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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,522 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,522 reviews

January 05, 2022

Always a problem-free, professional experience at Ourisman Lexus. High praise for Jimmy in service. More

by MikeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jan 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Mike! We are thrilled to hear that you are so confident in Jimmy to get the job done Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

January 04, 2022

Service always cordial. Very comfortable waiting area. Took a little longer than expected but understandable due to holiday More

by rnkaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierr
Jan 04, 2022 -

Ourisman Lexus of Rockville responded

We appreciate your patience while we were helping you with your service needs! Thank you for the kudos and we hope to see you at Ourisman Lexus of Rockville again next time. Take care!

January 04, 2022

The service here is much better than what we have experienced at other dealerships. They genuinely care! More

by Thunter8205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Jan 04, 2022 -

Ourisman Lexus of Rockville responded

We are thrilled that our team stood out above the crowd! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to share your feedback. Drive safely!

January 04, 2022

I had the best service that I have experienced in a dealership ever!! Jimmy was the best, he helped me quickly and with no hassle. Even though I did not have an appointment. I highly recommend this dea More

by Thanasis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanasis
Jan 04, 2022 -

Ourisman Lexus of Rockville responded

We're thrilled to hear your recent service experience checked all the boxes, Thanasis! Thank you for the fantastic review and for taking your business to Ourisman Lexus of Rockville - we wish you many safe miles ahead! Come back next time!

January 04, 2022

Great customer service. Justin was very helpful, addressed all my concerns and answered all my questions. I highly recommend this place. More

by Migenandrenika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 05, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that Justin delivered such a successful and informative experience. Drive safely and we hope to earn your business again at Ourisman Lexus of Rockville!

January 04, 2022

Excellent buying experience! Chris was cordial, patient, and accommodating. All details were explained very well and the numbers were transparent. Would definitely recommend dealer and Chris in particular i More

by human_fly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendez
Jan 05, 2022 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville, we want to make sure our guests feel confident in their purchases, so we will be sure to give Chris your thanks! We are thrilled he could provide an attentive and informative buying experience so you went home in a vehicle that is right for you. Enjoy!

January 01, 2022

Best customer service and car buying experience ever! Thank you to Mr. Doug Quander and the rest of the team that helped us, for taking such good care of us, and for always putting our needs first. More

by williemarta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Quander, Jessie Drost, Amal Adnan, Willie Savage, Gabriela Ramos
Jan 03, 2022 -

Ourisman Lexus of Rockville responded

Hi Willie - It makes our day to hear that our team gave you the best car-buying experience you have ever had! Thank you for coming to Ourisman Lexus of Rockville and for sharing your feedback. Drive safely!

January 01, 2022

Efficient, courteous, friendly. My car was completed within the time estimated. Interior was protected with mats and plastic. More

by Gingerpeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris
Jan 03, 2022 -

Ourisman Lexus of Rockville responded

We're grateful to have earned your five stars. Thanks so much for choosing Ourisman Lexus of Rockville!

January 01, 2022

Great service team and answers questions in an understanding manner for all drivers. No padding of expense’s. More

by John & MaryLou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jan 03, 2022 -

Ourisman Lexus of Rockville responded

John & MaryLou, thank you for the five stars! We are so glad to hear that you had such a seamless and straightforward experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

December 31, 2021

My service person was Shawn Solan . He was outstanding. He was was courteous and professional. More

by wpolsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Jan 03, 2022 -

Ourisman Lexus of Rockville responded

It is terrific to see your glowing review of Shawn! He is a valuable member of our team and we will be sure to pass along your appreciation to him. Thank you for giving Ourisman Lexus of Rockville your business!

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