Ourisman Lexus of Rockville

Yk is the best sales person I have ever worked with. If you are in the market. Def go his way. He is thorough , knowledgeable, and goes above and beyond. you are in the market. Def go his way. He is thorough , knowledgeable, and goes above and beyond. More

Joeseph, our service advisor was very helpful and knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. More

I have been very pleased with the outstanding customer service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most im service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most important to me. It's easy to choose a vehicle based on looks and other options which are so prevalent in today's marketplace however, customer service is the distinguishing factor which separates professionals from mediocre. Mr. Shawn Solan is a consummate professional and represents the very best of Lexus service professionals. Frequent updates, anticipated needs, promptness, and attention to detail exemplify his approach and live up to the excellent reputation for Lexus service. I'm so pleased and you'd be too! More

I can't imagine an easier experience. I searched so hard to find this car. They offered it for a fair price, gave me great service, so I bought it! Josh had the car ready for me when I got there and fel to find this car. They offered it for a fair price, gave me great service, so I bought it! Josh had the car ready for me when I got there and felt no pressure from him and he was very nice. The Sales Manager Willie introduced himself when I got back from the test drive and that made me feel even more welcome. I later had to lean on him for an issue I had and they quickly made it right. That means a lot to me. The Finance Director Amal exceeded my expectations and beat my credit unions rate. She also made me feel very comfortable and the paperwork was so easy. I have been in the car business for more than a decade holding a wife range of positions. I know a well run dealership when I see one. Thank you Lexus of Rockville. I love my ES300h. More

Excellent service, Mike was extremely helpful with getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. More

Mike - my service manager - was courteous, professional, and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not su and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not sure if the cashier gave me the vomplete $150 discount that I was promised; I could not see it in the final Bill. More

My visit to Ourimam Lexus was better than the last time, so that was appreciated. Shawn made sure my car was returned to my job before I got off. so that was appreciated. Shawn made sure my car was returned to my job before I got off. More

I have always received excellent service at Rockville Lexus. The service employees are polite and truthful about how much time my service will take and accommodating. Lexus. The service employees are polite and truthful about how much time my service will take and accommodating. More

When I have to schedule service or any minor issues with my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent se my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent service. It always good to find someone you trust. I will definitely be back to Ourisman Lexus-Rockville for future service on my car. More

I give a low rating to the dealership itself. I had a ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great mana ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great manager in sales to get service. The problem stemmed from the receptionist sending me to voicemail, not telling me my advisor was out sick for days. I give my service advisor, Ozzie, a 5 of 5. All of their service advisors are not created equal. Ozzie is a gem. He's always friendly, efficient and trustworthy (he never tries to hard sell me service I do not need). Some of their advisors will schedule you for service not recommended by their own web site for your specific car. They won't tell you they've added a service *they* personally recommend. It's not a matter of whether the service is a good idea; it's that they're not upfront. If you ask for an out the door cost, some will neglect to tell you about shop fees. Again, some display a disturbing lack of transparency of the kind that usually comes from the top. On the positive side, in the 11 years I've gone to this dealership I've been lucky to have some great advisors that honorably provide good customer service. Ozzie is the latest in that chain. More