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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

June 22, 2021

Service Advisors always try to let you know any costs up front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Denise - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

June 22, 2021

They work hard to make their customers happy and satisfied. More

by Lydkimric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful time working with the Ourisman Lexus of Rockville team. Safe travels, and we hope to see you back!

June 22, 2021

Excellent service and service personnel. Justin was great. I recommend the service team and Justin very highly. More

by Dpistenmaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenburg
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Jun 23, 2021 -

Ourisman Lexus of Rockville responded

Your recommendation of Justin and the team makes our day! Thank you for trusting Ourisman Lexus of Rockville with your business and your vehicle. We hope to see you again!

June 21, 2021

The home pick-up was really convenient. And there were no surprise repairs or additional charges. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Hi Mike! Thanks for the five stars! It means a lot that our service stood out to you. Let us know if there are any other vehicle needs we may help with. Take care! - Ourisman Lexus of Rockville

June 21, 2021

Outstanding customer-focused service! Walked me through my options in great detail and with clarity. Impressive communication and follow-up; response time was rapid and information accurate. Would easily r More

by Ric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
Report | Print
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for dropping by to leave us a review, Ric! We're delighted to hear you were impressed by the work of our team, and we appreciate you trusting us with your business. It is truly our pleasure to assist! Safe travels and come back soon, from all of us here at Ourisman Lexus of Rockville!

June 17, 2021

Kewei provided great service. If you ever decide to buy a Lexus from Lexus of Rockville, ask for Kewei. He is kind, professional, and knowledgeable. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
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Jun 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the terrific review, Tony! We'll be sure to let Kewei know that his warmth and professionalism made your experience such a pleasure. We appreciate your business here at Ourisman Lexus of Rockville and hope to see you again down the road. Safe travels!

June 16, 2021

We worked with Tim and he worked out a deal that we could afford. We love our Lexus. Best SUV we've ever had. I would work with him anytime. More

by dudley436
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy
Report | Print
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Congratulations on your new Lexus! We are delighted that Tim took such attentive care of you and made you happy customers. Thank you for doing business with us here at Ourisman Lexus of Rockville!

June 16, 2021

Service is good and they usually do a great job cleaning the car during an oil change. But there are some inconsistencies like last time they didn't vacuum and I was really counting on that. More

by freemandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Gabriela Ramos
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Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us this review and feedback. We do strive for consistently excellent service, and I would be more than willing to speak with you directly about this vacuuming and ensure that we make this right. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

June 16, 2021

Once again, smooth contactless service. No going to dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? More

by deborahlerman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Deborah - thank you for reviewing Ourisman Lexus of Rockville. We strive to deliver a seamless experience and I am glad that came through to you!

June 16, 2021

Really enjoyed working with this dealership. Staff is friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Report | Print
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

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