of $699 had already been charged at the time of the lease). Lengthy discussions objecting to these fees with the sales person were fruitless. A certified letter sent to the President of Ourisman complaining about these charges and requesting reimbursement was never answered. The Fairfax Better Business Bureau also contacted Ourisman, which is not a member, and got no response. In sum, if you plan to lease, insist that Ourisman specify or estimate the additional fees so you have a good idea of what the lease purchase price will actually be. More

Worst dealership ever. I recently moved to Virginia and it’s my first time getting inspection. I had no idea that Amber housing or amber lights required in Virginia. They I recently moved to Virginia and it’s my first time getting inspection. I had no idea that Amber housing or amber lights required in Virginia. They first told me that we are going to fail your inspection. Service advisor Victor. I said, why? Because of the law. They did not show me which statue law they are talking about. I just changed the housing of the side markers. The inspection service said, Good luck next time. Just give me my car and I want freakin leave. Took like 15 minutes to get the xxxx out of there.That pissed me off. EVEN IF YOU BANNED ME FROM ENTERING YOUR PROPERTY.. I’m never coming back there again. Unprofessional In the beginning, they told me that they are not going to be rejection sticker but I found out that they are going to be rejection sticker for inspection. IM ON KANSAS PLATES AND REGISTRATION. Screw you Called the safety inspection and explained to me. More

Nunca recomendaría este lugar so deshonestos ni volveria ahí hace un mes compre un auto usado y me fallo el primer día tube qué pagar grúa y nunca me reembolsaron mi dinero 👎 ahí hace un mes compre un auto usado y me fallo el primer día tube qué pagar grúa y nunca me reembolsaron mi dinero 👎 More

I received my Honda Odyssey yesterday. Worked with Ozcan Tayanc. He is a professional. Great experience! Excellent customer service! I recommend this Dealership and manager. Worked with Ozcan Tayanc. He is a professional. Great experience! Excellent customer service! I recommend this Dealership and manager. More

I worked with Christian Cho on purchasing a New 2022 Honda CRV. Christian took me on a test drive and explained all the different trim levels and features that each one has to offer. He was very knowled Honda CRV. Christian took me on a test drive and explained all the different trim levels and features that each one has to offer. He was very knowledgeable and was able to answer all my questions. The negotiating process was also very easy. Thanks to Christian and the sales staff for making my car buying process so easy. More

Ourishman purchased my Porsche Cayenne 7 weeks ago and told me i would receive the proceeds of over $11K when they received the title back. I have confirmed with my financing company that the car was paid told me i would receive the proceeds of over $11K when they received the title back. I have confirmed with my financing company that the car was paid off over 4 weeks ago and the average time is 2 weeks to get title. The finance guy JOE told me it would only be a "few weeks" - had I of known it was going to take nearly 2 months to get my money I would have NEVER EVER sold my car to them. To make matter worse, I have called JOE with no response and he then sent me to contact their accounting department (Melissa Keller) and I called several times and she never returned my call either. When you call the dealership number (301) 664-4800 no one answers. I have left sever voicemails in the general mailbox and no one has returned my calls. It has been nearly 2 months and not money. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!! I'm left with not alternative then to file a complaint with the CFPB and the BBB which I will be doing today! More

Do not try to purchase a vehicle here. These people have no clue what they are doing. I showed up to test drive a car and liked it, then the next day I took it for an inspection before buy These people have no clue what they are doing. I showed up to test drive a car and liked it, then the next day I took it for an inspection before buying it. While I was out getting it inspected, they sold the vehicle to someone else. I later find out that before I had even showed up to test drive the vehicle, someone else had already negotiated a price and done the paperwork, and the dealership was just waiting for them to bring the cashier's check. However, they still had the vehicle listed for sale on their website and had even let me take it to get it inspected without telling me that I wouldn't be able to purchase it, even though they KNEW that already when I first showed up to the dealership. I then had to wait around for another half hour until someone who actually knew what was going on could come and explain it to me. They finally agreed to refund the cost of the inspection, but not before I argued with them about it for a while. They said they'd mail me a check for it, but we will see if that even happens. Steer clear, this place will waste your time and money. Save yourself the trouble and shop elsewhere. P.S. I heard they charge substantial dealership fees anyways, so they probably would have tried to make me pay way more than the vehicle was worth. But, I didn't even get to that point. More