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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,534 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,534 reviews

December 03, 2024

Mr. Christopher Mendez helps us a lot . He is an excellent and very knowledgeable service man. We appreciated very much for his work. More

by Defen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez, Jeannette Shalaby, Jesse Drost
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Dec 03, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Mr. Christopher Mendez provided excellent service at Ourisman Lexus of Rockville! Thank you for sharing your positive experience with us, and we appreciate your kind words.

November 30, 2024

everything worked out perfect, Andres explained everything that was need to be done and explained the cost..! More

by peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres was my guy...he is great, Jeannette Shalaby, Jesse Drost
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Dec 03, 2024 -

Ourisman Lexus of Rockville responded

Peter, we're delighted to hear that Andres provided clear explanations and everything went smoothly at Ourisman Lexus of Rockville. Thanks for sharing your experience!

November 30, 2024

Peipei is very dedicated and detail oriented. She’s efficient and effective in getting us the ideal model and price. The whole purchase experience was very smooth and informative. She is also ver More

by Yi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Peipei provided such a smooth and informative experience at Ourisman Lexus of Rockville. Thank you for recommending her, and we hope you're enjoying your new vehicle!

November 28, 2024

Justin the sales rep was amazing. My the process smooth and very helpful and appreciate the professionalism More

by Jrhealey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin provided such a smooth and professional experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback!

November 28, 2024

Superior Customer service, great sense of humor and knowledgeable staff. I really liked the cleanliness of the facilities. More

by gabpsl61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rosanne , Jesse Drost
Report | Print
Dec 01, 2024 -

gabpsl61 responded

Keep up the great work.

Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you enjoyed the superior customer service and clean facilities at Ourisman Lexus of Rockville. Thank you for sharing your positive experience with our knowledgeable team!

November 27, 2024

The service rep. (Kat) made drop off and pickup very quick and easy. The car was in in out in three hours More

by johnthomaswhatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Hoang
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Nov 27, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Kat made your service experience quick and easy at Ourisman Lexus of Rockville. Thanks for sharing!

November 27, 2024

2nd time being met/assisted by Jimmy when needing to service a vehicle---he's fantastic. Personable, professional, communicative. Thank you, Jimmy! More

by JBogard14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Nov 27, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided you with fantastic service once again at Ourisman Lexus of Rockville! Thank you for sharing your experience, and we look forward to assisting you in the future.

November 27, 2024

I Felt like the location was not filled with refreshments and snacks. Like they are trying to save money and be cheap. More

by Renico Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Manager was excellent and Sales man Yaw! , Jeannette Shalaby, Jesse Drost
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Nov 27, 2024 -

Ourisman Lexus of Rockville responded

Renico, thank you for your feedback. We appreciate your input and will certainly take it into consideration to enhance the experience at Ourisman Lexus of Rockville. Your satisfaction is important to us!

November 26, 2024

Fantastic overall customer service, especially Brendan in the Service Department! Perfectly timely, thorough and priced totally appropriately! More

by Charles Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Nov 26, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear about your positive experience with Brendan and the service team at Ourisman Lexus of Rockville! Thank you for recognizing our commitment to timely, thorough, and appropriately priced service. We look forward to serving you again in the future!

November 24, 2024

Both the sales and service department are extremely helpful.. priori and Kat are the sales and service people I deal with and they are terrific! More

by Rosanne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei & Kat
Report | Print
Nov 26, 2024 -

Ourisman Lexus of Rockville responded

Rosanne, we're delighted to hear that Priori and Kat have been terrific in assisting you at Ourisman Lexus of Rockville. Thank you for sharing your positive experience with us!

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