Ourisman Hyundai of Laurel

I would recommend this dealership because I have had good experiences with the customer service. They are friendly and professional and don't force me to make repairs I can't afford. experiences with the customer service. They are friendly and professional and don't force me to make repairs I can't afford. More

My experience with this dealership was one that I have never had with one. Everything went so smooth. I told them what I was trying to do and what I could afford and they went to work for me and my wife. never had with one. Everything went so smooth. I told them what I was trying to do and what I could afford and they went to work for me and my wife. We are so happy word canot express.I More

a very pleasant experience. Everything ran smoothly. Nick was not a pushy or over seeing salesperson, he was very friendly, helpful and knowledgeable. I would gladly recommend Nick to friends and famil Nick was not a pushy or over seeing salesperson, he was very friendly, helpful and knowledgeable. I would gladly recommend Nick to friends and family. More

The customer service at Ourisman Hyundai of Laurel was excellent and I couldn't be happier with my experience with this dealership. I was in desperate need of a used car with low payments. Nick Cutlip wo excellent and I couldn't be happier with my experience with this dealership. I was in desperate need of a used car with low payments. Nick Cutlip worked patiently with me to help me find a car with payments that I could afford. I have good credit and could really get any car that I wanted, and was very tempted to purchase a car out of the price range that I set for myself. Nick Cutlip helped me stay focused on what my needs were to stay on budget. He was not pushy or trying to make a sale. He was genuine in trying to help me make the best decision for me. When it came time to do the financing/paperwork, they were fast and efficient. I will definitely recommend Nick Cutlip and this dealership to all my friends and family!!! More

Nick is a great sales person to deal with. We worked with me all day to ensure that i would leave out with a car. with me all day to ensure that i would leave out with a car. More

I can only echo all of the 1 star and 2 star reviews on this dealership with the absolutely horrible experience I have had. Everything everybody has said applies. My personal experience is below, but pleas this dealership with the absolutely horrible experience I have had. Everything everybody has said applies. My personal experience is below, but please notice the only good reviews from this place all come within a few days of each other, not like the long spread out bad reviews over the course of a year or two. This also shows if you look up their sister store in Bowie on city search. They have a 5 star rating, yet when you go over all 15 of their reviews, pull up each user individually and notice that EVERY PERSON reviews the SAME EXACT LOCATIONS all for 5 STARS all within days of each other... coincidence? We were originally working with another dealership who was great, but they were unable to get their hands on a new 2012 hyundai my wife really liked. Ourisman was the only dealership within 300 miles that we could find that had it in stock. I told them what I wanted my payment to be, how much money we were putting down on the deal ($4500, keep this in mind, and it's also the exact deal we had setup at other dealers). After 3-4 phone calls I finally get a phone call saying they can make those numbers work and that our payment would be $320 with $4500 down. I gave them a $500 deposit by phone to hold the car until we could get down there. The salesperson Zena was far from professional. I could do nothing more but nod my head and just smile as she rabbled on like 'the door edge guard we put on keeps the water from getting in' blah blah blah. I've only been a mechanic and building custom cars for over 10 years, 5 of those years were working for dealerships. We go into finance and start drawing up paperwork... that's when the guy looks at me and goes "so you already did $500 over the phone and you're writing us a check for $5908". Apparently their way of making numbers work was to assume we'll pay cash for the taxes when EVERY DEALER I'VE EVER DEALT WITH figures them in on the total in regards to financing. This was not how it was ever explained to me prior to coming there. My wife had been without her car for over 3 months at this point, they had me trapped, so I bit the bullet and went with it anyways, but they're already on strike 2 with me at this point. Fast forward 2 days and we find out that this incompetent group of rejects never even got all the stuff they needed to submit for financing. My wife is a medical assistent for surgeries, and I'm a restricted DOD contractor so out of touch during work 95% of the times. My wife was kind enough to give them a copy of her paystub, but even told them it would be awhile before any information got from me as I'm at work. This proceeded to turn into no less then 15 phone calls from the dealership to my personal cell # and my wife badgering us for this information after they screwed up, while we're both at work doing our jobs. The constant harassment and belittling has gone far enough, and I've now refused to give them anything else in regards to help them finish their job. As we sit right now I have a case open with HMC (Hyundai Motor Company) in regards to this dealership and their practices and operations. I'm so turned off by the whole experience I don't even want this dealership to get any credit for a sale, and have already told them if no information from me means they can't get the financing through, I'm fine with it and they can have this car back. I've had great experiences with 3 other dealerships so far during this time, and will be happy when I get the go ahead from HMC to wipe my hands clean of this dealership and erase them from my memory. Do not be fooled by this group of jokes. More

We had seen a used vehicle under the managers special for used cars on the website, with an incredible price that led us to go straight to the dealership the next morning. After test driving the car and si used cars on the website, with an incredible price that led us to go straight to the dealership the next morning. After test driving the car and sitting down to talk price, the internet sale price we were shown was not the same. We then showed the salesman the specials page. It turned out the internet price was a mistake and should not have been there, but they honored the internet price since it was on their website. Very friendly staff with good ethics, honesty. We highly recommend this dealership. More

Although my salesguy--Mike from the internet sales department--was friendly and knowledgeable, I was nervous about doing business with Ourisman Hyundai because of the bad reviews here. My experience w department--was friendly and knowledgeable, I was nervous about doing business with Ourisman Hyundai because of the bad reviews here. My experience was so different than what others have described. I was promised a great price on a 2012 Elantra that another dealership said they "couldn't touch," and that price is exactly what I paid. Nobody tried to question or renogotiate the deal, add hidden fees or charge me for a bunch of "extras." In fact, a few options that I had come prepared to pay extra for (including the Ipod cable) had already been factored into the price I was initially quoted. I received a fair price for my very old trade-in, more than I expected, and everyone that I dealt with from Mike through the finance manager were informative, friendly and seemed completely above-board. The dealership also seemed well organized. My paperwork process was stress- and hassle-free and I was in and out in relatively short time. I would, and will, recommend this dealership to my friends. If you want a laid-back salesman who knows his product, will treat you well and actually has a personality so that the couple of hours you spend in the dealership is pleasant, ask for Mike Reed. More

The customer service here it absolutely horrible; but in their defense they are following their leaders. I went to this dealership in 2008 and purchased a car then in 2010 to purchase a second car for my so their defense they are following their leaders. I went to this dealership in 2008 and purchased a car then in 2010 to purchase a second car for my son. Decided i am ready to upgrade to the new 2012 Sonata so I went back on a Saturday afternoon. Pulled up in my 2007 Hyundai, 3 salesmen were in front of the building smoking and talking. I browsed around for a while and looked at several cars. No one came over to assistant me. Finally I turned and said "seriously, no help here"? The gentlemen simply looked at me and never moved. A complaint was made to Al who in turn called me and begged my forgiveness and set up an appointment to meet with him personally. We agreed on a date and time; well I worked through my lunch hour to take off from work to meet with AL. When I arrived I was told that "Al didn't even show up to work today, I don't know why." So frustrated and hungry I left with no intensions of EVER going back to that dealership again, not even for an oil change. More

He promised me that he will get me a nice deal and despite having a good credit history he ended up selling me the car more expensive than any other dealer in the state and after I signed the contract despite having a good credit history he ended up selling me the car more expensive than any other dealer in the state and after I signed the contract, the whole staff especially himself was very rude. My car did not include floor mats which he had promised me to install and it is in fact included in the price. I would not recommend to get any car used/new from this dealer or at least think twice/thrice before doing so. More