Ourisman Honda of Tysons Corner

This was my first time at this dealership. I'm new to the area and had been given the run-around at countless dealerships the previous day. As soon as I was introduced to a salesman (Tony) it was the most st area and had been given the run-around at countless dealerships the previous day. As soon as I was introduced to a salesman (Tony) it was the most straight-forward and thorough experience I've ever had with regards to buying a car. On top of it all, he was completely genuine, friendly and extremely helpful in answering my question regarding the purchase of my new car. I didn't feel rushed, nor did I have the feeling of being taken advantage (which usually happens because I'm young and I'm a woman!) I have nothing but wonderful things to say about my experience... not to mention I have a brand new car! As often as I can I will continue to refer people to Tony for their car purchases! He truly is an asset to your dealership!! More

The Service Department is absolutely horrible here. They need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returnin need to work on their customer service. The manager sticks up for his reps, which is admirable, but confusing when it depends on retaining a returning customer of over 10 years. Short Story I took my car in to get worked on for $139.95 and left with unwanted work done for $247.71. They tried to charge me close to $500.00. Horrible customer service from both the rep and the manager. Long Story I took my car in recently and was assigned to the Yellow Team. I typically take my car to a personal mechanic that does great work for a low cost (he allows you to buy the parts yourself to make the experience cheaper and to have you more involved in the work being done). My car was scheduled for the 140,000 mile service which I wanted to get done because I wanted a mechanic to inspect different areas of my car to make sure everything was running right. The service package I chose was $139.95. The rep that was assigned to me was of foreign descent and had a bit of an accent. It wasn't too difficult to understand him and he seemed nice and honest. I left my car to be worked on while I ran errands. After a couple of hours, he called me to let me know that my car was done being inspected and he was telling me of problems that the techs had encountered. I couldn't really understand him on the phone and kept asking him to repeat himself and to clarify what he was saying. As he was speaking, I kept saying "uh huh, okay, etc." to move the conversation along. Lo and behold, he claims he took my "uh huhs and okays" to mean that I authorized extra work be done on my car. When I came to pick my car up, my basic service went from $139.95 to almost $500.00. He said that I had authorized him to do the work and that the work had already been done and that the new parts were already on my car. He was very rude and short. He simply walked away. He attempted to fix the issue by taking the labor costs off, bringing the total down to $243.71. He claimed it was a misunderstanding and that I would need to pay the $243.71 in order for them to release my car to me. As I complained, he simply walked away and said nothing. So, because of a misunderstanding between me and the service department, this customer had to pay over $100 extra. When I brought this up to the service department manager, he said that my "uh huhs and okays" were authorization and that my payment of the $243.71 was a fair compromise. I told him he was risking losing a customer. He told me "if that's what you choose to do..." Wow! He cared nothing about retaining a customer that they have had for over 10 years. DO NOT GET YOUR CAR SERVICED HERE! There are better options, where you won't be overcharged and where "the customer is always right." More

I had always stayed away from any dealer, for new or used, for fear of a high-pressure stress-fest. But after my wife scheduled an appointment to see a new, 2012 Honda Odyssey, I went along just to see used, for fear of a high-pressure stress-fest. But after my wife scheduled an appointment to see a new, 2012 Honda Odyssey, I went along just to see. Turns out, this dealership didn't lay on any pressure at all - I felt like I was simply being ushered through the process that *I* wanted, not what they wanted. The meeting, talking, Q&A, test drive, financing arrangements, paperwork, and entire experience were effortless, and actually pleasant. We dealt primarily with Muhamed Ameyar, and I highly, HIGHLY recommend anyone reading this review ask for him. This is not because of any negativity on anyone else (we hardly worked with anyone else), this is simply because working with Mohamed could not have been any more positive. He's genuine, honest, candid, and LISTENS, then tries to meet YOUR needs, not his. As long as I live in this area, I will return to this dealership for any purchase of another Honda. More

I bought a new 2012 Honda Civic and Mohamed made the experience very easy. There were a lot of issues that came up and he was very patient and willing to work through them. Friendly, helpful, and accomm experience very easy. There were a lot of issues that came up and he was very patient and willing to work through them. Friendly, helpful, and accommodating, I would come back in the future. More

I worked with Mohamed, who made my purchase a quite pleasant experience. He was friendly, patient, and explained everything very well. I can tell that he really strives to serve his customers in the be pleasant experience. He was friendly, patient, and explained everything very well. I can tell that he really strives to serve his customers in the best way possible. I would recommend him to anyone who's looking to purchase a Honda. More

I have had a very good experience. Mr.Mohamed helped me know the car well and completed the processing and everything in no time. I am very happy with my experience and recommend him. know the car well and completed the processing and everything in no time. I am very happy with my experience and recommend him. More

Great experience - Mo answered all of our questions and walked us through everything on the car. He located the exact model and color we wanted and brought it back to the dealership for us. It was an exc walked us through everything on the car. He located the exact model and color we wanted and brought it back to the dealership for us. It was an excellent experience. More

I worked with Mohamed Ameyar to purchase a civic coupe, and he was wonderful! I wasn't planning on buying a car, but life intervened. Mohamed was personally delightful to work with. He explained every fac and he was wonderful! I wasn't planning on buying a car, but life intervened. Mohamed was personally delightful to work with. He explained every facet of the different levels of the car and never tried to persuade me of anything. Just information! I have walked out of dealerships whose personnel operate "the old way," but this experience was entirely different. I cannot say enough good things about my experience buying a car from Mohamed. More