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160 Reviews of Ourisman Hyundai of Bowie - Service Center
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July 06, 2018
Not sure how they have 5 stars From the inept and newly turned over service department, to a the very arrogant service manager Joe White who is only concerned with trying to prove h From the inept and newly turned over service department, to a the very arrogant service manager Joe White who is only concerned with trying to prove he is correct compared to listening to customers. The Yelp reviews are a more accurate representation of the dealer. If your vehicle is out of warranty or the repair is possibly out of warranty avoid here at all costs. We were one of several people in the showroom that were experiencing similar issues---Was even more insulting when they asked us to review and give them a 5 star review on Yelp. More
by m3
Employees Worked With
Joe White
June 26, 2018
Excellent customer service My service is was perfect timing. I hope Hyundai package the service. For example, if I come in for 30,000 mile service all of the work should be pa My service is was perfect timing. I hope Hyundai package the service. For example, if I come in for 30,000 mile service all of the work should be package for one price. Just a suggestion. More
by QDogg
Employees Worked With
Ellen Tardiff, Dino Muller
June 18, 2018
Great customer service! I always feel in good hands when I get my car serviced at Ourisman Hyundai of Bowie. Dino is great - friendly, professional, explains everything to m I always feel in good hands when I get my car serviced at Ourisman Hyundai of Bowie. Dino is great - friendly, professional, explains everything to me - and a pleasure to work with! My car gets washed after the service and I'm off to enjoy the rest of the day knowing my car is in great shape! More
by debbie930
Employees Worked With
Dino Muller
June 14, 2018
Great, painless service Shavon was very courteous, and provided excellent customer service. She is truly an asset to the company. She went beyond normal duties to find that Shavon was very courteous, and provided excellent customer service. She is truly an asset to the company. She went beyond normal duties to find that the problem was covered under the factory warranty. More
by Frances is satisfied
Employees Worked With
Shavon Hill
June 10, 2018
Excellent customer service which exceeded expectations Fast, efficient and friendly. Initially my appointment was for drop-off with shuttle service but Shavonne maintained good communication with me about Fast, efficient and friendly. Initially my appointment was for drop-off with shuttle service but Shavonne maintained good communication with me about the floor in the service center and I was before expected. The car was washed and everything appeared to be handled well and professionally. More
by Milosmom
Employees Worked With
Shavonne
May 23, 2018
As usual, great service and quick turnaround Service was quick and easy. I always get treated well, sent away happy, and expect that the work was done correctly the first time. They never fail Service was quick and easy. I always get treated well, sent away happy, and expect that the work was done correctly the first time. They never fail to please. More
by JimS
Employees Worked With
Phil Oxman
May 16, 2018
Fantastic service Great team, the advisors work hard to resolve all of your concerns. Highly recommended! Best Hyundai & Genesis service department around. The shop for Great team, the advisors work hard to resolve all of your concerns. Highly recommended! Best Hyundai & Genesis service department around. The shop foreman will take the time to go over your vehicle with you and explain everything. Well done! More
by J. W.
Employees Worked With
Dino Muller, Ellen Tardiff, Diego Garcia, Philip Oxman, Shavon Hill, Levi Haslup
May 10, 2018
Service Department ROCKS!! Second time I took my car in for service and I am extremely happy with the customer service. I love that they send me e-mails when there is a recall o Second time I took my car in for service and I am extremely happy with the customer service. I love that they send me e-mails when there is a recall or service is due. More
by MDAngel
Employees Worked With
Phil Oxman
May 04, 2018
Customer Service Great customer service all employees treated me with respect and serviced my car quickly. I used the shuttle service for the first time and was pleasa Great customer service all employees treated me with respect and serviced my car quickly. I used the shuttle service for the first time and was pleasantly surprised when the young man opened the car door while I got in. The whole experience was top notch, well done team!!! More
by Sadie Webster
Employees Worked With
Service lane, 2 shuttle drivers and the cashiers
April 26, 2018
The Best I was a walk in my car was seen immediately!! Dino Muller was very professional and courteous!! I appreciate the mechanic he did good job and I love c I was a walk in my car was seen immediately!! Dino Muller was very professional and courteous!! I appreciate the mechanic he did good job and I love coupons. More
by Mystery
Employees Worked With
Dino muller
