Ourisman Lexus of Rockville

Amazing service at the service department! Especially from Jimmy. He took time to answer my questions and provided me 5 star service at every step! Especially from Jimmy. He took time to answer my questions and provided me 5 star service at every step! More

I have always found the agents/service managers very professional in explaining what needs to be done, very courteous and helpful. Jimmy was no exception. And I liked the fact that he offered me a loa professional in explaining what needs to be done, very courteous and helpful. Jimmy was no exception. And I liked the fact that he offered me a loaner car while mine was being serviced. More

Profesional, friendly and knowledgeable. Upon arrival, Service Rep took interest on checking the maintenance status of my car and offer the corresponding recommendations. Upon arrival, Service Rep took interest on checking the maintenance status of my car and offer the corresponding recommendations. More

Great service and staff. Everyone was friendly and attentive to your service needs for my car. Everyone was friendly and attentive to your service needs for my car. More

I found the daily texts reminding me of my appointment very annoying. I guess some people need that reminder. Was happy they sent a driver to get my car and I didn't have to ask a friend to follow me a very annoying. I guess some people need that reminder. Was happy they sent a driver to get my car and I didn't have to ask a friend to follow me and take me back after to pick up my car. Was thrilled they washed my car and vacuumed the inside!!! and over the top happy they filled my gas tank!! Thank you! I had no issues for them to check so I imagine they checked everything they needed to. More

The service manager Mike was extremely friendly and helpful also he kept me posted with the status of my car and saved me a couple of hundred dollars, due to being able to save a part on my wheel. I am helpful also he kept me posted with the status of my car and saved me a couple of hundred dollars, due to being able to save a part on my wheel. I am a very satisfied customer thank you More

Customer area was comfortable and The length of time to complete servicing was reasonable thanks complete servicing was reasonable thanks More

Quickly resolved my issues. Very attentive staff! Recommend any Lexus owner go to this dealership for service! Very attentive staff! Recommend any Lexus owner go to this dealership for service! More

Thank you very much helpful and friendly nice to talk too and Really answer my question and Really answer my question More

Great experience. Very happy with the service they provided. Especially Athanasios Tsounis was great. He is very caring and helpful. Very happy with the service they provided. Especially Athanasios Tsounis was great. He is very caring and helpful. More