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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,542 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,542 reviews

January 20, 2022

They care of my car without wasting so much time .Nelson was so nice to me More

by Chukaghanya
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nelson
Report | Print
Jan 20, 2022 -

Chukaghanya responded

I will recommend this dealer to people

Jan 21, 2022 -

Ourisman Lexus of Rockville responded

We really appreciate you stopping by to share your positive feedback! Given the nature of your review, it seems that your 1-star rating may have been accidental, but if there is anything more we can do to assist you, please don't hesitate to reach out. Thank you, David Slebodnick - General Manager - (301) 825-9552

January 19, 2022

The persons listed below were very professional and I received prompt responses from both. Thank you More

by hiseman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAMES SHIN and Pierre Ndiaye
Report | Print
Jan 19, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back!

January 18, 2022

Very professional and knowledgeable of what I ask them to do in reference to my vehicle More

by jpatton1211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

Professional and knowledgeable service is what we strive for! Thank you for the kudos and for trusting Ourisman Lexus of Rockville with your vehicle's care. We hope to see you again next time!

January 18, 2022

I am positively surprised and delighted with Excellent service and management. I highly recommend Lexus Rockville to all Lexus owners. Thumbs uppp! More

by AliRezaRozeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled to have exceeded your expectations! Thank you for leaving Ourisman Lexus of Rockville a five-star review. We appreciate your business and look forward to seeing you again in the future!

January 18, 2022

Great service They treat you and your car with Great service They treat you and your car with respect. The service is always done in a timely manner More

by Irvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

Irvin, it's validating to know we're delivering the five-star service we strive for. Thank you for the excellent review and for taking your business to Ourisman Lexus of Rockville!

January 18, 2022

I have taken my Lexus 250c to Lexus of Rockvilke for services since I bought it there in 2013. My rep Shawn was extremely helpful and answered all my questions. Service was fast and efficient. More

by Lexus 250c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn solan
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

Thank you, so much, for your loyal business! We're honored and grateful to be your first choice for your Lexus IS 250C's care. Drive safely - and we'll see you back at Ourisman Lexus of Rockville again next time!

January 18, 2022

Sales rep is knowledgeable and respectful. I will recommend him to others without any iota of doubt More

by Olay_2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

January 18, 2022

This review is for the Lexus of Rockville service department and specifically Jimmy Baker. I rarely take the time to write reviews yet the consistently high level of customer service provided by Jimm More

by Aamedical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Jan 18, 2022 -

Ourisman Lexus of Rockville responded

We are so glad that Jimmy has provided such great care and professionalism that it left you feeling inspired to write Ourisman Lexus of Rockville a five-star review! Thank you for sharing your positive experience. It made our day to hear how much Jimmy stepped up to make sure you received the five-star care we pride ourselves on. Thank you for your business!

January 18, 2022

Quick to respond, very professional and cares about clients and their cars. Ann and Jose are consummate professionals. They work hard to satisfy your needs. More

by cris953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jan 19, 2022 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We are so glad to hear that Ann and Jose delivered such a successful service experience. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

January 17, 2022

This was the first car I have ever bought and I was a nervous and I had no idea what I was doing but what I do know is I was in great hands at at Lexus in Rockville. My dealer thasani was amazing!!! More

by Marionasang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Thasani , Gabriela Ramos
Report | Print
Jan 17, 2022 -

Ourisman Lexus of Rockville responded

Congrats on your vehicle, and thank you for giving Ourisman Lexus of Rockville your business. We are so pleased that our team could ease your fears and ensure that you were well taken care of. Happy driving!

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