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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

March 13, 2021

Joel Mugisha was professional and humble and truly cares about the customer, he was understanding and patient. My car is RX 350 had the recall on it, Joe had the issue addressed although I went in just for More

by tracyjiao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 15, 2021 -

Ourisman Lexus of Rockville responded

Tracy - We appreciate you trusting us with your Lexus RX 350 and are glad to see this wonderful feedback about Joel. Thank you for choosing Ourisman Lexus of Rockville for your auto service needs!

March 13, 2021

Being both out of state and in the middle of this pandemic, Kewei made my purchase just seamless and easy. His customer service and professionalism went above and beyond expectations. More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Mar 15, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Ourisman Lexus of Rockville, and we will certainly let Kewei know that you appreciate the help. We hope that you continue to enjoy your newly purchased vehicle!

March 13, 2021

Excellent service, as usual, from Osborne. He always make me feel appreciated as a customer. He is professional, sincere, and kind! I trust him with all of my service needs. I would never go elsewhere. Many More

by smohsen3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osborne Lexus of Rockville is the Best!
Mar 15, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Osborne know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

March 12, 2021

Outstanding service and precise. Considerate and value for money.highly recommend this place for sales or service. knowledgeable staff and couteous.Great customer service any day. More

by skarrupa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda, Gabriela Ramos
Mar 12, 2021 -

Ourisman Lexus of Rockville responded

We couldn't ask for a better review! Thank you for choosing Ourisman Lexus of Rockville for your service needs. Have a wonderful day!

March 11, 2021

Great service and very professional! Pierre was exceptional in taking care of my car. I would highly recommend this car dealership to family and friends. More

by Shelkelley
Customer Service
Recommend Dealer
Yes
Employees Worked With
Pierre
Mar 12, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Pierre took good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 09, 2021

Six years ago, I bought my Lexus SUV from Doug. Obviously, I must have been impressed with his salesmanship, as I bought my current Lexus also from Doug Ramos despite the fact that my primary resid More

by rebadwey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug. I forgot the name of the person who I got the five year service form, and he was also very impressive and helpful!, Gabriela Ramos
Mar 09, 2021 -

Ourisman Lexus of Rockville responded

We truly appreciate your repeat business and are so glad to hear that both you and your daughter have had great experiences working with Doug. Thank you for the rave review! We hope that you and your wife are enjoying your new vehicle, and we look forward to working together again at Ourisman Lexus of Rockville.

Mar 10, 2021 -

rebadwey responded

As I have stated in my analysis of my experience with Doug Ramos, I was very satisfied with my experience with him six years ago and so returned to purchase my current vehicle with him.

March 09, 2021

We have been steady customers since our first Lexus in 2006. Lexus of Rockville stands behind their products (as does the Lexus brand), giving our car first-rate care and attention. And, of course, the More

by Bill20852MD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn (Service Consultant)
Mar 09, 2021 -

Ourisman Lexus of Rockville responded

We're so lucky to have you in the Ourisman Lexus of Rockville family, Bill! Your confidence in our team and our business means the absolute world to us. Thank you for trusting us with all your automotive needs over the years!

March 08, 2021

Ourisman Lexus of Rockville is the place which service is top-notch. Although, everyone in that service department is good. Sean is the person I worked with. Lot. I gave him 5 star review. He is the best of More

by Beilin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Beilin - Thank you for taking the time to review us! Hearing that you had such an exceptional experience working with the Ourisman Lexus of Rockville team made our day. Drive safely, and we will be sure to pass on the kind words to Sean!

March 08, 2021

It’s the good dealer, I like the car so much. The business sale is nice, hardworking and friendly. I hope having chance comeback Lexus of Rockville More

by juliangtruong0105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Ourisman Lexus of Rockville, and we will be sure to let our team know that you appreciate their help. We look forward to your next visit!

March 08, 2021

Called to schedule my appointment and was set with no problem, and even when it was changed later it was not a problem, They were so nice to provide a loaner for me so I do have to sit and wait in the de More

by hmkipoliongo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with us. We appreciate your confidence in our team to get the job done and hope to earn your business again at Ourisman Lexus of Rockville. Safe travels!

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