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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,542 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,542 reviews

April 26, 2022

I went to ourisman lexus in Rockville md for a recall on my vehicle. I called then to set up the appointment. They said they had the parts and scheduled my appointment. Upon my arrival they checked the c More

by Willnocars1
Customer Service
Recommend Dealer
No
Employees Worked With
Gabriela Ramos
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May 11, 2022 -

Ourisman Lexus of Rockville responded

I want to sincerely apologize that we weren't able to complete your recall. It's never our intention to inconvenience our guests and I will look into why these parts weren't available. Again, I'm so sorry that we let you down. If there is anything that I can do to assist you, please give me a call. Thank you, Jesse Drost - General Manager - 301-762-9009

April 26, 2022

Jimmy provided an excellent service. He answered all my questions and we had a very enjoyable conversation. Thank you. More

by Dima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
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Apr 27, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that Jimmy could deliver a five-star experience for you! Thank you for choosing Ourisman Lexus of Rockville and for stopping by to leave a review. See you next time!

April 26, 2022

The service attendant got my vehicle in for service quickly and the service department got me moving quickly as well. Everyone was very cordial and professional. More

by kmclaims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service visit not sales
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Apr 27, 2022 -

Ourisman Lexus of Rockville responded

It was our pleasure to assist you and it means a lot that you are a happy customer! Thank you for giving Ourisman Lexus of Rockville your business, we look forward to seeing you again next time.

April 25, 2022

Pick up service fantastic! Mike was great..he was my contact for repairs. Explained everything to me! More

by Darann51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Thanks for leaving Ourisman Lexus of Rockville a five-star review. We are so glad that Mike provided a smooth service experience. Safe travels!

April 25, 2022

An emergency visit to address warning lights on trip from FL to MA. This dealership welcomed me and Jimmy took care of advising me of the issue, cost to repair, timing and all went well. Many thanks. More

by Kmeskell65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy - service dept.
Report | Print
May 02, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing and for allowing Ourisman Lexus of Rockville the opportunity to assist you! It appears you've left us a 1-star rating. We take customer feedback very seriously, so if there is anything we could have done better, please consider contacting me so I can make it right. If not, we'd be delighted to see an updated review. Take care! Jesse Drost - General Manager - 301-762-9009

May 02, 2022 -

Kmeskell65 responded

my mistake - forgot to check off 5 stars - just edited

May 02, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to update your review! We appreciate your support and hope to see you back again at Ourisman Lexus of Rockville!

April 24, 2022

Service staff is great! Super helpful, they call you with updates, and go out of their way to make you 100% satisfied. Pierr embodies professionalism and customer service.Th More

by rjw820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
Report | Print
Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Thanks for putting your trust in the Ourisman Lexus of Rockville team. We will certainly let Pierr know you can always rely on him. Drive safely1

April 23, 2022

Excellent services from Joao. Friendly and very helpful. I am really appreciate and thankful for his help More

by dearbornlisa225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao Galve
Report | Print
Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful experience working with Joao and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

April 23, 2022

Great customer service. Easy appointment scheduling. Friendly staff. Would recommend highly to anyone. Shawn did a great job. More

by Madil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Madil, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Shawn. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

April 23, 2022

The service department team was professional and efficient. Brendan my service person was responsive and friendly. More

by christi.hay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Christy! We are so glad to hear that Brendan delivered such a successful service experience. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

April 23, 2022

Purchase of Lexus GX460 was smooth and transparent. Tim Wood was very professional and helpful. Sassan helped us with finance and explained process very well. I would recommend Lexus of Rockville to m More

by jahangir63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Wood
Report | Print
Apr 25, 2022 -

Ourisman Lexus of Rockville responded

Congratulations on your new Lexus GX 460! It is terrific to hear that you had such a positive and successful experience working with our team. Thank you for trusting Ourisman Lexus of Rockville with your business!

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