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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

December 10, 2024

Justin is always professional and helpful when I come to get my suv service. He also provides me any information or concerns that I may need. regarding my suv. I really appreciate that he is honest too. My More

by kumbaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 10, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin has consistently provided you with professional and helpful service at Ourisman Lexus of Rockville. It's wonderful knowing your experience has been positive, and we truly appreciate your recommendations! Thank you for choosing us!

December 05, 2024

I had a great experience at this dealership for the second time and worked with Hector Zacipa to make my dream happen again. He was super friendly, Patient ,helpful made the entire process run smoothly More

by samira Falatouri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector, Jeannette Shalaby, Jesse Drost
Dec 05, 2024 -

Ourisman Lexus of Rockville responded

Samira, we're delighted to hear that Hector and the team at Ourisman Lexus of Rockville made your experience smooth and enjoyable once again. Thank you for recommending us, and we hope you're loving your new car!

December 05, 2024

The salesperson was courteous, knowledgeable and helpful. Provided valuable information. I will recommend him to family and friends. I walked in just to browse and he convinced me to make a purchase. More

by mahene
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deal and Amal, Jeannette Shalaby, Jesse Drost
Dec 05, 2024 -

Ourisman Lexus of Rockville responded

Mahene, we're delighted to hear that our salesperson at Ourisman Lexus of Rockville made such a positive impression on you! Thank you for recommending us to your family and friends. Enjoy your new purchase!

December 05, 2024

Customer Service is good. Customer service waiting area is convenient and clean. The service lanes are accessible. More

by Psyched4success
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin from service
Dec 05, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback! We're glad to hear that the customer service and facilities at Ourisman Lexus of Rockville met your expectations. We appreciate your support and look forward to serving you again in the future!

December 04, 2024

The lady Xuemei (Yuki) provided a wonderful wonderful wonderful service. 5 star service. Strongly recommend. The financial official was also excellent. More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xuemei Huang James Wang, Jeannette Shalaby, Jesse Drost
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Peter, thank you for the glowing review! We're delighted to hear Xuemei and our team at Ourisman Lexus of Rockville provided such excellent service. We appreciate your recommendation!

December 04, 2024

Omar was polite, receptive, communicates well. Was periodically informed me on when and how soon the car will be ready. It was well done and ready on time More

by makemngang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Omar and the team at Ourisman Lexus of Rockville! We're glad to hear everything was communicated clearly and that your car was ready on time. We appreciate your feedback!

December 04, 2024

Chris was nice and professional and patient in helping us getting our new car. Thank you More

by John.rasoulpour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

John, we're so happy to hear that Chris could deliver 5-star assistance! Thank you for all your support of Ourisman Lexus of Rockville. Safe travels!

December 04, 2024

Brionna is friendly, professional, and a breath of fresh air. This was the car buying experience I had ever experienced More

by schantell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmal
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing this fantastic feedback with us! We're delighted to hear that Brionna made your car-buying experience at Ourisman Lexus of Rockville the best yet. Enjoy the ride!

December 03, 2024

Mr. Christopher Mendez helps us a lot . He is an excellent and very knowledgeable service man. We appreciated very much for his work. More

by Defen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez, Jeannette Shalaby, Jesse Drost
Dec 03, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Mr. Christopher Mendez provided excellent service at Ourisman Lexus of Rockville! Thank you for sharing your positive experience with us, and we appreciate your kind words.

November 30, 2024

everything worked out perfect, Andres explained everything that was need to be done and explained the cost..! More

by peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres was my guy...he is great, Jeannette Shalaby, Jesse Drost
Dec 03, 2024 -

Ourisman Lexus of Rockville responded

Peter, we're delighted to hear that Andres provided clear explanations and everything went smoothly at Ourisman Lexus of Rockville. Thanks for sharing your experience!

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