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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,512 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,512 reviews

March 08, 2021

Seth is an amazing salesman. He is friendly and very professional and goes out of he’s day to help you out in any way busy or not he’s a great salesman More

by Maccow.jamal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share this review! Hearing that you are so confident in Seth to get the job done made our day. Drive safely, and we will be sure to pass on the kind words! - The Ourisman Lexus of Rockville team

March 07, 2021

I have purchased or leased Lexus cars for many years at Lexus of Rockville, now Ourisman Lexus. The sales staff has always been outstanding. Why else would I continue to return? More

by Akessler43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hamm
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. We look forward to working with you for years to come!

March 06, 2021

Service person was Very courteous and helpful thank you very much for the timely response I will send other people to be serviced by uou More

by Usa1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will be sure to let our team know that you appreciate their help. We look forward to your next visit!

March 06, 2021

Dealership staff was very professional and very considerate with personal time. Dealership was very clean and accommodating throughout. Check out process with streamlined. Car was truck returned wa More

by lscissorhand32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 08, 2021 -

Ourisman Lexus of Rockville responded

Thanks for trusting Ourisman Lexus of Rockville to get the job done. We strive to provide excellent service and I am thrilled to hear that came through to you!

March 05, 2021

We were able to get appointment within 24 hours. New battery was needed for 2012 Hybrid Lexus. Very Excellent service and no long wait time. More

by Mary.snitch1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 05, 2021 -

Ourisman Lexus of Rockville responded

Hi Mary - We appreciate you choosing Ourisman Lexus of Rockville for your battery replacement. Thank you for trusting us with your 2021 Hybrid Lexus! We are grateful for your review and hope for the opportunity to assist you.

March 05, 2021

Shawn is a great service rep and is really good at handling the breaking of bad news about a car! I like his style and his knowledge about cars and their needs. More

by casbarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Solan
Mar 05, 2021 -

Ourisman Lexus of Rockville responded

It's great to hear that Shawn took such good care of you and your vehicle, and we'll be sure to pass along your kind words to him! Thank you for trusting Ourisman Lexus of Rockville with your repair and maintenance needs!

March 04, 2021

Friendly and efficient. Made sure to follow up and ask if there were any questions. Never felt rushed. Given enough time to think about what I wanted to do. More

by Debrachinchilla04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 05, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for reviewing Ourisman Lexus of Rockville! We are overjoyed to hear you had a positive experience working with our team to get into your new vehicle, and we really appreciate you sharing this kind feedback. Safe driving!

March 04, 2021

Always a great experience - been going there for many years. Customer service team are exceptional and make sure everything is addressed appropriately. Big thumbs up!. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
Mar 04, 2021 -

Ourisman Lexus of Rockville responded

Bill - Thank you for supporting Ourisman Lexus of Rockville with a great review! We are lucky to have you as a customer and are so glad to hear that you're happy. Hope to see you next time!

March 03, 2021

Kewei was so attentive and responsive during the process. I made this purchase over the phone and he ensured this transaction went smoothly. Thank you! More

by JGMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Mar 03, 2021 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville and sharing your positive feedback about Kewei! We are thrilled that your purchase experience was so smooth and seamless. Enjoy your new ride!

Mar 03, 2021 -

JGMM responded

Thank you! He’s a great guy!!

March 03, 2021

Great customer service, very convenient and professional. Took my vehicle for service for the first time at Lexus of Rockville. Very happy will continue to bring vehicles. More

by Luisito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Mar 03, 2021 -

Ourisman Lexus of Rockville responded

We are proud to have earned your continued business! Thank you for choosing Ourisman Lexus of Rockville and sharing your kind feedback. We look forward to assisting you next time!

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