Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,538 Reviews
Contact Dealership
View Awards

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,537 reviews

May 17, 2022

Ozzie Jones, our tech advisor is very helpful and they performed the quality work as requested. More

by Anand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones, Gabriela Ramos
Report | Print
May 18, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in Ozzie and the team! We are happy to have you as a customer here at Ourisman Lexus of Rockville and we look forward to the next opportunity to work with you.

May 16, 2022

It was easy to schedule a service. They offer pick up and drop off service, which is very convenient. Pierr, who oversaw my maintenance service provided timeline updates on my car and More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
Report | Print
May 16, 2022 -

Ourisman Lexus of Rockville responded

Steph - thanks for the review. We appreciate your kind words about Pierr's hard work. See you again next time here at Ourisman Lexus of Rockville!

May 15, 2022

As always,Seth provided us a very courteous and professional service. We are very pleased and satisfied with the deal. More

by gastrogmdin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
May 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Seth and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

May 13, 2022

It was a very pleasant experience. Wait time was shorter than expected. All work was explained beforehand and performed quickly. More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon
Report | Print
May 13, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

May 13, 2022

Friendly & best service at Ourisman Lexus of Rockville with William Lum gave a best service to buy a newES 350 Lexus 2022. More

by SATY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Lum
Report | Print
May 13, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with William and the Ourisman Lexus of Rockville team. Drive safely in your new 2022 Lexus ES 350, and we hope to see you back!

May 12, 2022

Always good service and great people. Efficient and customer focused. Will be back for my next appointment More

by Harsue314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierrr
Report | Print
May 12, 2022 -

Ourisman Lexus of Rockville responded

We're glad the Ourisman Lexus of Rockville team never disappoints! Thank you for the glowing review and for trusting us with your vehicle's care - we'll see you next time.

May 12, 2022

Accommodating, pleasant, professional and timely! We needed immediate help and they were absolutely quick to help us resolve our problem. More

by shanleyjdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
May 12, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

May 12, 2022

Mike and Brad were an awesome team. Brought my NX300h in for 35k service. Dropped it with Brad at 7am and Mike had me in my loaner and out the door by 7:10am. Then texted and called More

by Mhollman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Brad. Service intake
Report | Print
May 13, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Mike, Brad, and the Ourisman Lexus of Rockville team. Drive safely in your Lexus NX 300h, and we hope to see you back again down the road!

May 11, 2022

The whole team was great, except for the fact that I had to take the car back because of a bad rim. Someone should have addressed this before they sold this car. More

by jamesleroycypress
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
May 11, 2022 -

Ourisman Lexus of Rockville responded

James - I'm very sorry for the issue with your vehicle. We want the best for our customers and I can understand why this would be so frustrating. I'm glad that overall you had a positive experience, and if there is anything further that I can do to assist you, please don't hesitate to give me a call. Thank you, Jesse Drost - General Manager - 301-762-9009

May 11, 2022

Service at Ourisman Lexus is the best! Friendly, helpful, attentive, respectful staff. Nelson was a pleasure to work with. I love my Lexus but I’ve always said that once you walk out of More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
May 11, 2022 -

Ourisman Lexus of Rockville responded

Carol, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

1
...
121
122
123
...
254