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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

March 08, 2022

I have received consistent exceptional, courteous, prompt and excellent service on my RX350 since 2017. More

by mhpb1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
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Mar 08, 2022 -

Ourisman Lexus of Rockville responded

Thank you for trusting our team to take great care of your Lexus RX 350! We are proud to have earned your years of business and we look forward to welcoming you back to Ourisman Lexus of Rockville next time.

Mar 10, 2022 -

mhpb1959 responded

It’s great to always receive trusted and excellent service on my Lexus RX350. I’ve been working with Jimmy Baker since 2017 and it’s always a pleasant experience.

March 07, 2022

Good service, profession, good manner and best environment for client waiting the car checking and maintenance. More

by Stanleyching
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lum, Gabriela Ramos
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Mar 07, 2022 -

Ourisman Lexus of Rockville responded

It's great to hear we're meeting our high standards for the customer experience, Stanley. Thank you for the excellent review and for being a valued client of Ourisman Lexus of Rockville!

March 04, 2022

Very professional and the contact with Justin was great! He explained very well what the service will be. More

by BP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, service dept
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Mar 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We are thrilled to hear that Justin delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

March 04, 2022

Nelson offered Great customer service. . let me feel so warm welcome. He go above beyond for Ofer excellent customer satisfaction. More

by haixu138
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
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Mar 04, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Nelson and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

March 04, 2022

Lexus of Rockville provides excellent, timely, friendly service. I feel like I’m at a five star hotel whenever I go there. More

by Stephaniepwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Bernie, Doug, and receptionist
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Mar 04, 2022 -

Ourisman Lexus of Rockville responded

Stephanie - Thank you for the rave review! "Excellent, timely, friendly" are three words we love to see. All of us at Ourisman Lexus of Rockville appreciate your support and look forward to assisting you at your next visit!

March 04, 2022

Very nice and helpful. I was there less than one hour. They checked a plug in my tire and there was no leak. More

by Pat.berrend
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Mar 04, 2022 -

Ourisman Lexus of Rockville responded

We're glad you had the quick and pleasant service experience we aim for, Pat! Thank you for the kind feedback and for trusting Ourisman Lexus of Rockville with the job.

March 04, 2022

Great service, prompt response to questions. Great location as well. Appreciate everything they’ve done to help take care of my vehicle More

by nureenabdullah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Mar 04, 2022 -

Ourisman Lexus of Rockville responded

It has truly been our pleasure to assist! Thank you for the kind words and for reflecting on your experience with the Ourisman Lexus of Rockville team - we are grateful for your business and support. Till next time!

March 04, 2022

Service advisor was very professional, explained everything and had the servicing done on a timely basis. It was a pleasant experience. More

by AsokM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 07, 2022 -

Ourisman Lexus of Rockville responded

We are so happy that our team gave you a great experience! Thank you for taking the time to share your feedback, we hope to see you again at Ourisman Lexus of Rockville. Drive safely!

March 03, 2022

I gotta great deal and great service with the sales person and the general manager of the dealership. This is the fourth car that I’ve purchased in my career. Very satisfied with the 101 technical supp More

by blankenpod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasis , Gabriela Ramos
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Mar 03, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you found the right vehicle working with the Ourisman Lexus of Rockville team. We will be sure to pass on the kind feedback. Congratulations on your purchase, and we hope to see you back again down the road!

March 03, 2022

Roseanne was professional, personable and a woman of her word as she kept us apprised throughout the entire purchasing process. Great job Roseanne!!! More

by JDull7384
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
Report | Print
Mar 03, 2022 -

Ourisman Lexus of Rockville responded

Congratulations on your new vehicle! We are thrilled that Roseanne and the team took such great care of you and earned your positive feedback. Thank you from all of us at Ourisman Lexus of Rockville!

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