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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,534 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,534 reviews

December 21, 2024

Excellent , but pricy. Since I drive only about 1,000 miles during 6-8 month periods, per visit I don‘t need frequent mileage check-up..(such as 55K & 60K mileage, etc.) More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Mr. Yang, technician / very good, Jeannette Shalaby, Jesse Drost
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Dec 23, 2024 -

Ourisman Lexus of Rockville responded

Jackie, thank you for sharing your feedback with us at Ourisman Lexus of Rockville. We understand the importance of tailored service intervals and appreciate your input on this matter!

December 18, 2024

Great dealership, everything went well I brought my car for an annual maintenance and Jimmy took care of everything More

by Medtik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Dec 18, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided excellent service during your annual maintenance at Ourisman Lexus of Rockville. Thank you for sharing your positive experience with us!

December 13, 2024

Staff are knowledgeable and seek solutions to problems until they are solved. I am glad that they solved my issues regarding travel guidance system. The facility is clean and people are courteous. More

by stephen.hsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
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Dec 16, 2024 -

Ourisman Lexus of Rockville responded

Stephen, we're pleased to hear that our team at Ourisman Lexus of Rockville was able to resolve your travel guidance system issues and provide a positive experience. Thank you for the feedback!

December 13, 2024

Lots of selections, reasonable prices, and great service. I live in the area and have purchased several Lexus vehicles and I'm always treated right. I would not go anywhere else. Salesman Jin Bae was a big h More

by sixpak3919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae, Jeannette Shalaby, Jesse Drost
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Dec 13, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jin Bae and the team at Ourisman Lexus of Rockville provided you with excellent service and a great selection. Thank you for your continued trust in us; enjoy your new Lexus RX 350!

December 13, 2024

Kathleen is very professional and polite. Explained all the work needed for my Lexus Rx350 in detail. More

by Cwyung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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Dec 13, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Kathleen provided you with professional and detailed service at Ourisman Lexus of Rockville. Thank you for sharing your experience!

December 12, 2024

Usually pleased but not the past two visits, although Aaron was very nice. Disappointed in sales and used car dealers. Feel I was cheated, duped More

by Susanbelle55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Dec 16, 2024 -

Ourisman Lexus of Rockville responded

I'm sorry to hear about your recent experiences. It's concerning that you feel this way, and we want to ensure our customers are treated fairly and respectfully. Please reach out so we can discuss the situation further and work towards a resolution. Thank you, Jesse Drost - General Manager - 301-762-9009

December 12, 2024

This was my first time buying a new car and Pei Pei was very helpful! She had answered all of my questions I had for her, and made the whole process very smooth. Seth was also very helpful! More

by Moheeb Ahmed
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai, Seth G. Hamm
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Dec 12, 2024 -

Ourisman Lexus of Rockville responded

Moheeb, we're delighted to hear that Pei Pei and Seth made your first car-buying experience smooth at Ourisman Lexus of Rockville. Thank you for choosing us, and enjoy your new ride!

December 12, 2024

I had a nail in my tire. I called the dealership and had an appointment right away. They took care of it in less than hour half. The tires were under warranty no cost for a n More

by Journalist21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
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Dec 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our team at Ourisman Lexus of Rockville was able to assist you promptly and efficiently with your tire issue. It's great that the warranty covered a new one, ensuring a hassle-free experience for you!

December 11, 2024

I'm new at Ourisman Lexus. Customer Service has been very good. Vince has been wonderful to deal with. He is knowledgeable, helpful and friendly. I would recommend Ourisman Ser More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Garcia, Carl delivered loaner
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Dec 11, 2024 -

Ourisman Lexus of Rockville responded

Ann, we're delighted to hear that Vince and the team at Ourisman Lexus of Rockville have provided you with excellent service. Thank you for recommending us!

December 11, 2024

Nothing but excellence all-around working with the Ourisman Lexus of Rockville team. A strong "thank you" to both Seth and Moquit for their support and dedication throughout our car purchase proces More

by YHJ
Recommend Dealer
Yes
Employees Worked With
Seth Hamm and Moquit Malik
Report | Print
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

YHJ, thank you for the glowing review! We're delighted to hear that Seth and Moquit provided excellent service during your car purchase at Ourisman Lexus of Rockville. Your recommendation means a lot to us!

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