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Ourisman Hyundai of Bowie - Service Center

Bowie, MD

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160 Reviews

160 Reviews of Ourisman Hyundai of Bowie - Service Center

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July 06, 2018

Not sure how they have 5 stars From the inept and newly turned over service department, to a the very arrogant service manager Joe White who is only concerned with trying to prove h More

by m3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe White
Jul 11, 2018 -

Ourisman Hyundai of Bowie responded

Dear m3, We were equally frustrated with this event. Our initial diagnosis led us to believe the part needed was one that had been replaced on your car a few years ago while it was still under warranty. We appealed to Hyundai on your behalf for out of warranty assistance and were referred to Technical Assistance for further diagnostics before out of warranty assistance would be approved by Hyundai. After multiple conversations with Technical Assistance and inspection of several items on your vehicle, Hyundai came to the determination that there is no current issue that needs to be addressed at this time, but left the door open for reconsideration should the fault re-occur. This decision was never in our hands. We’re sorry if you feel that trying to explain our position in this matter was anything other than us advocating on your behalf.

June 26, 2018

Excellent customer service My service is was perfect timing. I hope Hyundai package the service. For example, if I come in for 30,000 mile service all of the work should be pa More

by QDogg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellen Tardiff, Dino Muller
June 18, 2018

Great customer service! I always feel in good hands when I get my car serviced at Ourisman Hyundai of Bowie. Dino is great - friendly, professional, explains everything to m More

by debbie930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Muller
June 14, 2018

Great, painless service Shavon was very courteous, and provided excellent customer service. She is truly an asset to the company. She went beyond normal duties to find that More

by Frances is satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavon Hill
June 10, 2018

Excellent customer service which exceeded expectations Fast, efficient and friendly. Initially my appointment was for drop-off with shuttle service but Shavonne maintained good communication with me about More

by Milosmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shavonne
May 23, 2018

As usual, great service and quick turnaround Service was quick and easy. I always get treated well, sent away happy, and expect that the work was done correctly the first time. They never fail More

by JimS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Oxman
May 16, 2018

Fantastic service Great team, the advisors work hard to resolve all of your concerns. Highly recommended! Best Hyundai & Genesis service department around. The shop for More

by J. W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Muller, Ellen Tardiff, Diego Garcia, Philip Oxman, Shavon Hill, Levi Haslup
May 10, 2018

Service Department ROCKS!! Second time I took my car in for service and I am extremely happy with the customer service. I love that they send me e-mails when there is a recall o More

by MDAngel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Oxman
May 04, 2018

Customer Service Great customer service all employees treated me with respect and serviced my car quickly. I used the shuttle service for the first time and was pleasa More

by Sadie Webster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service lane, 2 shuttle drivers and the cashiers
April 26, 2018

The Best I was a walk in my car was seen immediately!! Dino Muller was very professional and courteous!! I appreciate the mechanic he did good job and I love c More

by Mystery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino muller
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