Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
Contact Dealership
View Awards

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,544 reviews

March 17, 2022

Fast efficient service. Service personnel are courteous, and keep the customers informed about what is going on. More

by rochang05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Gabriela Ramos
Report | Print
Mar 17, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that our team delivered such efficient, communicative service! Thank you for choosing Ourisman Lexus of Rockville and for stopping by to share your experience. We hope to see you again down the road!

March 17, 2022

Prompt, effective, courteous. We’re flexible on my appointment time, offered additional services and were done in no time. More

by Ihor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan
Report | Print
Mar 17, 2022 -

Ourisman Lexus of Rockville responded

Thanks a million for the five-star review! The Ourisman Lexus of Rockville team is glad to have delivered quick, satisfactory service. See you down the road!

March 17, 2022

The service guy Andres was really nice but the dealership quality has gone down since taken over by ourisman. The waiting area is not properly stocked with snack’s especially when people are waiting for more More

by Meeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres in service department wonderfully guy👍🏼👍🏼
Report | Print
Apr 21, 2022 -

Ourisman Lexus of Rockville responded

Meeta - I am very sorry that we fell short of our five-star expectations and there were not enough snacks available. We strive to provide our customers with quick, convenient service, so it's disappointing to read that we've missed the mark. I appreciate your feedback regarding our prices as our goal is to offer great value, and your feedback is important to us. If there is anything further, we can do to assist you, or you have any ongoing concerns, please feel free to reach out. Thank you, Jesse Drost - General Manager - 301-762-9009

March 17, 2022

Extremely pleasant experience with this dealership. Staff are knowledgeable professional and friendly. I was there on time and they completed the work on time. More

by Taz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Mar 17, 2022 -

Ourisman Lexus of Rockville responded

Thanks for taking the time to review Ourisman Lexus of Rockville! We're glad to see that our team was professional and friendly. See you again next time!

March 16, 2022

Service men are kind and courteous and service was done without delay. Bit was very pleasant. More

by aykihm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Ourisman Lexus of Rockville team. Safe travels, and we hope to see you back!

March 16, 2022

Jimmy Baker makes this dealership superb with excellent customer service. We have been very pleased with this dealership since our first Lexus was purchased in 2001, 6 Lexus vehicles and counting. Again More

by Lexus. Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Report | Print
Mar 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that Jimmy delivered such an outstanding service experience. We will be sure to pass on the kind feedback to the team. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

March 16, 2022

Kei Wu and Pierre have treated me soo well within the last 2years. On both of my deals they have provided the best customer set ice and professionalism. Being a single woman, they truly knew how to work More

by Satisfied Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kei Wu
Report | Print
Mar 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that Kei and Pierre delivered such a successful purchase experience. Drive safely in your new Lexus ES 350, and enjoy it! We hope to see you back again at Ourisman Lexus of Rockville!

March 15, 2022

Justin did my service appointment and I had a great experience. He was clear with his explanation for service and was very personable. Awesome customer service. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 15, 2022 -

Ourisman Lexus of Rockville responded

Ann, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

March 14, 2022

Very good sales stuff, good services. . excellent experience.. I will Do business again in future... More

by Vijay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Mar 14, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the excellent review! We are glad that our team is able to take excellent care of you. We appreciate your trust in us to get the job done right here at Ourisman Lexus of Rockville.

Mar 14, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the excellent review! We are glad that our team is able to take excellent care of you. We appreciate your trust in us to get the job done right here at Ourisman Lexus of Rockville.

March 14, 2022

Excellent service, Justin did a great job handling my service from start to finish, highly recommend. More

by JustinJones42027
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Mar 14, 2022 -

Ourisman Lexus of Rockville responded

We are so happy to see this feedback about your time working with Justin. Thank you for trusting Ourisman Lexus of Rockville with your business and sharing this positive review! Safe travels from our entire team.

1
...
134
135
136
...
255