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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,514 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,514 reviews

June 07, 2022

Dealer staff explain purpose of the visit and what will be done, anything that may need to be done. My input is always considered. More

by Lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres, Gabriela Ramos
Jun 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you so much for your kind review, Lester! Our team here at Ourisman Lexus of Rockville genuinely appreciates you taking the time to share your thoughts. We look forward to seeing you next time!

June 07, 2022

Very nice lexus dealer. One of best in town. Always doing a good job and great dealership More

by Sseanm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth hamm
Jun 08, 2022 -

Ourisman Lexus of Rockville responded

This feedback means a lot to us! Thank you for choosing Ourisman Lexus of Rockville and for sharing your support on our page. We hope to work with you again down the road!

June 05, 2022

Great place and good service. Friendly staffs and clean environmental. Appointment is easy to book. More

by Poon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and hope to see you back again at Ourisman Lexus of Rockville. Safe travels!

June 05, 2022

Excelente services , Pierr was very helpful and gave me good advice and suggestions . His knowledge of my car services history was excellent More

by eilijic3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peirr Hernandez , Gabriela Ramos
Jun 05, 2022 -

eilijic3 responded

Excelente services , Pierr was very helpful and gave me good advice and suggestions . His knowledge of my car services history was excellent

Jun 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that Peirr delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

June 05, 2022

Lexus of Rockville is a great dealership. They have attentive service reps. They greet you with a smile. The dealership location is convenient for me, but I go to Lexus of Rockville because More

by Lando1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

June 04, 2022

From the purchase of the car, thru the years I’ve received absolutely excellent service! More

by rfs043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

We are so grateful for your years of business! Thank you for choosing Ourisman Lexus of Rockville and for sharing your feedback. We look forward to the next opportunity to assist you!

June 04, 2022

This is a great dealership. From the sales people in the used car department to the crew in service especially Justin all have been nothing but outstanding. Highly recommend. More

by jamesrey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

We're glad you've had such an incredible experience with the whole Ourisman Lexus of Rockville team, James! Thank you for your glowing review and kind recommendation - we'll see you again next time!

June 04, 2022

Had a great experience with my new car purchase. Ryan Ando, the GSM, was efficient and polite as well as knowledgeable and energetic. The entire team accommodated all my needs and it was a very posi More

by christine.a
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Roseanne, Amal, James, Seth
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

Christine, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Ryan and the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 03, 2022

For the second time my service was incomplete because they are missing a part, and I have to go back. At least they told me this time. First time was recall work that they confirmed they had the part and More

by KM
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
Jun 13, 2022 -

Ourisman Lexus of Rockville responded

Thanks for sharing. I am sorry that our team let you down and did not finish our service. We aim for excellent work, and I apologize that we let you down. I will discuss this feedback and will seek out your contact details to be in touch. Thank you, Jesse Drost - General Manager - 301-762-9009

June 03, 2022

They were helpful and really in tune to what we wanted and needed. I would definitely buy from them again. More

by Libby.a.cassidy77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai, Gabriela Ramos
Jun 06, 2022 -

Ourisman Lexus of Rockville responded

Congratulations on your purchase! It is great to hear that you had such a positive, successful experience working with our team. Thank you for choosing Ourisman Lexus of Rockville!

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