Ourisman Hyundai of Bowie - Service Center

Unprofessional, disrepecful. rude customer service. I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7 I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7/26/16 for an appointment on 8/3/16 at 10:00 am. I received an e-mailed from Advisor, Juan Easley stating by appointment is on 8/3/16 at 8:30 am. I called Juan Easley to let him know that I have an Equus and would he be picking-up the car at 8:30 am. He said if it did not, he would call. I did not receive a call from Juan Easley. Several calls were made to Service Department to no avail. Finally, I reached Ann, who stated the car was being cleaned and gas up. The driver appeared at my home at 10:00 am with a white Sonata (older), which I did not accept. Juan Easley should have honored the replacement of vehicle for vehicle or called and asked if I would accept the Sonata. I made the appointment five (5) working days prior to the scheduled appointment. No one from Ourisman Hyundai of Bowie as ever called me. I called and spoke to the Service Manager, Rick Martars, who stated that someone dropped the ball and that he was new. He further stated that he would have a Genesis available Thursday around 9:00 am or 10:00 am. No call from Rick Martars. Rick Martars was aware of my travel out of town. Also calls made to Service Department were not answered. When they were answered, you would be placed on hold and then hung up on/disconnected. SHOULD I BE DISRESPECTED OR ILL-TREATED BECAUSE SOMEONE "DROPPED THE BALL"? . More

The Engine in my Hyundai Tuscon (2012) is dead Att: Do not buy from this dealership. They cannot fix the car and they are ignoring me. This car is a piece of junk. BAD. Att: Do not buy from this dealership. They cannot fix the car and they are ignoring me. This car is a piece of junk. BAD. More

Unresponsive! Good luck getting any sort of response from these guys. This is easily the worst service department I've ever encountered. They don't return calls, Good luck getting any sort of response from these guys. This is easily the worst service department I've ever encountered. They don't return calls, forcing you into taking time to try to track them down to find out what is going on. We bought an extended warranty on our 2013 Sante Fe Sport. Good thing because we've had nothing but problems. Of course, what good is an extended warranty when the dealership's service department won't help. I'll never return to this dealer and will make it my life's work to warn everyone I can about them. More

Damaged my car A simple warranty fix on my brand new car turned into extensive damage to my interior trim. Service Manager (Stan) said they promised to make it righ A simple warranty fix on my brand new car turned into extensive damage to my interior trim. Service Manager (Stan) said they promised to make it right but I wish they had been forthright about the damage. In order to submit this review I have to say whether I would recommend this service center... I will say Yes because they are trying to make it right, but if it the repair is not excellent then I will send in another review. More

Excellent Service!! Herb Matthews represented the Ourisman Hyundai of Bowie service department very well. I was having problems with my Navigation. It had frozen compl Herb Matthews represented the Ourisman Hyundai of Bowie service department very well. I was having problems with my Navigation. It had frozen completely, a hard reset wouldn't even fix the problem. So Herb put in an order for a new touch screen face and that did the job. I was totally pleased with his turnaround time. He put the order in when he said he was. He got back to me 3 days later like he said he would and he kept me updated on my scheduling and everything just like he said he would. I received a complimentary wash and my navigation has been working perfectly! I am in love with Hyundai Genesis again. I would strongly recommend working with Herb if you need your car serviced. More

Brian Smith was incredibly rude to me on the phone just now. Yes, I was upset, but I was upset because their shop completely mishandled my situation and cost me a lot of time and inconvenience. I called--s now. Yes, I was upset, but I was upset because their shop completely mishandled my situation and cost me a lot of time and inconvenience. I called--speaking firmly but without raising my voice--to express my dissatisfaction and to thank him for what he WAS able to do for me. The attitude I got back was out of this world--incredibly rude and accusatory. Not only will I never be back to this place, I recommend that you stay away, unless you like being yelled at for things that are the shop's fault. For what it's worth, back when I bought the car from them back in December, my experience was great. Chris B. was my salesman and he was very friendly and helpful. It's just the shop that's a mess. More

The dealership did over $4,000 worth of damage to my car and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. More

I have given this dealership's service department the lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I called three times for an appointment, and had to leave messages each time (because no one was available, they were too busy) and have yet to receive a returned phone call. Getting through their receptionist to speak with a live body was like trying to get into Fort Knox! Finally, I asked to speak to the Dealership Manager. First the receptionist said he was with a customer, then not 7 seconds later she said he was not in the dealership. Finally I demanded her to put a manager on the phone, and the service manager answered. I explained to him what I go through with them to simply make an appointment, and he said he had 42 messages on his voice mail to return calls to, and 5 customers holding on the phone, and 5 customers in line. When I explained to him that he needs to get some help then, because this is poor customer service and that this was the 3rd or 4th time I've had trouble simply trying to make an appointment, he asked me, then "why do I keep coming back? Find somewhere else to go." So I did just that. I called the Clarksville Hyundai Service department, a friendly service manager actually picked up the phone (WOW!) and said, "what day and time would you like to come in?" Go figure! I'll be going there from now on. It's just baffling to me how a dealership treats its customers this way when they are trying to "GIVE" them money and business. I even referred a customer to them, who bought an Equus, and this is how I'm treated. But you live and you learn. Never again! More

Wow these guys are pathetic. Is it because it's Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrin Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrington need to get a grasp on what customer service is. Came in for some intermittent electrical issues on my vehicle under warranty and after a very quick look over they came back and said without proof, they couldn't do anything. I said it was intermittent, they said it didn't matter. I said I took video of it with my cell phone last time it happened, they said it didn't matter. I said a previous repair was done on this exact same issue on this car previously under warranty and it's now reoccurring, they said...... it didn't matter. Not sure how much they heard because I was interrupted each time and I just about lost it and left. They did nothing to attempt to resolve the issue, and just tried to push the problem away. Just because you're back logged doesn't give anyone an excuse to be short with your customers. Hyundai is improving their image dramatically, but it's clear they'll never truly compete with the real brands as long as they have these knuckleheads as employees. More