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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

March 23, 2022

Great service. Justin was awesome. He gave me info and explained everything clearly. Great communicator. More

by Sus
Recommend Dealer
Yes
Employees Worked With
Justin in Service Dept. The *** are for him. I wasn’t working with the sales dept, Gabriela Ramos
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Mar 23, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that Justin delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

March 22, 2022

Spent almost $600. However there were no details on the invoice about what was done. No breakdowns. Looks like I paid six hundred dollars for a mere oil change. More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
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Apr 21, 2022 -

Ourisman Lexus of Rockville responded

I'm sorry to hear that you weren't provided details on your service. We aim to offer full transparency to our guests so they can be confident in the work we perform. I would like to look into your appointment and contact you with details, but without your name it will be hard for me to do so. I urge you to reach out to me as soon as you are available next. Kindly, Jesse Drost - General Manager - 301-762-9009

March 20, 2022

Customer service was amazing. Our plan was just to check the cars but with the attention the Joshua gave us we could resist to get the car. More

by sayra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
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Mar 21, 2022 -

Ourisman Lexus of Rockville responded

Sayra, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Joshua. Congratulations on your new vehicle, and we hope to see you back again at Ourisman Lexus of Rockville!

March 20, 2022

Very efficient personnel provide courteous service, kept me informed of their work. I did expect to get my military discount. More

by Raffie1941
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 20, 2022 -

Ourisman Lexus of Rockville responded

Thanks for the 5-star review! Hope to see you next time!

March 19, 2022

Dela ensured that my experience was smooth sailing. He even came in on his day off. I truly appreciated his expertise and professionalism. More

by kell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! It was our pleasure to work with you here at Ourisman Lexus of Rockville and we hope to see you again down the road. Safe travels!

March 18, 2022

The sales person Yew was very attentive and excellent salesperson. Overall we are very satisfied More

by Sikhindra Mitra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
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Mar 18, 2022 -

Ourisman Lexus of Rockville responded

Sikhindra, your satisfaction is our ultimate goal! Thank you for taking a moment to share your enthusiasm for the Ourisman Lexus of Rockville team, and we wish you safe travels in your new vehicle!

March 18, 2022

Jimmy and the service was great at Lexus of Rockville! Is always quick and a wonderful experience at this dealership! More

by USCGR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy in Service
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Mar 18, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your continued business and your confidence in our work! We are thrilled that Jimmy and the team always take such great care of you and your vehicle. Safe travels ahead!

March 17, 2022

The customer service is good. You are greeted and are kept current of the status of your car. More

by sandraahunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Mar 17, 2022 -

Ourisman Lexus of Rockville responded

Sandra, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

March 17, 2022

Very professional and knowledge Would recommendable. this dealer, sales staff (Tony Ricon) and office staff to ally friends. More

by Johnbev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ricon
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Mar 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for this amazing review and feedback about the Ourisman Lexus of Rockville team. We appreciate your kind words!

March 17, 2022

I brought my ES300h in for its first scheduled service. Making the appointment was easy and when I brought my car in the greeting was friendly and ensured the correct service was conducted. The waiting are More

by stevedk66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz
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Mar 18, 2022 -

Ourisman Lexus of Rockville responded

Steve, thank you for trusting us with your business and your Lexus ES 300h! We are happy to hear that Mike took such great care of you and made you a happy customer. Safe travels from all of us at Ourisman Lexus of Rockville!

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