Ourisman Lexus of Rockville

The friendly service staff explained next steps. The maintenance check was thorough, included car wash. The maintenance check was thorough, included car wash. More

Excellent service. Nelson Pereira kept me informed of the status of the repair all the time. Nelson knows how to take care of customers. I really appreciate it Nelson Pereira kept me informed of the status of the repair all the time. Nelson knows how to take care of customers. I really appreciate it More

Jimmy Baker at Lexus of Rockville is the best. I have been going there for service for over 10 years now and to date have had zero issues. Between Lexus’ reliability and Lexus of Rockville I see n I have been going there for service for over 10 years now and to date have had zero issues. Between Lexus’ reliability and Lexus of Rockville I see no reason to buy any other make or go anywhere else for service! More

Very helpful people. The whole process was fast. My experience with this dealership was very good. I would definitely recommend them. The whole process was fast. My experience with this dealership was very good. I would definitely recommend them. More

Greeted promptly upon arrival for service appointment. Kept informed for the duration. Service was prompt. Nice amenities in the waiting area. Kept informed for the duration. Service was prompt. Nice amenities in the waiting area. More

Very happy with customer service. Service representative was very helpful and courteous. Car was returned as promised on time. Service representative was very helpful and courteous. Car was returned as promised on time. More

My wife and I wanted to buy a new car, and lucky for us, we got introduced to Tim Wood from The Lexus of Rockville. Not only is he smart and friendly as a sales person, buy he's also customer centric - mean we got introduced to Tim Wood from The Lexus of Rockville. Not only is he smart and friendly as a sales person, buy he's also customer centric - meaning that he's upfront, transparent and honest about prices and markups while buying a car from the dealership. Knowing that the dealership is not ripping you off and that you're getting the car at a good price makes a lot of difference while buying a car. Tim Wood helped us in just that by giving us a fair estimate, and having open ended conversation with us. After my experience with talking to him and other dealerships around, I can say with confidence that the Lexus of Rockville gives the best deals with the most reasonable prices in all of the MD, and VA area. Tim Wood's presence alone fetches the Dealership a 5 star rating. Perhaps one of the best people you can come across while buying a new/used car. Thank you Tim, and Lexus of Rockville! More

professional, courteous, reliable, high quality, knowledgeable, efficient, understanding the customer’s pocket situation, customer’s satisfaction knowledgeable, efficient, understanding the customer’s pocket situation, customer’s satisfaction More

Very good service the dealer Tony pick up me three times from my home and explain to me how to use the new car’s new features from my home and explain to me how to use the new car’s new features More

I had a great experience purchasing an L/Certified pre-owned vehicle at Ourisman Lexus of Rockville. The process was stress free and very pleasant. My salesman, YK was very thorough and knowledgeable; pre-owned vehicle at Ourisman Lexus of Rockville. The process was stress free and very pleasant. My salesman, YK was very thorough and knowledgeable; he goes above and beyond for his customers. The staff is accommodating and gives excellent customer service. I highly recommend this dealership. More