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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,542 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,542 reviews

January 08, 2022

Yaw was ready for us and very knowledgeable. He showed us what we wanted to see. He was very helpful, cordial, responsive. More

by jnava
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaw Pepra
Report | Print
Jan 09, 2022 -

Ourisman Lexus of Rockville responded

It's our pleasure to lend a hand with your purchase and ensure you have all the information you need to have full confidence. Thank you for taking a moment to share your appreciation with the Ourisman Lexus of Rockville team, and we wish you many happy miles in your new ride!

January 07, 2022

Car was returned without my tune to my size and my temperature preference. It was tune to your driver preferences and size More

by TIMANIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know
Report | Print
Jan 13, 2022 -

Ourisman Lexus of Rockville responded

I apologize for the way your vehicle was returned to you. We never want to inconvenience our guests so I will share what you've written here with the right people. I hope you allow us another chance to deliver a five-star experience. Thank you, David Slebodnick - General Manager - (301) 825-9552

January 07, 2022

Easy and thorough experience and Arron. Was very helpful with explaining what needed to be done More

by Vincentvanmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron
Report | Print
Jan 07, 2022 -

Ourisman Lexus of Rockville responded

Thank you, Vincent! We love to hear that you received informative service so you could be confident in the work done to your vehicle. For all your future auto needs, Ourisman Lexus of Rockville will be here to help.

January 07, 2022

The fact they came to pick up cat from home and deliver back to me was so convenient. Fast and timely service More

by cindypagella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Jan 07, 2022 -

Ourisman Lexus of Rockville responded

Cindy, we're always looking for ways to streamline the service experience for our guests. We're glad our concierge service simplified things for you and was efficient as well. Thank you for sharing your support for Ourisman Lexus of Rockville, and we'll be here whenever you need us next!

January 07, 2022

I called Josh first thing in the morning and told him what I was interested in. When we arrived, he immediately took us to the cars we wanted to see. He was ready for us and the whole process was as ea More

by kimboisvert818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kabira
Report | Print
Jan 07, 2022 -

Ourisman Lexus of Rockville responded

Thanks for the fantastic review, and congratulations on your new car! We are so happy to hear that Josh was prepared for your visit and made the entire process smooth. It was wonderful to do business with you! - The Ourisman Lexus of Rockville Team

January 07, 2022

Personable customer service and great follow through. I have full confidence in Lexus of Rockville More

by itsmeisla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 07, 2022 -

Ourisman Lexus of Rockville responded

It means so much that you can trust our Ourisman Lexus of Rockville team. Thank you for the rave review! We hope that you enjoy your business.

January 06, 2022

easy schedule they called and remind me when it's due.Not so long waiting time.Helpful service tech.They all deserve five stars. More

by sanda_khin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Jan 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

January 06, 2022

Good but expensive service. Reps are cordial and responsive. Waiting room is clean and comfortable. Miss the bagel and refreshment counter. More

by Jjfnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie
Report | Print
Jan 06, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the review. We are glad to hear that you had a successful service experience working with us. With regard to the rest of your feedback, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please give me a call directly. Best, David Slebodnick - General Manager - (301) 825-9552

January 05, 2022

It was very fast and efficient and professional Everyone It was very fast and efficient and professional Everyone was nice Also place was clean More

by Cappuccino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Jan 05, 2022 -

Ourisman Lexus of Rockville responded

Thank you for the glowing feedback! It is our goal to deliver efficient and seamless service, and it is wonderful to hear that this was reflected in your time working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

January 05, 2022

Dealer was unable to definitively diagnose/repair my suv. Check engine light came on after driving only 55 miles, after paying $1,700.00 for repairs! Was told that mechanic was unable to pinpoint exact cause More

by lampworker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department.
Report | Print
Jan 05, 2022 -

Ourisman Lexus of Rockville responded

I am sorry that our team was not able to identify the issue with your vehicle and that the check engine light came back on. I understand that this must be frustrating. I think it would be best if we discussed this situation further; perhaps there is something that I can do to help. Please give me a call when you can. David Slebodnick - General Manager - (301) 825-9552

Jan 07, 2022 -

lampworker1 responded

Thank you for responding Mr. Slebodnick.

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