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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,544 reviews

May 15, 2021

Mike went overboard to make sure my car was perfect. There was a big scratch that he had buffed out. And I appreciated the valet service. More

by lhshanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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May 17, 2021 -

Ourisman Lexus of Rockville responded

We are delighted to hear that Mike took such great care of you and your vehicle! Thank you for choosing Ourisman Lexus of Rockville and for taking the time to review us. Drive safely and we hope to see you again!

May 14, 2021

The service department guys are the best I trust Shawn with my Lexus 100 💯 percent he is patient professional and his knowledge of my car is on point, I would never go anywhere else. More

by nicolemccainhines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
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May 14, 2021 -

Ourisman Lexus of Rockville responded

Nicole - we're grateful to have earned your positive review and business here at Ourisman Lexus of Rockville! Thank you for trusting our team with the care and maintenance of your vehicle - it is truly our pleasure to serve you. Drive safe and see you next time!

May 14, 2021

I've had several cars inspected at lexus or Rockville, and one suv repaired. They are very good, responsive and friendly. Justin in the service department is super to work with and very knowledgeable. More

by Frankenauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service
Report | Print
May 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 14, 2021

My service was excellent. They addressed all of my concerns. The staff is friendly and knowledgeable. I would definitely recommend this service center to others. More

by Tina45639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baker
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May 14, 2021 -

Tina45639 responded

Thank you for the great service!

May 14, 2021 -

Ourisman Lexus of Rockville responded

We are grateful to see such great feedback. We are so pleased to know that our team is providing this level of service and care to you! Thank you for your business, from your friends at Ourisman Lexus of Rockville.

May 14, 2021

Jim Baker is the best service guy in the business! Always polite, attentive and professional. No one better! He explains what needs to be done and what should be done. More

by HP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baker
Report | Print
May 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! Jim is an excellent member of our team, and we are happy to hear that he went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

May 13, 2021

The price for purchase of parts and the installation of a Lexus trailer hitch on our GX was significantly lower than another Lexus local dealer. More

by DonB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenburg
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May 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review, Don! We are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

May 12, 2021

I had my service Pp and there was a recall on gas tank topper- Justin was great.on helping and keeping me in the loop. More

by Manijehp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Gabriela Ramos
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May 12, 2021 -

Ourisman Lexus of Rockville responded

Thanks for the 5-star review of Ourisman Lexus of Rockville! We're glad to see that Justin, and the rest of our service department took care of you!

May 12, 2021

Easy to work with and very helpful in closing the sale. The price wasn’t a super deal but they made the process simple and easy. More

by Platinum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseanne
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May 12, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Ourisman Lexus of Rockville, and we hope that you continue to enjoy your newly purchased vehicle!

May 12, 2021

Service rep was most attentive and professional. Mike was concerned about me (disabled vet) as much as he was about my Lexus. He could teach a class. More

by Howchenk
Recommend Dealer
Yes
Employees Worked With
Mike in service, Gabriela Ramos
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May 12, 2021 -

Ourisman Lexus of Rockville responded

We're so pleased to hear you were treated with respect and kindness during your service visit - it means we're living up to our core values! Thank you for trusting the Ourisman Lexus of Rockville team with the care of your vehicle - it is an honor and a pleasure to serve you. Drive safe and see you next time!

May 11, 2021

I appreciated the professionalism and expertise that I received from Oursiman Lexus’ Aaron G. The cost estimate for my car’s tire replacement work was reasonable. More

by brianjackson12366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
Report | Print
May 11, 2021 -

Ourisman Lexus of Rockville responded

Brian - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Aaron and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

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