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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,540 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,540 reviews

November 09, 2024

Jimmy Baker is a very professional service advisor. He is customer focused, pays attention to details and gets our automobile service done correctly. I highly recommend him and the Ourisman dealershi More

by ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
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Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing recommendation! We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. We appreciate your support and look forward to serving you again!

November 08, 2024

Mike is the best advisor in 3. 5 years. This the 3rd Lexus dealership I’ve tried. Very professional and courteous More

by vijay pandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 08, 2024 -

Ourisman Lexus of Rockville responded

Vijay, we're delighted to hear that Mike provided you with such a professional and courteous experience at Ourisman Lexus of Rockville. Thank you for your kind words!

November 06, 2024

Pei Pei is very professional, helping me solve many problems and very patient.Thank you very much for her help！ More

by angela li
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
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Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Angela, we're delighted to hear that Pei Pei provided you with such professional and patient service at Ourisman Lexus of Rockville. Thank you for sharing your experience!

November 06, 2024

Moquit was very professional and courteous, definitely a pleasure to work with. He went above and beyond with customer care. I'm very impressed with the entire team actually. Moquit, Josh, Ali and Amal are More

by Amy Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Ali and Amal
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Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Amy, we're delighted to hear that Moquit and the team at Ourisman Lexus of Rockville provided such exceptional service. Thank you for recommending us, and we look forward to assisting you again in the future!

November 06, 2024

Awesome service department. Kathleen is a pro, very kind, and personable. I highly recommend Lexus of Rockville for service requirements. More

by n.zand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khatleen, Jeannette Shalaby, Jesse Drost
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Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the recommendation! We're delighted to hear that Kathleen provided awesome service at Ourisman Lexus of Rockville. Until next time, drive safely!

November 06, 2024

Excellent service! Knowledgeable, friendly, and efficient. Went above and beyond to ensure satisfaction. Highly recommend! More

by Yousufnagaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankowitz , Jeannette Shalaby, Jesse Drost
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Nov 06, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review! We're delighted to hear that our team at Ourisman Lexus of Rockville provided excellent service and exceeded your expectations. We appreciate your recommendation!

November 05, 2024

Great customer service by Brad … I am satisfied the professionalism & kind from him . Thank you & appreciate the work I put in my car More

by hien.vu15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Nov 05, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided great customer service at Ourisman Lexus of Rockville. Thank you for sharing your satisfaction with his professionalism and kindness! We appreciate your feedback and look forward to serving you in the future.

November 03, 2024

Great customer service! Gave great advice for how to fix my car without having to spend a fortune. I appreciated their effort, honesty, and advice. Jimmy was amazing! More

by Sarah J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Nov 04, 2024 -

Ourisman Lexus of Rockville responded

Sarah, we're delighted to hear that Jimmy and the team at Ourisman Lexus of Rockville provided you with excellent service and honest advice. Thank you for sharing your experience!

November 03, 2024

Excellent Dealer! !! all people we dealt with were great, answered all our questions would recommend highly great dealer! More

by JB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
Report | Print
Nov 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the five-star review!

November 02, 2024

Very accommodating to meet my needs for the type of vehicle that I wanted to purchase. More

by timothylyon1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Rincon, Ryan Ando, and James in Finance department
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Nov 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for leaving Ourisman Lexus of Rockville a five-star review!

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