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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

October 13, 2021

My service advisor, Mike was excellent, he was knowledgeable, courteous, respectful and he is all about the customer. More

by mgaymon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, service advisor
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Oct 13, 2021 -

Ourisman Lexus of Rockville responded

Thanks for giving Mike such a great shoutout! We are grateful to have him on the Ourisman Lexus of Rockville team and will certainly pass along your kind words. Have a wonderful day!

October 13, 2021

I had a fantastic experience at this dealership. My salesperson Athanasios was professional, responsive and superb. I have never had a better experience! More

by Paul.ade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
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Oct 14, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the wonderful review! We're happy that our team was professional, responsive, and overall excellent. We appreciate the kind words about us here at Ourisman Lexus of Rockville!

October 12, 2021

Great service and car was timely delivered. Overall , satisfied by the service and would visit again. More

by Vishal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson
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Oct 12, 2021 -

Ourisman Lexus of Rockville responded

Vishal - Thank you so much for the rave review! We are happy to hear that our Ourisman Lexus of Rockville team earned your future business. Enjoy your day!

October 12, 2021

My service advisor Justin was courteous, attentive, professional, efficient. I will definitely recommend him to all my friends and acquaintances, and will be looking forward to enjoying this services d More

by Serge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 12, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the great review of Ourisman Lexus of Rockville! We're pleased that Justin was professional, courteous, and attentive. We appreciate you recommending us to others, and we'll see you again down the line.

Oct 13, 2021 -

Serge responded

High notch customer service. Friendly, efficient, professional. And their coffee is good.

October 12, 2021

Mr. Osborne Jones performs Outstanding Quality of service ! We are a customer of Lexus of Rockville for 30 years！ More

by gracewang8205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Jones
Report | Print
Oct 12, 2021 -

gracewang8205 responded

Mr. Osborne Jones performs outstanding quality of service! Thank you

Oct 12, 2021 -

Ourisman Lexus of Rockville responded

We couldn't be happier to have earned your 30 years of business! Thank you for trusting Osborne and the team, and for stopping by to share your feedback. Safe travels from all of us at Ourisman Lexus of Rockville!

October 12, 2021

Excellent! Andres was so courteous, professional, and informative. I love this dealership and my Lexus SUV. More

by Lyoung1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Oct 13, 2021 -

Ourisman Lexus of Rockville responded

Your feedback means so much to all of us here at Ourisman Lexus of Rockville! Andres will be happy to hear your outstanding feedback and that you are loving your Lexus. Thank you for stopping by and we hope to see you again next time!

October 12, 2021

Great service, on time and very courteous. I have been going there for 20+ years and will keep going. More

by Sragaldi2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 12, 2021 -

Ourisman Lexus of Rockville responded

We are proud to have earned your 20+ years of business! Thank you for choosing Ourisman Lexus of Rockville and for sharing your terrific review. We look forward to continuing to deliver five-star experiences to you!

October 09, 2021

Always a pleasure dealing with Ourisman Lexus service; very customer focused, honest, helpful. Ozzy is the go-to guy. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne
Report | Print
Oct 09, 2021 -

Ourisman Lexus of Rockville responded

Ozzy is the best! Thanks for your continued support of Ourisman Lexus of Rockville, Carol!

October 09, 2021

For the past 5 years the service received at Rockville Lexus is excellent. I drive an entire hour from Baltimore for that gratification and my family/friends ask me why?. I couldn't have chosen a better More

by erena149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Oct 09, 2021 -

Ourisman Lexus of Rockville responded

What a supportive review! We're so grateful that you make such a journey just to allow our team to take care of your automotive needs. From Andre and the entire Ourisman Lexus of Rockville team, thank you for your loyalty to our dealership, and we look forward to your next visit!

October 08, 2021

Service is efficient, courteous, and top-rate with Jimmy Baker as your Service Professional !!!!!! I have been with him for service for 12 years and he is outstanding! More

by RCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker. Service
Report | Print
Oct 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your repeat business and are thrilled to hear that you had such a successful service experience working with Jimmy and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

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