Ourisman Hyundai of Laurel

Although my salesguy--Mike from the internet sales department--was friendly and knowledgeable, I was nervous about doing business with Ourisman Hyundai because of the bad reviews here. My experience w department--was friendly and knowledgeable, I was nervous about doing business with Ourisman Hyundai because of the bad reviews here. My experience was so different than what others have described. I was promised a great price on a 2012 Elantra that another dealership said they "couldn't touch," and that price is exactly what I paid. Nobody tried to question or renogotiate the deal, add hidden fees or charge me for a bunch of "extras." In fact, a few options that I had come prepared to pay extra for (including the Ipod cable) had already been factored into the price I was initially quoted. I received a fair price for my very old trade-in, more than I expected, and everyone that I dealt with from Mike through the finance manager were informative, friendly and seemed completely above-board. The dealership also seemed well organized. My paperwork process was stress- and hassle-free and I was in and out in relatively short time. I would, and will, recommend this dealership to my friends. If you want a laid-back salesman who knows his product, will treat you well and actually has a personality so that the couple of hours you spend in the dealership is pleasant, ask for Mike Reed. More

The customer service here it absolutely horrible; but in their defense they are following their leaders. I went to this dealership in 2008 and purchased a car then in 2010 to purchase a second car for my so their defense they are following their leaders. I went to this dealership in 2008 and purchased a car then in 2010 to purchase a second car for my son. Decided i am ready to upgrade to the new 2012 Sonata so I went back on a Saturday afternoon. Pulled up in my 2007 Hyundai, 3 salesmen were in front of the building smoking and talking. I browsed around for a while and looked at several cars. No one came over to assistant me. Finally I turned and said "seriously, no help here"? The gentlemen simply looked at me and never moved. A complaint was made to Al who in turn called me and begged my forgiveness and set up an appointment to meet with him personally. We agreed on a date and time; well I worked through my lunch hour to take off from work to meet with AL. When I arrived I was told that "Al didn't even show up to work today, I don't know why." So frustrated and hungry I left with no intensions of EVER going back to that dealership again, not even for an oil change. More

He promised me that he will get me a nice deal and despite having a good credit history he ended up selling me the car more expensive than any other dealer in the state and after I signed the contract despite having a good credit history he ended up selling me the car more expensive than any other dealer in the state and after I signed the contract, the whole staff especially himself was very rude. My car did not include floor mats which he had promised me to install and it is in fact included in the price. I would not recommend to get any car used/new from this dealer or at least think twice/thrice before doing so. More

2003 Hyundai Accent auto started having bad transmission problems at 34K miles - drove to the dealership no problem. After checking it out they determined the entire transmission had to be replaced. Gave ze problems at 34K miles - drove to the dealership no problem. After checking it out they determined the entire transmission had to be replaced. Gave zero hassle on doing warranty work on replacing the transmission with a new one. Had transmission in stock so I got my car back almost exactly 48 hours after dropping it off. Jerome and Dennis were both very kind and helpful! Zero stress and zero problems with getting a very expensive warranty job done. Good on them! More

I purchase a 2008 Hyundai Tiburon in May of 08. It was a show case car. I test drove the car and it was some shaking in the stering wheels. There just told me that being the car was just sitting there it ne show case car. I test drove the car and it was some shaking in the stering wheels. There just told me that being the car was just sitting there it need to be balance.I took there word for it. a month after that the shaking began. Notify the dealership on the problem. There had me bring the car in so there can take it back to the shop there purchase the rims and tires from. It was fine after that.Took the car in to get my tires rotated and the problem came back.I have been going back and forth with this dealership for 10 months. I wrote to the manufacture so there can some out to look at the car. There felt the shaking in the wheels and do you know there had the nerves to say it is nothing there can do about it. I had to get my self a lawyer. Make long store short DO NOT BUY A CAR FROM OURISMAN HYUNDAI IN LAUREL,MD. The manager don't give a xxxx "Andy", the service is POOR. If I knew this ahead of time I would buy a car from there. More