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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,512 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

November 20, 2021

Dealership & Mike were efficient, caring & polite . I felt very well taken care of and I am happy to get my old car back & running. More

by cpsp9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 20, 2021 -

Ourisman Lexus of Rockville responded

It was a true joy to get your car up and running for you! Mike and the team are always here to provide you with efficient and genuine service, and we hope you continue to rely on Ourisman Lexus of Rockville for all your automotive needs in the future!

November 20, 2021

Great service! Very professional and friendly as well! Mike was great and helped me out. More

by romit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Glen, thanks for the awesome review of Lexus of Memphis!

November 20, 2021

Everything and all service is good Andre is nice kindly friendly person I like this dealer. More

by Paulseung0203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Paul! We appreciate your support and are happy to hear that you are so confident in Andre to get the job done. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

November 20, 2021

Great experience working with Mike at Lexus if Rockville - responsive and professional. Highly recommend them. More

by Lawrencegleason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the kind feedback! It is wonderful to hear that you had such a successful service experience working with Mike and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Awesome service! Osborne, the Service Advisor, listened Awesome service! Osborne, the Service Advisor, listened to what kind of maintenance service my car needed. Also, he gave me an estimate time that it More

by ioneldinu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne, the Service Advisor and (Jimmy Baker the Service Advisor)
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing feedback! It is our goal to deliver seamless and efficient service, and it is wonderful to hear that this was reflected in your time working with Osborne. We appreciate your confidence in the Ourisman Lexus of Rockville team to get the job done and hope to see you back again down the road!

November 20, 2021

I have been with this Lexus dealership even before change in ownership, & it's great. More

by Kae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
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Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Kae! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

friendly and nice services. It was very helpful for me to give a kind and detailed explanation of the service I needed. More

by hwj59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Ourisman Lexus of Rockville team was able to get the job done. Drive safely, and we hope to see you back!

November 20, 2021

This is our second Lexus we have had serviced at this location. The Service Department is efficient, the lounge is comfortable and the people are customer focused More

by brettindc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Brett! We are so happy to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

November 20, 2021

Jimmy is great very detailed and always explains the service details and definitely goes above and beyond More

by Brianschwart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Nov 22, 2021 -

Ourisman Lexus of Rockville responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. We will certainly let Jimmy know you appreciated all the help. Thanks for choosing Ourisman Lexus of Rockville!

November 03, 2021

Seamless no pressure environment. We agreed on a price (MSRP + $850 fees + tax) for a 2022 GX460 and took delivery the same day. I highly recommend this dealership - friendly, honest and professional. More

by Paul Boyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios (sales consultant) and Jesse (sales manger)
Report | Print
Nov 03, 2021 -

Ourisman Lexus of Rockville responded

Hi Paul - Congratulations on your new 2022 Lexus GX 460! We are as excited as you for your new car and appreciate you taking the time to share with us how much you enjoyed working with our team. Thank you for trusting Ourisman Lexus of Rockville with your business. See you soon!

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