Ourisman Hyundai of Bowie - Service Center

My service person Kenji was very accommodating and very good customer service. He went above and beyond to ensure I received good service. Ask for Kenji. good customer service. He went above and beyond to ensure I received good service. Ask for Kenji. More

I have posted to Google Reviews in the past about experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On this last visit nothing but a positive experience. The service manager texted me offering to answer questions and kept me up to date during the visit. I was also informed ( by the same on the ball service manager) that my car was subject to a recall and they would contact me when the parts were in to schedule drop off. Can't ask for any better...zero hassle experience. More

Ourisman Hyundai Bowie is an excellent choice to have your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual More

We have purchased 15 cars from Ourisman and our Salesman, Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that we get the best deal possible. We trust Jack and he never fails us. He has even hand washed our cars if he happened to see us waiting for a car wash during a busy work day. He's the "best "!!! More

Shavon Hill is my Service Advisor and the only one I prefer to work with. She is always on point providing me with thorough information/advice when I come for service on my Genesis. Her demeanor is al prefer to work with. She is always on point providing me with thorough information/advice when I come for service on my Genesis. Her demeanor is always professional, friendly... service with a smile. Thank you Shavon! MYearwood More

I received great service and they were very timely in completing the scheduled work. My service team member went over all the work that was done and also reviewed the recommendations. completing the scheduled work. My service team member went over all the work that was done and also reviewed the recommendations. More

The service department is always super busy, but Ron always takes his time to explain any issues with my car. He is polite and professional. always takes his time to explain any issues with my car. He is polite and professional. More

I bought a 2020 Hyundai Elantra and I love my car but my service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting service when it comes to getting my oil changed on a prepaid plan I purchased, it sucks! This is the second time that I've had an issue with getting my oil changed. I thought we were on the right track but was told by my service writer that he does not see me in the system. I was so exhausted that instead of sitting there for two hours on something I paid for in advance I went up the street and got my oil change in less than 30 minutes. I will continue to by my car of choice but may not get any plan if it won't be honored. The person spoke to wasn't listed so I apologize to Dino Muller because i had to pick a name to post my review. More

Always a pleasure going here and getting my Genesis G90 serviced. They are always informative about getting my car maintenance complete and also the car wash/detail is great. Shavon Hill never missed a bea serviced. They are always informative about getting my car maintenance complete and also the car wash/detail is great. Shavon Hill never missed a beat and if she was ever out for any reason I was informed of who to see if anything was needed. I call that caring for the customer and professional team work. I wish I could get them to service my other vehicles. More

Switch to Ourisman for service after purchasing a Genesis G80 from dealership in Capitol Heights because I didn't like service department AT ALL. Love this dealership for service. Shavon is, hands-down the b G80 from dealership in Capitol Heights because I didn't like service department AT ALL. Love this dealership for service. Shavon is, hands-down the best service advisor I have had in my 40 years of vehicle ownership. She is knowledgeable, courteous, attentive to my concerns and needs, and most importantly, she readily communicates with me. Max is a five star rating but she is a seven or eight in my book!!! Also kudos to Mike the service manager. Vernon H. More