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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

February 20, 2022

Mike Jankowitz is the best ,in and out with a loaner in 15 minutes. Work was done to my great satisfaction. Returned loaner and Mike helped put some store bought items in my car . Settled the bill quickly More

by cmerry1310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Feb 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Carl! We are so glad to hear that Mike delivered such a successful service experience. Drive safely in your Lexus RX 350, and we hope to see you back again at Ourisman Lexus of Rockville!

February 19, 2022

Mike was courteous and helpful, explained everything. His clarity and customer service was excellent and appreciable. More

by ijaysingh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Mike! It means a lot that you are a happy Ourisman Lexus of Rockville customer and we hope to see you again. Drive safely!

February 19, 2022

Prompt and courteous service. Fair assessment and great to deal with. Plenty of open service appointment. More

by johngpino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
Report | Print
Feb 21, 2022 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback! We are delighted that you had such a positive experience here at Ourisman Lexus of Rockville. Safe travels until we see you again!

February 18, 2022

Excellent experience for me. I really appreciate the dealers at this site. Very knowledgeable. Highly recommended. More

by oliver_67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Feb 21, 2022 -

Ourisman Lexus of Rockville responded

Knowledgeable, high-quality client care is exactly what we strive for, Oliver. Thank you for the outstanding review of Ourisman Lexus of Rockville and for taking a moment to share!

February 17, 2022

He is very friendly and return my phone call quickly. He explained my car condition to me clearly. I am satisfied. More

by Liyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Report | Print
Feb 18, 2022 -

Ourisman Lexus of Rockville responded

Liyu, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

February 16, 2022

Very professional and friendly. I appreciate the updates as work is being performed, I highly recommend this dealership More

by Edbso
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Feb 16, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We strive to deliver communicative service, and we are glad to hear that we left the right impression. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

February 16, 2022

Great experience working with the friendly team at Lexus. They identified the problem with my car and repaired it in a timely manner. I’ve been taking my car there for years and have always been pleased with More

by Shirin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Feb 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this has been reflected in your time working with the Ourisman Lexus of Rockville team. We appreciate your business over the years and hope to see you back again down the road!

February 16, 2022

Mike provided superior customer service. I have purchased 89 new vehicles and have visited many, many, many high end service departments--- no service offered to me like Mike. EXCELLENCE AT More

by Jmcelroy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service department
Report | Print
Feb 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are glad to hear that you are so confident in Mike and the team to get the job done. Drive safely, and we are looking forward to earning your business again at Ourisman Lexus of Rockville!

February 16, 2022

As always, the team was responsive, polite and efficient. The waiting area and rest room was clean. Everyone was pleasant. More

by p.m.jacobs20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
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Feb 17, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you are confident in the Ourisman Lexus of Rockville team to get the job done. Drive safely, and we hope to see you back again down the road!

February 15, 2022

Windshield crack was repaired under estimated price(! ) and in a timely manner. Offered me a loaner car before I could even ask. Andres is professional, pleasant and helpful. More

by Aknadelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Feb 15, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Andres and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

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