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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,541 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,541 reviews

October 27, 2021

Friendly and courteous service. It was very easy to get an appointment. I was able to get a loaner, which was a great help. More

by Srf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre
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Oct 28, 2021 -

Ourisman Lexus of Rockville responded

Quick, friendly, and efficient is exactly how we strive to run our business! Thank you for your positive feedback - we hope to see you again next time! - the Ourisman Lexus of Rockville team

October 26, 2021

Excellent service, quick and professional. Mike was very professional and the service area was great. More

by vze242gq
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
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Oct 26, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased that your service experience was speedy and that our team was professional. Thanks for giving Mike a shoutout. --The Ourisman Lexus of Rockville team

October 26, 2021

Easy access, prompt response to concerns- repairs done quickly and correctly. Always a follow up with any future appointments More

by pppstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 26, 2021 -

Ourisman Lexus of Rockville responded

This is the feedback we hope to see. Thank you so much for being a great Ourisman Lexus of Rockville customer! We look forward to working together for years to come.

October 26, 2021

Dealer provided excellent service in getting the 2022 Lexus ES 350 and made the transition to a new lease very easy. More

by Prof.r.richter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
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Oct 26, 2021 -

Ourisman Lexus of Rockville responded

Congratulations on your new 2022 Lexus ES 350! We are thrilled that our team made the experience so positive and successful and we hope to work with you again down the road. Thank you from all of us at Ourisman Lexus of Rockville!

October 24, 2021

Overall a good experience with the Rockville dealership. I’ve leased several vehicles from them. More

by aprilstubbssmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 25, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the wonderful review of Ourisman Lexus of Rockville! It makes us happy that your recent experience with us was a great one.

October 24, 2021

Every one is pleasant to talk to when you call. The service department makes things easy..when it's time to schedule a service appointment More

by sbragin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Oct 25, 2021 -

Ourisman Lexus of Rockville responded

Thanks for leaving Ourisman Lexus of Rockville a great review! We're pleased to have your business, and it's great that we could take care of your car.

October 23, 2021

Mike is my new service manager for ever!My situation Mike is my new service manager for ever! My situation was I came in to get four new tires because of your advertised special. He of course then tol More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
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Oct 25, 2021 -

Ourisman Lexus of Rockville responded

Hi Ann, thanks for giving Mike a shoutout! It makes us so happy that he was great to work with and that he kept your car in wonderful condition. We appreciate the confidence in our work, and we look forward to helping you again next time.

October 22, 2021

Timely, fast, and friendly service. High marks for this dealer service department. Will certainly return in thefuture. More

by nbobys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
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Oct 22, 2021 -

Ourisman Lexus of Rockville responded

Efficient service with a smile is always a top priority at Ourisman Lexus of Rockville! We are so grateful that you plan to return in the future for service, and we look forward to working with you again!

October 22, 2021

Thank you .Mike who was my Service manager, He was very thorough and thoughtful in his explanation of work needed. Job well done by all . More

by johnandleahzwirecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike. 5 stars
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Oct 22, 2021 -

Ourisman Lexus of Rockville responded

We want to be sure our guests are informed and feel confident in the work we're performing. It's great to hear that Mike's thorough care made your visit so positive, and the whole Ourisman Lexus of Rockville team will be ready to assist next time you require service, John!

October 21, 2021

What a delightful group people. I enjoyed being with them on Monday. I definitely would buy another car from them. I also go to Lexus to maintain my cars and they are just as friendly and warm there as well. More

by Vkginny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK Oyefusi
Report | Print
Oct 21, 2021 -

Ourisman Lexus of Rockville responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we hope you enjoy your new ride! - The Ourisman Lexus of Rockville Team

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