Ourisman Lexus of Rockville

Lexus of Rockville staff have gone out of their way to ensure that my service needs are met. They have consistently exceeded expectations. ensure that my service needs are met. They have consistently exceeded expectations. More

Friendly and courteous service. It was very easy to get an appointment. I was able to get a loaner, which was a great help. an appointment. I was able to get a loaner, which was a great help. More

Excellent service, quick and professional. Mike was very professional and the service area was great. professional and the service area was great. More

Easy access, prompt response to concerns- repairs done quickly and correctly. Always a follow up with any future appointments quickly and correctly. Always a follow up with any future appointments More

Dealer provided excellent service in getting the 2022 Lexus ES 350 and made the transition to a new lease very easy. Lexus ES 350 and made the transition to a new lease very easy. More

Overall a good experience with the Rockville dealership. I’ve leased several vehicles from them. I’ve leased several vehicles from them. More

Every one is pleasant to talk to when you call. The service department makes things easy..when it's time to schedule a service appointment service department makes things easy..when it's time to schedule a service appointment More

Mike is my new service manager for ever!My situation Mike is my new service manager for ever! My situation was I came in to get four new tires because of your advertised special. He of course then tol Mike is my new service manager for ever! My situation was I came in to get four new tires because of your advertised special. He of course then told me I needed one additional maintenance on my routine maintenance. He got it covered under my warranty which was great since my car is older, and as soon as I pulled out of the dealership and got home my four beautiful brand new tires one of them got a nail in it somewhere between the dealership and my condo. Came back in the next Morning and he took care of it quickly with no charge… What could be better? Sweet kind young man I appreciate it. Will buying our Lexus new cars through Ourisman for sure! Warmest regards… Ann Brugger More

Timely, fast, and friendly service. High marks for this dealer service department. Will certainly return in thefuture. dealer service department. Will certainly return in thefuture. More

Thank you .Mike who was my Service manager, He was very thorough and thoughtful in his explanation of work needed. Job well done by all . thorough and thoughtful in his explanation of work needed. Job well done by all . More