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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,512 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

February 15, 2022

Jimmy Baker is a true asset. He is honest, professional and totally explains everything in detail. More

by Trish
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Feb 15, 2022 -

Trish responded

See response

Feb 15, 2022 -

Trish responded

See attached

Feb 16, 2022 -

Ourisman Lexus of Rockville responded

We couldn't agree more that Jimmy always goes above and beyond to make sure our guests are taken care of. Thank you so much for choosing Ourisman Lexus of Rockville!

February 15, 2022

Very professional and courteous. Car was ready ahead of time and clean. Service person kept me informed of progress. More

by susimudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Feb 16, 2022 -

Ourisman Lexus of Rockville responded

We are more than pleased to hear that the Ourisman Lexus of Rockville team delivered professional service which made your experience a success from start to finish. Thanks for the kudos!

February 15, 2022

The Service Consultant , Mike is very knowledgeable and professional. He always makes it a nice experience when I take my car in for servicing. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike S.
Report | Print
Feb 16, 2022 -

Ourisman Lexus of Rockville responded

Kay, thank you for taking the time to review us! We appreciate your support and are happy to hear that Mike earned your five stars. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

February 15, 2022

Jimmy was very attentive. Service took a little longer than expected. Happy to be able to use a few discount specials! More

by tcushing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Feb 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for your patience as well as this feedback. It's great to hear that Jimmy took excellent care of you and we appreciate you mentioning him. Safe driving from our Ourisman Lexus of Rockville team!

February 15, 2022

My experience with service here has always been satisfactory. Very timely and professional and always kept apprised of progress More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
Report | Print
Feb 16, 2022 -

Ourisman Lexus of Rockville responded

Kevin, We appreciate you taking a moment to let us know we're doing a good job. Thanks! - The Ourisman Lexus of Rockville Team

February 13, 2022

The dealership is super clean and has many refreshments ready for customers. The customer service is A+. I’m from out of state and I felt super welcomed. More

by Epifanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 14, 2022 -

Ourisman Lexus of Rockville responded

Thank you so much for supporting Ourisman Lexus of Rockville! We deeply appreciate it!

February 11, 2022

Although I lived to a closer Lexus Dealer, I went to Rockville due to a better selection of pre-owned vehicles. More

by Tribe123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Feb 14, 2022 -

Ourisman Lexus of Rockville responded

Thanks for choosing Ourisman Lexus of Rockville. We're thrilled to hear that our team provided you with excellent service!

February 10, 2022

I went in for 60k mile service and as always professional,polite and respectful of my time. More

by yardie804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker/Carlos
Report | Print
Feb 10, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that you stopped in for service and left with a five-star impression! Thanks for trusting Ourisman Lexus of Rockville with your vehicle. Have a great day!

February 09, 2022

Brendan is nice and customer oriented. Explained the service details and and has has been polite. More

by Eswara.challa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yk
Report | Print
Feb 09, 2022 -

Ourisman Lexus of Rockville responded

We are pleased that you enjoyed working with Brendan and the rest of the team here at Ourisman Lexus of Rockville! Thank you for your business.

February 09, 2022

The organization and attention to detail is obvious here. Everything was exactly as promised. Waiting area was clean and comfortable. More

by jim c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 09, 2022 -

Ourisman Lexus of Rockville responded

We are glad to hear that the team here at Ourisman Lexus of Rockville! It's nice that our team made your experience seamless. Thank you for your business and we'll see you again next time.

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