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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

March 13, 2022

It was easy from start to finish. Making an appointment working with Justin to Determine what was needed , getting a loaner car and pick up. My car feels and rides like a new car. I More

by Dannemar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 13, 2022 -

Ourisman Lexus of Rockville responded

We love to hear that your service process went smoothly working with Justin and our Ourisman Lexus of Rockville team. Thank you for the rave review! Safe driving and we look forward to working together in the future.

March 12, 2022

Excellent service; amazing efficiency; another reason I’m happy I bought a Lexus. Nelson, the young man who took care of me was a true professional. Thank you! More

by dr.grmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson was exemplary.
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Mar 12, 2022 -

Ourisman Lexus of Rockville responded

Nelson will be elated to see that his professionalism and efficient service earned us this 5 star rating from you! The Ourisman Lexus of Rockville team is so glad to hear that you're happy you bought a Lexus, and we wish you many safe miles in it on the road ahead!

March 11, 2022

It was excellent service with a loaner Lexus at your convenience, while your car is being serviced. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre and Andres
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Mar 11, 2022 -

Ourisman Lexus of Rockville responded

Mel, thank you for the great review! We are so glad to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

March 09, 2022

Professional, dedicated team and excellent customer service. Attention to detail is top notch. Highly recommend Lexus of Rockville! More

by mejiacwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy in the service department
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Mar 10, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

March 09, 2022

Great customer service and quick service. Very informative and solved issue in a timely and professionally matter. More

by Rshoter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Mar 09, 2022 -

Ourisman Lexus of Rockville responded

All of us at Ourisman Lexus of Rockville truly appreciate your kind words. Thank you for being a great customer!

March 09, 2022

Great service, fast and very friendly. The process was also very seemless. Will continue to use them for all car service. More

by Acostagaby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres
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Mar 09, 2022 -

Ourisman Lexus of Rockville responded

It was a pleasure to provide you with a five-star service experience! Thanks for sharing with the Ourisman Lexus of Rockville team, and we'll see you next time!

March 09, 2022

I didn’t buy my vehicle at this dealership but I’m sorry I didn’t. Justin is the best as my service manager. He takes care of my car he takes care of me in the waiting room keeps me informed and I couldn’t More

by Lucygreenwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in Service
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Mar 09, 2022 -

Ourisman Lexus of Rockville responded

Lucy, we're glad Justin's outstanding service has inspired such confidence in the Ourisman Lexus of Rockville team! Thank you for the great review and for trusting us with your vehicle's care - we're so lucky to have you as a client!

March 08, 2022

Excellent customer service. Very polite and accommodating. They drove me to my destination so I didn’t have to wait there while my vehicle was being serviced. Mike was able to More

by Marcia Pelton
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike from service department
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Mar 08, 2022 -

Ourisman Lexus of Rockville responded

Marcia, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

March 08, 2022

I do not have any problem to driving because of very detail explanation about the car More

by hwy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Gabriela Ramos
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Mar 08, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such an informative purchase experience working with the Ourisman Lexus of Rockville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

March 08, 2022

Young man that helped me was excellent and was very helpful. The sales department has let me down I have a lease car and it’s very difficult to speak to anyone in reference to what I’m able to pay I’m More

by pennycalomiris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Mar 08, 2022 -

Ourisman Lexus of Rockville responded

Penny, thank you for your feedback. While it's great to hear your service has been excellent, it's worrying you haven't had the same great experience with our sales team. I want to ensure any outstanding needs and questions are addressed. I'm going to look for your contact information, but in the meantime, would you consider giving me a call? Thank you, David Slebodnick - General Manager - (301) 825-9552

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