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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,542 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,542 reviews

April 29, 2022

The service manager was very accurate on the service information . The cleaning left an smell in the car. The car is running well. More

by IrvCo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Apr 29, 2022 -

Ourisman Lexus of Rockville responded

Thank you so much for the review! We are glad to see that our team took excellent care of you and your vehicle.

April 28, 2022

Service was prompt, courteous and efficient. They did not oversell and clearly explained what service was needed and why. More

by rob14717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
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Apr 29, 2022 -

Ourisman Lexus of Rockville responded

Rob, your support means a lot to us! Thank you for trusting Ourisman Lexus of Rockville with your service needs, we look forward to the next opportunity to work with you.

April 28, 2022

Brendan was the best he got us in and out of our appointment and still made a doctor‘s appointment up in Philadelphia right on time More

by joecspeicher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionist
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Apr 29, 2022 -

Ourisman Lexus of Rockville responded

Joe, thank you for leaving a great review of Brendan and the team! We appreciate your business and we hope to welcome you back to Ourisman Lexus of Rockville for your future service needs. Have a terrific day!

April 27, 2022

Efficient, courteous, listens to customer, provides helpful information and guidance, and is knowledgeable about current and future products. More

by pazdgaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
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Apr 27, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you are confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we hope to see you back again down the road!

April 27, 2022

I brought my 2017 Lexus ES350 in for 75K miles service on April 26, 2022. Nelson P worked with me, and kept me informed of the status. Nelson was very helpful, courteous and knowledgeable. Thanks for Nels More

by happycustomer2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Periera
Report | Print
Apr 27, 2022 -

Ourisman Lexus of Rockville responded

Thanks for highlighting Nelson's great work! We're delighted you had a five-star experience with Ourisman Lexus of Rockville. Drive safely!

April 27, 2022

Prompt attentive courteous Reliable, excellent service Only disappointment was no more soda, ice cream sandwiches! More

by Irenelwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael in service
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Apr 28, 2022 -

Ourisman Lexus of Rockville responded

Your feedback is important to us, so thank you for stopping by to share a review! We look forward to the next opportunity to welcome you to Ourisman Lexus of Rockville. Drive safely!

April 27, 2022

We had a wonderful experience purchasing a brand new vehicle. The process was stress-free and pleasant. Ask for Joe, he is the best! Joe was very thorough, friendly, patient, professional, and knowledge More

by Tisdells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York, Amal Adnan
Report | Print
Apr 28, 2022 -

Ourisman Lexus of Rockville responded

Johnny, congratulations on your new vehicle! Thank you for choosing Lexus of Rockville and for stopping by to share your experience with Joe and the team. Safe travels to you and your family!

April 27, 2022

The dealership atmosphere is very pleasant and clean. They greet you by name and with a smile. They give service with a smile. I can say are a “Awesome “ dealership. I give them “Five Stars 🌟 🌟🌟🌟 More

by Ms. Diva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kofi. ??????????
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Apr 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your glowing review of Kofi and the team! We are so grateful for your business and we hope to work with you at Ourisman Lexus of Rockville for a long time to come. Safe travels!

Apr 28, 2022 -

Ms. Diva responded

Look forward to work with you in the future. Thank you once again!!!

April 27, 2022

Excellent people and service for my GS 350. Easy to schedule and work was done timely. More

by jjrepicky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson in Service
Report | Print
Apr 28, 2022 -

Ourisman Lexus of Rockville responded

Thank you for trusting us to take great care of your Lexus GS 350! We appreciate your business and we hope to welcome you back to Ourisman Lexus of Rockville in the future. Have a wonderful day!

April 26, 2022

My experience with Ourisman, and specifically 'Nelson' was flawless. He kept me informed at every step. All I had to do was drop my car off, and pick it up. Thank You Nelson for a job well done! More

by jr2baseball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Apr 26, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Nelson and the Ourisman Lexus of Rockville team. Drive safely and we hope to see you back!

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