Ourisman Lexus of Rockville

My new car sales consultant provided superior assistance throughout the purchase process of my vehicle in 2016. My recently promoted service manager is absolutely fantastic and trustworthy! He always has my throughout the purchase process of my vehicle in 2016. My recently promoted service manager is absolutely fantastic and trustworthy! He always has my back and takes such good care of me! A win win! Thank you Doug and Ozzie!! More

Process was easy. No hassle. Josh is very helpful and knowledgeable. Entire experience was very enjoyable. No hassle. Josh is very helpful and knowledgeable. Entire experience was very enjoyable. More

Great service and communication, accurate with diagnosis. Very glad he helped me during this appointment. Very glad he helped me during this appointment. More

Staff members are very prompt and attentive, taking time to explain everything about your vehicle to explain everything about your vehicle More

I am beyond disappointed and upset with this dealership. My initial contact with this dealership was horrible, but I gave them another chance and changed my review. After giving them another chance, I cam My initial contact with this dealership was horrible, but I gave them another chance and changed my review. After giving them another chance, I came back and bought a brand new 2021 Lexus ES350. I am scheduled for my 15k maintenance. I took it to a different Lexus dealership that's close to me today. They didn't see my maintenance plan in the system. I called ourisman, and they're telling me that the maintenance plan isn't with Lexus. It's with a company called fidelity...nobody told me this. I was told it was a Lexus maintenance plan. I was never given an option. They gave me something that I never asked for, and when I called the lady just now she keeps trying to get me to bring it to OURISMAN dealership which is an hour away and tolls plus Gas. Now, I am stuck with a Maintenance plan that was forced on me. I feel like they xxxxx me. This is a USED car side-street tactic. They are no better than a corner store dealership. Don't come here. I gave them a chance and trusted them and they stuck it to me. Not only did they give me a xx maintenance plan, they didn't even tell me until now. I wanted a Lexus maintenance plan. Now, she is telling me to have Len Stoler Lexus call Fidelity. I took off of work. I gave them another chance and they screwed me royally. Don't go to this dealership. They are scammers! The lady told me that Len Stoler is a particular.....that's what great dealerships do Miss. Ourisman is terrible for this....Horrible. The worst! Tell everyone don't come here, because they will xxxx you out of your money and what to do with it. Now I'm stuck with a company that I have never asked for in Fidelity instead of a true Lexus Maintenance plan, and I can't even take it to the LEXUS dealership of my choosing without having to jump through hoops. More

My salesperson, Tony, was top-notch and able to accommodate my demanding requests. He stayed professional throughout the whole process and made it seamless from start to finish. No, pressure was accommodate my demanding requests. He stayed professional throughout the whole process and made it seamless from start to finish. No, pressure was ever applied and not once did we have to apply the brakes to the sale process. I will be recommending all of my family and friends to Ourisman of Rockville because of Tony. More

Really fantastic. I had reviewed the inventories on several local Lexus sites and realized that the colors that I wanted were available nowhere. My salesman found exac I had reviewed the inventories on several local Lexus sites and realized that the colors that I wanted were available nowhere. My salesman found exactly what I wanted and had it delivered in less than a week. He delivered the new car to my home and took the trade in back to the dealership - top notch service. More

Ozzie Jones, our tech advisor is very helpful and they performed the quality work as requested. performed the quality work as requested. More

It was easy to schedule a service. They offer pick up and drop off service, which is very convenient. Pierr, who oversaw my maintenance service provided timeline updates on my car and They offer pick up and drop off service, which is very convenient. Pierr, who oversaw my maintenance service provided timeline updates on my car and addressed my concern. More

As always,Seth provided us a very courteous and professional service. We are very pleased and satisfied with the deal. professional service. We are very pleased and satisfied with the deal. More